Eduardo Tabamo Payang

November **, **** Philippines

Address:

*** ***** ****, ***** ******** Tarlac City

Mobile:

+63966.761.2487

Email:

adn6t6@r.postjobfree.com

Team Coach/Supervisor.

Over 11 years of experience both technically focus and customer oriented. I am looking for a career that is both challenging and rewarding. Ability to handle wide range of responsibilities including exclusive client care, cope with stress and to remain calm in all customer service situations. Well-developed communication and interpersonal skills complimented by the solid ability to plan, analyze, organize, problem solve and make necessary decisions to execute tasks in fast paced environment while ensuring high standards of work.

Employment Details:

Interglobal Contact Services (IGCS)

Job Title: Appointment Setter

Account : Time Share (Outbound)

Sutherland Global Services, Tarlac City

Job Title: Consultant

Account : H&R Block

December 2007 – January 2010

January 2010 – March 2011

Sutherland Global Services, Tarlac City

Job Title: Consultant

Account : Symantec Norton Support

March 2011 – May 2011

Sutherland Global Services, Tarlac City

Job Title: Consultant

Account : AT&T Uverse

May 2011 – March 2012

Sutherland Global Services, Carmona Cavite

Job Title: Consultant

Account : AT&T Uverse Blue (Sales and Billing)

March 2012 – November 2012

Sutherland Global Services, Tarlac City

Job Title: Senior Consultant (Elite Team)

: Temporary Team Manager

Account : Symantec Virus Removal Service

November 2012 – May 2015

May 2015 – June 2016

Sutherland Global Services, Tarlac City

Job Title: Subject Matter Expert

Account : AT&T Uverse ICM (Tech,Sales and Billing)

June 2016 – July 2016

Sutherland Global Services, Tarlac City

Job Title: Team Manager

Account : AT&T Uverse ICM (Tech,Sales and Billing)

July 2016 – August 2018

Sitel Philippines, San Miguel Tarlac City

Job Title: Coach/Leadership Academy Change Agent

Account : AT&T ISM (Sales and Billing)

September 2018 – July 2021

Skills:

MS Word/Excel/PowerPoint

Google Docs/Sheets/Slides

Email and Calendar Management

Developing Team Lead/Coaches leadership skills by applying LA principles.

Managing Team Leaders/Coaches performances

Internet Research Expert

Excellent in morale builder and team member

Excellent communication and presentation skills

Well versed in CRM, CMS and NICE tools

Seminar / Trainings:

o

Lead 100 Training (Sutherland 2015)

Leadership Academy – Certified (Sutherland 2017)

Leader Academy – Trained (Sitel 2018)

Educational Background:

AMA College

Year: 1995 – 1999

Central Luzon Doctor’s Hospital

Year: 2005 - 2009

Computer Science in Networking and Technology

Bachelor of Science in Nursing

Character Reference:

Ma. Vanessa M. David

Joel Angelo De Castro

Senior Manager, RCI Asia Pacific

https://www.linkedin.com/in/ma-vanessa-m-david-22852b141/

adn6t6@r.postjobfree.com

Operations Manager, AT&T ISM, Sitel Philippines

090*-***-****

Emmalyn Reyes

Sharon Landingin

Account Manager, Demand Science Team Inc.

090*-***-****

Leadership Academy Change Lead/Operation Manager Track Trainee

092*-***-****

Contact this candidate