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Service Consultant Incharge

Location:
Prayagraj, Uttar Pradesh, India
Posted:
August 15, 2021

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Resume:

Md. Zeeshan Choudhary

***/***,

Behind Aasra Hospital,

Ashish Nagar (Adil Nagar),

Lucknow. (U.P.) 226022

Phone No : 993-***-****

Email-id: adn6wt@r.postjobfree.com

Career Objective:

I thrive in a challenging environment and utilize my persistence, eye for detail and resourcefulness to solve problems. I have the ability to acquire and assimilate new information quickly and effectively making me highly adaptable to challenging environments and able to undertake new responsibilities with a positive outlook. Professional Qualification:

Post Graduate Diploma in Business Administration from International Institute for Special Education, Lucknow in the year 2007.

Academics:

Post-Graduation in Sociology (M.A.) from Lucknow University, Lucknow.

Bachelor of Arts from Lucknow University, Lucknow.

Completed Intermediate from ISC Board Lucknow.

Completed High School from U.P. Board Lucknow.

Area of Knowledge:

Operating System : Windows XP, Windows 98, 2000 professional.

Application software : MS-Office

Experience:

1. Worked with Stemz Radiology Pvt Ltd (Qatar Visa and Medical Center) as a Customer Service Executive.

Job Profile:

Data entry of applicants details and issuing token for medical test, explaining the complete medical process to applicants, handling customer queries, generating referral letters, scheduling referral medical tests with tie up labs, uploading reports in software, make outbound calls, schedule follow up appointments, make scheduling reminders to the applicants, preparing MIS, follow up with lab for pending reports.

2. Worked with Shalimar Corp Ltd as Senior Executive - Back office. Job Profile:

Assist MD in making day plan, daily activity details has to be sending to the concerned department, managing diaries and organizing meetings and appointments, assist and keep updated MD on received mails, arrange conference calls, arrangement of meeting, distribution agenda via email, after meeting send MOM, to monitor tasks delegated by MD and ensure that task is achieved on agreed deadlines, produce documents and briefing papers. 3. Worked with Mahindra and Mahindra Financial Services Ltd as a Branch Operations Incharge.

Job Profile:

Credit appraisal, file scrutiny as per KYC norms, file login and generating delivery order, tele-verification of customers before file login, ECS updation, Registration Certificate updation, scanning and uploading customer’s documents into the system, maintaining files and registers, maintaining MIS and trackers, issuing No Dues Certificate to customers, issuing account statement to customers, cross selling, handling queries and complaints of customers and providing customer satisfaction. Looking after the branch admin and all other activities of the branch.

4. Worked with Pacific Habitats India Pvt Ltd as a Senior Executive HR and

. Admin from October 2015 to February 2016.

Job Profile:

Recruitment, leave management, compliance, training and development, maintaining files, admin and housekeeping management. 5. Worked with Principal Retirement Advisors Private Limited from April 2013 to

. February 2015 as an Advisor Onboarding and Service Manager. Job Profile:

Complete onboarding process of planners and provide them proper trainings after joining.

Organize files, marketing materials, mail, forms and information to increase the efficiency of the planners. Maintaining and sending MIS.

Provide administrative support to the planners and client through authorized & corporate office appointed vendors, for example, courier pick-up of transaction related documents along with any other office and administrative support.

Handling customer queries and providing timely resolutions. 6. Worked with TATA AIA Life Insurance Company Limited for 5 years & 4 months as a Branch Operations Incharge.

Job Profile as a Branch Operations Incharge:

Handling branch administration like branch stationery, gifts, fixed asset maintenance and looking after vendor management.

Customer service, customer relationship management, complaint management, query resolution, cross selling, MIS and all branch activities.

Cashiering activities like cheque and cash reconciliation, verification of physical cash with end of day audit trail report, physically verifying the count of local/outstation cheques and tallying the same with the instrument summary report at end of the day, deposition of instruments and cash to bank, sending MIS to banks and finance department of TALIC.

Maintaining files for audit purpose as per compliance.

Team management, monitoring and housekeeping management. 7. Worked with ICICI Prudential Life Insurance Company as a Financial Service Consultant from May 2007 to October 2007.

Job Profile:

Helping people in planning their finances and suggesting them different products of the company according to their needs. Maintaining a good relationship with clients and providing customer satisfaction. 8. Did 5 months on the job training at Shoppers’ Stop Limited in Fun Republic mall Gomti Nagar Lucknow and handled Customer Service Operations and First Citizen Loyalty Programme. Worked on software JDA. Projects Done:

Done a project with UP Agro and helped in implementing Business Process Reengineering in the organization during PGDBA.

Seminar/ Workshop Attended:

Attended the workshop on “The Making of An MBA”, headed by Mr. Deepak Jhangiani, VP Business India Group, from 26th August 2005 to 28th August 2005.

Attended ‘Rural Marketing Summit 2005’ organized by Federation of Indian Chamber of Commerce and Industries (FICCI) from 7th October 2005 to 8th October 2005 at New Delhi.

Extracurricular Activities:

Attended training course of Taek won-do and gymnastics.

Participated in various Cricket tournaments at College level. Awards and achievements:

Awarded as Best cricket player of the year in Intermediate

Got first prize in management games conducted by Sherwood College of Management, Lucknow.

Won Spot award in the year Jan 2009 for extraordinary effort in TALIC.

Won Atlas award in the year June 2010 for exceptional performance in TALIC

(TATA AIG Life Insurance Co. Ltd.)

Got Superstar club award from North zone in October 2012 for the period of April to August 2012 in TALIC.

Personal Details:

Father’s Name : Late Mr. M.H. Choudhary

Mother’s Name : Mrs. Shahnaz Choudhary

Date of Birth : 1st July, 1982.

Gender : Male

Marital Status : Married.

Nationality : Indian.

Language Proficiency : Hindi, English, and Urdu.

Interests : Sketching cartoons and listening

to music.

Strengths : Hardworking, punctual,

fast learner, makes

friends very easily.

Date:

Place: (MD. ZEESHAN CHOUDHARY)



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