LILLIAN SELLERS

Customer Service Representative/Administrative Assistant

Inkster, MI 48141

adn7cj@r.postjobfree.com

313-***-****

Administrative Assistant

Department of Commerce - NOAA - Detroit, MI

July 2018 to Present

Duties include but not limited to handle all customer inquiries in person and over the phone, support Patent Judges and Patent Attorney. Schedule judges calendars and provide support as courtroom usher. Support management and all outreach event, property assets management, create SOPs, enter confidential information into Sharepoint and other programs, handle all mail and shipping, UPS, Fed-EX and all other general office duties. Team Lead

VIUS SERVICES CORP, SUBSIDIARY OF VOITH INDUSTRIAL SERVICES - Cincinnati, OH June 2008 to April 2018

Headquartered in Germany, the company provides maintenance and cleaning services to automotive facilities. Their offerings include housekeeping, landscaping, pest control, technical and industrial cleaning, preventative maintenance, equipment repair, and chemicals management. I worked with a group of employees and our team was responsible for ensuring that the Ford Plant is clean and safe. Utilize the company's health and safety policies and MSDS chemical safety data sheets. My job as Team Lead is to organize and facilitate special projects, cover for team members when they need it, and support my team so that they are successful.

• Train over 50 people per year in company workflows, routes, cleaning policies, and techniques

• Attend monthly Environmental Safety meetings with Ford leadership

• Receive special requests from Ford Leadership for my cleaning services Customer Service Representative

CHARTER COMMUNICATIONS - Walker, MI

August 2003 to May 2008

My primary duties included troubleshooting, multi-tasking, equipment testing, sales, upgrade/downgrading equipment, billing, and customer retention via inbound calls.

• Successfully managed over 200 calls/day with an average handle time of 5:30 minutes

• Assisted with New Hire Training (about 30 people/year)

• Received Quality Assurance awards for stellar customer service L

WORK EXPERIENCE

Customer Service Representative

EDS - GENERAL MOTORS - Troy, MI

May 2000 to July 2003

As a part of the Buick Incentives Program, my primary roles and responsibilities included receiving inbound calls from Buick owners all over the country and provide support ranging from getting directions to getting gas delivered to them via roadside assistance.

• Successfully managed over 100 calls daily

• Received multiple awards for outstanding customer service and 5-star customer satisfaction surveys

• Average scorecards of 95-100

Associates in Data Processing

Harry Truman College - Chicago, IL

Certificate in Word-processing

Taylor Business Institute - Chicago, IL

CUSTOMER SERVICE (8 years), RECEPTIONIST (8 years), RETAIL SALES (8 years), HELP DESK (Less than 1 year), CSR, Call Center, Customer Care, Customer Support, Certified Bookkeeper (3 years) KEY SKILLS

• Rapidly diagnosing issues • Exercising patience dealing with frustrated callers

• Always striving for high scorecards • Implementing Help Desk Institute KPIs

• Customer service principles utilized • Complaint handling EDUCATION

SKILLS

ADDITIONAL INFORMATION