Service Representative Customer
Resume:
Nosipho Prudence Ndlovu
CUSTOMER S E RVICE R E PRESENTATIVE
Profile
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems.Excellent time management skills combined with a superior knowledge of the customer service industry. Employment History
Customer Service Representative, Jenzovox, Parktown,Johannesburg JANUARY 2 0 2 1 — PRESENT
• Answering calls providing excellent customer service to clients in response to inquiries, concerns, and requests regarding lab testing.
• Schedule phlebotomist draws (standing orders, routine, STATS, Same Day)
• Reporting results through fax, web-portal, and interface options
• Always displaying a continual positive and professional attitude in all circumstances and cares for client requests with the utmost respect and compassion.
• Enter one time and standing orders on a consistent basis.
• Complete project work, as assigned by the client
• Monitor STAT and Critical results
• Manage scheduling, changes in draw orders, pick-ups
• Work to ensure laboratory goals are me
• Effective written and verbal communication
• Maintain confidentiality of patient information and perform assign duties in an ethical and responsible manner
Customer Service Representative, CCI Contact Centre, Durban,KwaZulu Natal
JANUARY 2 0 1 8 — DECEMBER 2 0 2 0
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed. Sales Representative, WNS Global Services SA, Durban, KwaZulu Natal JANUARY 2 0 1 7 — DECEMBER 2 0 1 8
Details
84 Fox Street,Marshalltown
Johannesburg, 2107
South Africa
adn6lz@r.postjobfree.com
NATIONALITY
South African
DRIVING L I CENSE
Code 10
Skills
Adaptability
Microsoft Office
Customer Service
Computer Skills
Multitasking Skills
Project Management Skills
Excellent Communication Skills
Hobbies
Sports
Reading
Ice -Skating
Cooking and Baking
Languages
English
IsiZulu
Xhosa
• Maintain a flexible skill set ensuring the ability to support all areas of customer service.
• Delivers a seamless and personalised service that exceeds the customers expectation whilst supporting the delivery of sales and profit growth.
• Record and process orders and inquiries received via all touch points and ensure a correct understanding of the reason for the contact
• Provide efficient and effective service to customers, ensuring all internal KPI’s are monitored and met. and that the question of the customer is answered or expectations managed.
• Take full ownership and accountability for our customers, to ensure that their inquiry is fully completed or if appropriate escalated on to the relevant department.
• Support in your role the overall contact strategy as just one contact point to allow an aligned customer journey through all channels and touch-points
• Proactively identify sales opportunities increasing our business revenue.
• Work with your given KPI’s to achieve targets and objectives set.
• Develop and update customer data on all required systems.
• Champions continuous improvement to drive efficiency and productivity through recognising areas of potential improvements to enable a more efficient way of working.
• Correctly and systematically use all our systems / tools and support provided by the organization (Inventory, brochure, catalogues, websites, etc.) according to the situations encountered in order to advise and service our customers.
• Support and guide the customer through our online offering, encouraging self service where appropriate.
Education
Cabin Crew Training Certificate, Damelin, Durban City Campus 2 0 1 6 — 2 0 1 7
National Senior Certificate, Brettonwood High School, Durban,South Africa
2 0 1 1 — 2 0 1 5
References
Vanessa Cosa from WNS Global Services SA
Refiloe Mayeni from CCI Contact Centre
Mpumelelo Zulu from Jenzovox
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