Lotus Notes Operator

Benita Lorraine Truss

**** ************ ***** ******, ** 35126

516-***-**** ***********@*****.***

Professional Background

Thirty two years in the communication field in variety of positions. Received customer orders for installation, turn-on, discontinuance, or changes in service. Completed contract forms, determined charges for services requested, collected deposits, prepared changes of address, recorded and issued discontinuance orders. Adjusted complaints concerning billing or services rendered, referred complaints of service failures (such as low voltage or low pressure) to designated departments for investigation. Discussed cable television equipment operation with customers and explained equipment usage and directed troubleshooting to technician support.

Experience

Macy's Department Store, Hoover, AL.; 2017 to Present

Cashier/Customer Services Representative

*Received customer's chargebacks, researched for validity, disputed with the customer and/or pass on chargeback details to supplier.

*Build ongoing relationships with clients, and consumers encouraging repeat business.

*Assisted customers by answering questions, processing transactions, and resolving their issues.

2013 to 2017 Retired

Verizon Communication, New York, NY

1997 to 2013 Customer Services Representative/Business Solutions Group

*Developed customer relationships and provided unrivaled customer service in order to build new business, maintained company's profitability, and further brand loyalty and recognition.

*Upheld compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

*Consulted with corporation's agents to resolve troubleshoot and update their client accounts assuring satisfaction.

*Assisted corporations with sales, repairs and updating their telephone systems to benefit company’s specific organizational structure.

*Provided customer satisfactions when notified of a line dysfunction.

*Recommended products that best suit the customer and ability to read and interpret documents.

*Discussed accounts and payment arrangements to accommodate customers.

*Discussed billing and negotiated with immediate supervisor to revise customer's accounts to a more economical package.

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1981 to 1997 Operator Services

*Zero Operator placed domestic and international calls.

*Operated cord or cordless switchboard to relay incoming, outgoing, and interoffice calls.

*Supplied information to callers and record messages. Kept a record of calls placed and toll charges.

Technical Experience

Lotus Notes, Power Point, Windows, MSOffice Application, Word

Excel, WFA/DO, sop, ICRIS Knowledge of service order & trouble flow of many other systems Educational Background

Nassau Community College, Long Island, NY Certificate in Mortgage Closing

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