Credit Controller Billing Coordinator

Noluthando Ngcobo

Email Address: ******.*****@*****.***

Contact Number: 071-***-**** or 065-***-****(Cell) AREAS OF EXPERTISE/PROGRAMS EXPERIENCE

Debtors Creditors

Telephone etiquette General administration

Adhoc tasks Organizing and Planning

Stock purchase MS Word & Ms Excel

Verifying cash Emails – Ms Outlook & Gmail

Filling Sage pastel partner/

Evolution, Opera, we connect,

Apex, Plus point

Customer Services Banking

Profile

I am a young mature disciplined lady who works hard and pays attention to detail. I’m quick to pick up new skills and eager to learn from others. I can work independently, possess clarity of thought, and can keep focused and productive even under pressure. With these characteristics and my knowledge, I do believe I will be an asset to the company.

Office Management 2014

UNISA

Computer 2010

PC Training College

Matric 2008

Hunt Road Secondary School

Mobility

Code 10 Driving license

Marital Status

Single

Experience

Credit Controller 2020 To Current

Ballito Estates property management.

• Hand Over for legal collections

• Deciding whether to offer the credit (can be the tricky part)

• Setting up the terms and conditions of arrears.

• Dealing with internal queries about payments.

• Ensuring customers pay on time.

• Negotiating repayment plans.

• Reports for AGM meetings

• Emails

Credit Controller and Group Billing Coordinator 2017 - 2020 Fairmont Zimbali Resort

Liaison with clients

A/R Accruals

Send invoices.

Debt notes.

Phone and email all clients for month end payments and remittances.

Reconciling billing

Ensuring query invoices are resolved.

Printing of age analysis and ensuring payment is posted to clear account balances.

sending out statements to clients

Verifying cash

Filling

Accounts Assistance, Debtors/Creditors 2015 - 2017 The Square hotel

Process invoices

Credit notes

Phone and email all suppliers for month end statements.

Reconciling of creditors statements / ensuring all invoices are captured, paid or processed through for payment.

Ensuring query invoices are resolved.

Printing of age analysis and ensuring invoices match payments and pastel supplier accounts balance.

Preparing all payment batches - Creating payment schedules for invoices payable

Attaching of proof of payment and sending out remittances to suppliers

General admin and reception duties

Complete and update all employees leave file and register.

Petty cash

Filling

Waitress 2011 - 2015

The Square hotel

Take orders and serve food and beverages to patrons at tables in dining establishment. Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

CUSTOMER SERVICES:

deal directly with customers either by telephone, electronically or face to face.

respond promptly to customer inquiries.

handle and resolve customer complaints.

obtain and evaluate all relevant information to handle product and service inquiries.

provide pricing and delivery information.

perform customer verifications.

set up new customer accounts.

process orders, forms, applications and requests

organize workflow to meet customer timeframes.

direct requests and unresolved issues to the designated resource

keep records of customer interactions and transactions.

record details of inquiries, comments and complaints

record details of actions taken.

prepare and distribute customer activity reports.

maintain customer databases.

follow up on customer interactions.

provide feedback on the efficiency of the customer service process. Core skills and characteristics

Excellent negotiation and consulting skills

Strong verbal and written communication skills

Good co-ordination skills

Works well in teams and under pressure.

Excellent organization and time management skills

Excellent computer literate skills and good email etiquette

Advanced skills with Microsoft Office, especially Excel

Versatile and able to multi-task

Determined

Problem solver

Deep understanding and professional experience with procurement buying.

Strong market knowledge and experience

REFERENCES:

Name: Michelle Davids

Company Name: The Square hotel

Contact Number: 074-***-****

Position: Financial Manager

Name: Rekha Sohun

Company Name: The Square hotel

Contact Number: 083-***-****

Position: General Manager

Name: Ellisha Rangan

Company Name: Fairmont Zimbali Resort

Contact Number: 061-***-****

Position: Office Manager

Name: Dhiran Maharaj

Company Name: Ballito Estates

Contact Number: 083-***-****

Position: Finance Director

Contact this candidate