Expert in any technical issues on software, hardware and networking
Resume:
Eduardo Tabamo Payang
Address:
*** ***** ****, ***** ******** Tarlac City
Mobile:
+63966.761.2487
Email:
***************@*****.***
Team Coach/Supervisor.
Over 11 years of experience both technically focus and customer oriented. I am looking for a career that is both challenging and rewarding. Ability to handle wide range of responsibilities including exclusive client care, cope with stress and to remain calm in all customer service situations. Well-developed communication and interpersonal skills complimented by the solid ability to plan, analyze, organize, problem solve and make necessary decisions to execute tasks in fast paced environment while ensuring high standards of work.
Employment Details:
Interglobal Contact Services (IGCS)
Job Title: Appointment Setter
Account : Time Share (Outbound)
Sutherland Global Services, Tarlac City
Job Title: Consultant
Account : H&R Block
December 2007 – January 2010
January 2010 – March 2011
Sutherland Global Services, Tarlac City
Job Title: Consultant
Account : Symantec Norton Support
March 2011 – May 2011
Sutherland Global Services, Tarlac City
Job Title: Consultant
Account : AT&T Uverse
May 2011 – March 2012
Sutherland Global Services, Carmona Cavite
Job Title: Consultant
Account : AT&T Uverse Blue (Sales and Billing)
March 2012 – November 2012
Sutherland Global Services, Tarlac City
Job Title: Senior Consultant (Elite Team)
: Temporary Team Manager
Account : Symantec Virus Removal Service
November 2012 – May 2015
May 2015 – June 2016
Sutherland Global Services, Tarlac City
Job Title: Subject Matter Expert
Account : AT&T Uverse ICM (Tech,Sales and Billing)
June 2016 – July 2016
Sutherland Global Services, Tarlac City
Job Title: Team Manager
Account : AT&T Uverse ICM (Tech,Sales and Billing)
July 2016 – August 2018
Sitel Philippines, San Miguel Tarlac City
Job Title: Coach/Leadership Academy Change Agent
Account : AT&T ISM (Sales and Billing)
September 2018 – July 2021
Skills:
MS Word/Excel/PowerPoint
Google Docs/Sheets/Slides
Email and Calendar Management
Developing Team Lead/Coaches leadership skills by applying LA principles.
Managing Team Leaders/Coaches performances
Internet Research Expert
Excellent in morale builder and team member
Excellent communication and presentation skills
Well versed in CRM, CMS and NICE tools
Seminar / Trainings:
o
Lead 100 Training (Sutherland 2015)
Leadership Academy – Certified (Sutherland 2017)
Leader Academy – Trained (Sitel 2018)
Educational Background:
AMA College
Year: 1995 – 1999
Central Luzon Doctor’s Hospital
Year: 2005 - 2009
Computer Science in Networking and Technology
Bachelor of Science in Nursing
Character Reference:
Ma. Vanessa M. David
Joel Angelo De Castro
Senior Manager, RCI Asia Pacific
https://www.linkedin.com/in/ma-vanessa-m-david-22852b141/
**.*******.*****@***.***
Operations Manager, AT&T ISM, Sitel Philippines
Emmalyn Reyes
Sharon Landingin
Account Manager, Demand Science Team Inc.
Leadership Academy Change Lead/Operation Manager Track Trainee
Contact this candidate