Customer Service Branch Manager
Resume:
Ashley Williams
Atlanta, GA
adn748@r.postjobfree.com
PROFILE
My name is Ashley Williams, born and raised in Atlanta Georgia. I am 25 Years old and I am highly motivated and interested in developing my skills as an aspiring business woman. I have several skills and over 4 years of customer service experience in different fields, Broadcasting, Retail, Food industries, Cosmetology, Child care, Assisting, and Media Production. I am willing to learn and work hard to gain success. I am open to new opportunities and new business ventures that will prepare me to be a successful African American business women.
TJ-Maxx (2014-2015) Atlanta, GA and Montgomery, AL Locations
I was a cashier, fitting room attendant, and sales floor organizer. I also had to provide customer service. My duties consist of:
•Cashier
•Organize the sales floor
•Watching the fitting room
•Providing great customer service
•Sales Associate
SIX FLAGS OVER GEORGIA (2014)
My job title was a Ride Attendant for section 1 in the park. My job was to make sure that the guest was safe and locked inside of every ride before takeoff. I also had to provide Customer service. I worked at the following rides:
Georgia Cyclone, Georgia, Scorcher, Log Jamboree, Monster Mansion, and Acrophobia.
APPLEBEE’S (2012-2013)
I was a hostess a Waitress my duties consist of Serving, Customer service, Cleaning, and Customer service and care.
PET SUPPLIES PLUS (2017)
My job title was cashier and assistant manger. I helped customers with all their needs for pets and I cleaned and organized the store. I also kept track of inventory while making sure all merchandise was programmed in the system.
GAYBORHOOD: CARMA PRODUCTIONS (2017)
Gayborhood is a Marketing company that caters to the LGBTQ community. I was a telemarketer for this company. my duties consist of calling different business all over the country and getting them to advertise with our company also creating marketing plans and working with companies to advertise their products to the LGBTQ community.
ENTERPRISE: HOLDINGS INC. (2017- 2020)
I worked at Enterprise Rent-A-Car as an Administrative Representative. 2017 -2019 I worked as a Service Agent. My duties consist of cleaning out the cars and making sure the customers are pleased with the rentals they receive. I also picked up documents and keys from dealerships and companies we partner with in the Marietta area. In 2019 I was promoted to Administrative Representative in June 2019 and moved to the Hartsfield-Jackson Atlanta International Airport location, where we operate all three of the company’s brands, Enterprise, National, and Alamo. As an Administrative Representative I provided a high level of customer service by assisting both internal and external customers, supporting the Airport branch and rental needs while also providing hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch. In March 2020 I was promoted within a year to fleet coordinator of the east region. Due to the coronavirus all promotions and hiring were frozen until further notice. The company decided to take a different turn after a two week paid leave they laid off my entire department due to the pandemic and the financial turn.
TACO BELL (JUNE2019-AUGUST2019)
I currently work at Taco Bell on Camp Creek Pkwy. I am a night shift cashier. My duties consist of providing customer service, taking orders, making food, cleaning the lobby and restrooms, and providing our customers with a great experience. I work at Taco Bell 25 hours a week, only at night. I quit Taco bell because I got promoted at Enterprise in June of this year to Administrative Representative.
EDUCATION
1.Benjamin Elijah Mays High School Atlanta, GA
•Chorus 2010-2014
•WMHS Broadcasting 2012-2014
•Miss Eagle Academy 2013-2014
•Benjamin Elijah Women Articulating Real Empowerment (B.E.W.A.R.E.)2013-2014
2.Alabama State University Montgomery, AL 2014-2016
•Freshman 2014-2015
•Sophomore 2015-2016
•V.E.S.P.A. Secretary and Chair
3.Aveda Institute of Atlanta (Cosmetology School) 2016-2017
I attended the cosmetology course, that combines theory with extensive hands on experience that provided me with a complete understanding of beauty and wellness. The program includes hair cutting, color, texture services, nail care, makeup application, business development, retail knowledge and the concept of gaining and retaining clients. I graduated in May 2017.
4.Southern New HampshireUniversity2018-(current)
I’m currently a student at Southern New Hampshire University working on my bachelor’s degree. I’m enrolled in the online program. The schedule is very easy to maintain. I take two classes every 7 weeks, and all assignments are due on Sunday nights. I am scheduled to graduate fall of 2021
COMPUTER SKILLS
•IBM and Mac Literate
•WordPerfect, Microsoft Word, AmiPro
•Lotus 1-2-3, Microsoft Excel, Easy Spread II
•MAC Software: Apple Products
•Pages
•Keynote
ACCOMPLISHMENTS
•Miss Eagle Academy Benjamin Elijah Mays High school Homecoming Court (2013-2014)
•100 Black Women Little Ladies of Mecca Five Thousand Dollar Scholarship Recipient 2014
•Youth Business Institute Twelve Hundred Dollar Scholarship Recipient
•Honors All four years of High School
REFERENCES
Sargent James Stewart (Atlanta Police Department)
Ernest Snowden (Enterprise Holdings: Risk Manager)
Courtney Stewart (Founder of Righthand Music group LLC. & Righthand Foundation)
Tanisha Mitchell (Social Worker & Executive Director of Righthand Foundation)
Mary Lasseter (Enterprise: Holdings Human Resources Generalist Manager)
Rafael Machado (Enterprise Holdings: Branch Manager)
AVAILABILITY
Currently I am not working due to being laid off because of the pandemic I receive unemployment and I am only required to work 30 hours a week I am available Monday through Sunday anytime.
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