SANTHOSH.S

Contact: +91-967*******, E-Mail: adn6x6@r.postjobfree.com

Address: #***, ****** ********** *****, ******* Last Street, Jaihindpura, Madurai-625011, Tamilnadu-India

HOUSEKEEPING SUPERVISOR

~ Housekeeping Operations ~ Client Relationship Management ~

EXECUTIVE SNAPSHOT

Service Oriented Professional, skilled in taking overall responsibility for managing the housekeeping and laundry operations of hotels to ensure product quality standards are met and that optimum service is provided to guests with 10 years of incisive experience in hospitality industry. Efficient in fostering a sense of commitment, and camaraderie among all team members to maintain high level of satisfaction with service. Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members. Excellent interpersonal, customer service, team building and problem solving skills

CORE COMPETENCIES INCLUDE:

Housekeeping Operations: Strong experience in delivering all housekeeping administrative functions including scheduling, status, payroll and other clerical areas.

Client Relationship: Accountable to fore see the delivery of high quality service to the clients for maximum customer experience and delight in all the satisfaction parameters.

Quality Management: Commitment to clean, safe, and sanitary practices and working environment. Comprehensive knowledge of such equipment as vacuums, commercial washers and dryers and proper use and storage of cleaning chemicals.

Team Management: Demonstrated passion for motivating housekeeping team to deliver truly spectacular results.

PROFESSIONAL EXPERIENCE

Costa Crosier, Italy as HK Supervisor Since May’12

Heritage, Madurai, Tamilnadu, India as Housekeeping Supervisor Sept’10-Mar’12

Hotel Royal Court, Madurai, Tamilnadu, India as Housekeeping Supervisor Mar’07-Apr’10

The Sunway GRT Grand – Pondicherry, India as Hospitality Supervisor May’10-Aug’10

Key Result Areas

Inspecting and releasing vacant, departure, occupied, out of service and out of order rooms.

Controlling Desk and managing the ‘Nerve Centre’ of the department.

Responsible for daily inspection of public areas to ensure that all the upkeep, and maintenance of hotel decor such as painting, polishing and upholstery are in good condition and assigning work to the staff accordingly to maintain the property.

Supervising the cleaning of guest rooms and public areas to ensure all standards are met.

Attending daily meetings and following up on the departmental reports logbooks and any other special instructions.

Accountable for training of new staff and re-training of existing staff.

Assisting the Executive Housekeeper with the preparation of the weekly schedule and coordinating with all departments such as front office, laundry and food and beverage.

Following up on maintenance of all housekeeping equipment to ensure proper functioning, conducting grooming audits for staff, preparing weekly store requisition and profit and loss statement.

Supervising:

oExtra cleaning like marble polishing, wooden polishing, carpet shampooing.

oLinen room and Uniform room.

Functioning as a Shift In-charge in the absence of Housekeeping Managers

PREVIOUS EXPERIENCE

Fortune Resort Bay Island, Andaman & Nickobar, India as Desk Attendant May’06-Feb’07

EUDCATION

2006 Advanced Diploma in Catering Technology and Hotel Management SISI Catering Collage Madurai, India

Professional Training

Hotel Spice Village (Casino Group of Hotels CGH Earth) – Kerala

IT Skills

Well versed with Hotel Operating System, Microsoft Office and Internet Applications.

REFERENCE AVAILABLE ON REQUEST

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