Hanan Mohamed Kadi

** ******* ****** **;

Heliopolis.

Cairo, Egypt

Cell phone : +2-010*-*******

Home phone: +2-02-263*****

E-mail :adn6tk@r.postjobfree.com.

Objective

Seeking a challenging and competitive job opportunity in a multinational company or another esteemed corporation whether inside or outside the region, in which I could combine all my knowledge so as to bring the best outcome for the company’s image and reputation by exerting all my efforts to increase its quality, productivity & thus fulfill all its clients needs. This would also help me in drawing a successful future line of career. Education

Bachelor degree in Business Administration From: French university in Cairo Graduated: June 2006

High School Certificate From: Lycee La Liberte D'Heliopolis Professional experience

Schneider-electric Egypt

Senior Account manager for West & North Africa (MAR 2014-Present) Responsible of handling VIP projects in the north of Africa zone, Egypt & West Africa.

• Coordinating with cross discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.

• Meeting with project team members to identify and resolve issues.

• Submitting project deliverables and ensuring that they adhere to quality standards.

• Preparing status reports by gathering, analyzing and summarizing relevant information.

• Establishing effective project communication plans and ensuring their execution.

• Update the customer with the open portfolio & FG in a weekly basis

• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.

• Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.

• Identifying and developing new opportunities with clients.

• Obtaining customer acceptance of project deliverables.

• Managing customer satisfaction within project transition period.

• Conducting post project evaluation and identifying successful and unsuccessful project elements.

• Responsible of the development plan for the team to maintain a high satisfaction level

• Schedule conference call with our partner in the zone & daily meeting to set the short plan

• Organizing with the logistics & suppliers to request the orders & get the availability dates Stream global service –Expedia (Feb. 2009- 2014)

Job title: Sales & customer service representative Job description:

Organizing trips including Hotels, Airlines tickets & Car rental for customers

Sell the company products & achieve Sales goals

Handling customers complaints & escalate it to concerned department

Following up with airlines companies & hotel to make sure that the customers

Have the best service with competitive prices

Planning trips, booking airlines tickets in Amadeus system

Making a weekly report with the most common problems facing customers in order to solve it.

Make hotel reservations and organizing vacation packages, car rental & cruise deals at the travel.

Xceed contact center Videotron (Jan2008 – Feb 2009) Job Title: customer service &Technical support representative agent Job description:

Handling, customers complaints & escalate it to concerned department

Making a weekly report to the manager with the most common problems in facing

Customers to solve it to achieve the customer satisfaction

Guiding clients through solving problems with internet connection & telephony

Locating individual signal's problems and sending technicians on site to repair it

Locating, reporting and escalating breakdown and failures over sectors to the network

Management center

Synovate (Nov2007– Jan2008)

Job Title: customer care representative

Type of Business: Customer care& Markets analysis

Job description:

Communicating with clients to understand and document the business objectives

Formulating analysis plans and acquiring client sign-off

Designing or assisting in the development of questionnaires and moderator guides to ensure the necessary data is captured

Collects and analyzes data to evaluate existing and potential product and service markets

Identify and monitor competitors and research market conditions or changes in the industry that may affect sales

Language skills

Arabic: Mother Tongue.

French: Fluent (written & Spoken)

English: Fluent (written & Spoken)

Computer skills

Microsoft Excel, Word, and Outlook express.

Internet User.

General skills.

An active personality, sociable, quick learner, highly independent, Hard worker and eligible to take responsibilities

Personal Information

Marital status: Single.

Date of Birth : avr. 21th, 1985.

Place of Birth: Morocco

Nationality : Eritrean

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