Special Education Service Manager
Resume:
Jaquinton Grant
Smyrna, GA 30080
adn6zg@r.postjobfree.com
Objective
I am an experienced and dedicated individual with expertise in the field Customer Service; currently looking for advancement, which will allow the use and growth of administrative skills, interpersonal abilities and career advancement while supporting executives in a HR role.
Education
Master’s, Human Resource June 2019
Strayer University, Atlanta, GA
Bachelor of Science, History May 2014
Alabama State University, Montgomery, AL
Skills
Microsoft Office (Access, Excel, PowerPoint, and Word), ADP Databases, Project Management, Smartboard, Spreadsheets, and UltiPro
Employment History
History Teacher August 2015 – Present
Douglasville Public Schools System, Douglasville, Ga
●Plan, develop, and execute lessons that reflect the curriculum and the state’s core educational standards
●Implement lesson plans, while ensuring the integrity of academic time and in a manner, which motivate students to learn
●Demonstrate a variety of methodologies in teaching and instructing pupils, including demonstrations, discussions, and lectures
●Maintain discipline and classroom control that fosters a safe and positive learning environment for students and staff
●Work closely with special education teachers to modify curriculum for special education students according to guidelines; provides extra assistance to students with exceptionalities such as those with physical and/or mental disabilities
●Communicate with parents through conferences and other means discussing academic and personal progress
Service Manager January 2014 - 2020
Texas Roadhouse, Marietta, Ga
●Greets and assist customers in a positive approachable manner; answer questions and resolves customer inquiries and concerns
●Develop a team of sales associates to continually meet and exceed sales and customer service objectives for restaurant’s profit; conduct performance evaluations, coaching and discipline compliance for over 25 employees
●Improve financial status by analyzing transactions; monitoring variances, identifying trends, and recommending actions to management
●Transmit orders to kitchen by recording customers choices; identifying customers special dietary needs and special requests
●Maintain table setting by removing courses as completed; replenishing utensils, refilling water classes and being alert to patrons needs
●Routinely clean tables, table setting, glassware, windowsills, carpet, counters, floors, storage areas and service refrigerators
Claims, Team Leader January 2012 – December 2013
State Farm Co, Atlanta, GA
●Responsible for acting as a consultant in assisting customers with any homeowners or rental insurance, scheduling appointments, providing service information and deductible pricing; provide customer service support to the financial department
●Assist in analyzing, planning, decision-making, and problem-solving activities to support claims settlement
●Obtain and examine all relevant information to assess validity of claims and to determine possible causes; review insurance policy to determine whether a particular loss is covered by the client’s insurance
●Escalate supervisor call by referring unresolved customer grievances to designated departments for further investigation
●Determine clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals; customize insurance policies to suit individual customers as needed
●Maintain a high level of understanding of the client and their industry to assist sales staff in identifying new business opportunities
Awards/Honors
Dean’s List, Strayer University
Dean’s List, Alabama State University
Organizations
Member, Society for Collegiate Leadership & Achievement
Member, Golden Key International Honor’s Society
Member, American History Society
Member, Student Government Association
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