David Fitzpatrick

**** ********* **** ***** *****, MI 48439

adn6ng@r.postjobfree.com

248-***-****

EXPERIENCE:

Crestview Cadillac 2/2020-Present

Parts Manager

·Duties include preparing and administering an annual operating budget, forecasting goals and objectives for the department and striving to meet them.

·Hiring, training motivating, counseling, and monitoring the performance of all parts department staff.

·Maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the general public, and establishing pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.

·Establish individual parts inventory levels and balancing them for maximum turnover, ensuring that parts inventory turns 4-5 times per year, monitor and adjust inventory to minimize obsolescence, and ensuring that all parts are properly tagged so that the dealership recovers full credit from the factory.

·Supervise stock order procedures, set and enforce a policy on the special ordering of parts and to ensure that stock orders represent at least 75-80 percent of all orders.

·Analyze sales, expenses, and inventory monthly to maintain profit goals, develop and administer an aggressive wholesale parts program to produce profit, ensure that the same high quality level of service provided to outside customers is also provided to internal dealership customers.

·Work with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs, analyze departmental operations and storage layout and revise as needed for maximum effectiveness.

·Provide technical assistance to parts department employees, monitor parts department employees’ payroll records, coordinate a prompt, efficient, and timely flow of paperwork, and direct shipping and receiving efforts to ensure timely processing.

·Monitor daily reports such as DOE, DOC, and sales productivity, develop and utilize a lost sales tracking report, direct outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.

·Develop sales promotions, take advantage of all manufacturers’ inventory co-op advertising, develop, enforce, and monitor guidelines for working with customers to ensure maximum customer satisfaction.

·Manage customer complaints immediately and according to the dealership’s guidelines.

·Ensure that all dealership purchases are properly accounted for before payment is made.

·Assist in the collection of past-due accounts.

·Manage/Supervise custodians to ensure that work area is kept clean, enforce safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA right-to-know, to understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales.

·Knowledgeable in Reynolds and Reynolds, Pro Quest (Snap on Business Solutions), and CDK, for manufactures programs as I use or have used them on a daily basis.

Serra Ford Rochester Hills

Huntington Ford, Rochester Hills, MI *bought out by Serra

Serra Ford Rochester Hills 02/2016 – 2/2020

Assistant Parts Manager

·Duties include handling all wholesale and resale customers.

·Answering all incoming calls.

·Assist parts manager in day to day duties.

·Programs used are Snap On and Reynolds and Reynolds.

Elder Automotive Group, Saab, Aston Martin, Jaguar of Troy, Troy, MI 04/2013-02/2015

Parts Manager

·Help mechanics and customers pinpoint problems and identify parts generate purchase orders, and numerous other tasks associated with the parts department.

·Open and close, answering phones for retail and wholesale.

·Stock shelves, organize department, place stock order, and organize display case.

·Notify customers that parts are in; locate hard to find or backordered parts, charge parts out, posting, assigning new part locations.

·Duties include all aspects of running a parts department as listed above.

Szott M59 Toyota, Waterford, MI 09/2002-11/2011

Toyota of Waterford, PAG, Waterford, MI *bought out by Szott

Honda Bloomfield PAG, Bloomfield, MI

Parts Manager

·Duties include all aspects of running a parts department as listed above.

·Worked with Honda Parts Manager until Parts Manager position became available. I have taken all Honda training and I am Bronze certified. Duties included: Work with Parts Manager with various special projects, in charge of getting parts for the non-Honda vehicles.

·Knowledgeable of Honda Net software.

·Help mechanics and customers pinpoint problems and identify parts generate purchase orders, and numerous other tasks associated with the parts department.

·Open and close, answering phones for retail and wholesale.

·Stock shelves, organize department, place stock order, and organize display case.

·Notify customers that parts are in; locate hard to find or backordered parts, charge parts out, posting, assigning new part locations.

Bloomfield Dodge, Bloomfield Hills, MI *bought out by Golling 1995-09/2002

Golling Chrysler Dodge Jeep Ram, Bloomfield Hills, MI

Assistant Parts Manager

·Duties included shipping and receiving, purchasing, tracking customer orders, tracking mechanic orders, stock orders, daily orders.

·Notify customers of parts received, post orders, and locate hard to find or backorder parts, charge parts out.

·Manage and handle any and all mistakes made in the department, handle internal and external complaints.

·Opening the dealership and parts department, closing the dealership on occasion.

·Answer the phone and assist customers in any way needed to benefit dealership.

·Assigned new part locations, parts returns.

·Help mechanics and customers pinpoint problems and identify parts.

Fitzpatrick’s Collision and Auto Repair, Waterford, MI 1990-1995

Co-owner

·Duties included all aspects of running and operating a small business such as advertising, estimating, accounts payable and receivable, collections, insurance claims, transporting vehicles from state to state via car hauler, ordering and installing parts.

·Managed auto body repair, bump and paint, and fiberglass repair.

·Constructed fiberglass molds and parts from the molds, welding, spray painting, mechanical work, engine repair, and transmission repair.

·Managed complete interior/exterior restorations on all makes and models.

·Specialized in restoring first generation Camaros and Corvettes from the mid to late1960’s.

EDUCATION:

·Waterford Mott High School, Waterford, MI

·Oakland Community College (general courses studied) - Years attended: 1985-1987

·Dealership programs used: Reynolds and Reynolds, Snap On Business Solutions, and ADP.

AWARDS/HOBBIES/SKILLS

·Several awards obtained from car shows for cars I restored.

·Several awards obtained from drag racing for racing vehicles I built and maintained.

·Owned and operated snowmobile race team, which set many records on asphalt and ice.

·Several awards obtained from drag racing for racing snowmobiles I built and maintained.

·Previously held several quarter and eighth mile track records for snowmobiles at different race facilities.

·Sought and maintained sponsorship from several local and out of state vendors.

·Provided feedback, digital pictures, regarding sponsor’s equipment of team’s progress in relation to the product.

·Displayed snowmobile for open houses for various sponsors promoting some of their products.

Invited out of state to Motor City Raceway in Tennessee where they paid me to do some match racing and exhibition runs at the “Nashville’s Playground of Power” show.

Good hands on and problem-solving skills.

Motivated and well versed in the automotive industry.

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