DONEL HARDY

SALEM, OREGON

adn6wb@r.postjobfree.com

Skills Summary

To obtain a challenging position in an organization where I can best utilize my 15 years of skill,

expertise & knowledge of customer service.

DOUBLE EAGLE SPA & RESO RT - JUNE LAKE, CA

Front Desk Supervisor/Lodging

June 2020- January 2021

Ensured all reservations were taken promptly & correctly by all front desk staff including training &

scheduling. Tracked guest service surveys to recognize trends & create action plans to improve guest

services. Assisted guests & fellow associates to resolve any issues promptly when they would arise & strive

for guest satisfaction. Responsible settling guest accounts, ensuring folios were correct by overseeing &

coordinating front desk & night audit functions to make certain financial transactions for the day were

verified & balanced.

SCHATS BAKERY- BISHOP, CA.

Sales Associate

December 2019-June 2020

Assisted patrons with choosing pastries, bread & baked goods.

DAYS INN- BISHOP, CA

Housekeeping Manager

October 2018-November 2019

Replace soiled towels & linens, vacuum rooms, disinfect all bath & furniture surfaces. Ensure all amenities

are in room.

CREEKSIDE INN- BISHOP,CA

Room Attendant

April 2017-August 2018

Assisted in training new hires. Replaced soiled towels & linen, vacuum rooms, disinfected all bath surfaces.

Ensured all amenities were correct & in order.

CHAPMAN ENTERPRISES- BISHOP, CA

Personal Assistant

April 2013-April 2016

Making & confirming hotel, dining & any other type reservation needed, AP/AR, scheduling of business

meetings, assisting with time sheets & general office duties.

80 50 PRIVATE RESIDENCE CLUB- Mammoth Lakes, CA

Front Desk Supervisor/Concierge

July 2007-February 2013

Training & scheduling of front desk staff in the delivery of professional & courteous guest services, taking

payments from guests in form of cash/credit cards, including advance deposits, ensuring all folios were

correct. Making reservations. Sending pre-arrival emails to pending guests to set up & confirm all dining

reservations, massage appointments, transportation & entertainment options. Answering of all guest &

telephone inquiries promptly & professionally.

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