Jee Marie Melecio Aparre

Interested for a CUSTOMER SERVICE / FRONTDESK OFFICER position

More than 7 years of proven experience in various customer service environments. Can speak and understand Chinese, Japanese and good English. Mobile number: +63.951-***-****

Work Experience

The Filling Station, Phnom Penh, Cambodia

Customer Service Associate - August 2018 - December 2020 - 3 years.

● Manages the marketing campaign for the company using social media.

● Attending training sessions to grow knowledge of product and to develop customer service skills.

● Sending out promotions using internet.

● Resolving phone, walk-in, mail, fax, and email customer inquiries.

● Processing and logging incoming calls.Identifying customer needs.

● Contacting customers to give them accurate feedback on the progress of their inquiries. \

● Providing outstanding customer service.

● Updating customer information as required.

● Taking customer orders and serving them. Process customer payments.

● Performing other duties as the need arises.

Langkawi Hotel, Kenting, Taiwan

Frontdesk Officer - June 2011 - August 2015 - 5 years

● Answer inquiries about the company.

● Greet visitors warmly and make sure they are comfortable.

● Call persons waiting for visitors and book them a room to meet in.

● Schedule meetings and conference rooms.

● Ensure the reception area is tidy.

● Coordinate mail flow in and out of the office.

● Coordinate office activities.

● Handle phone calls from people calling in sick.

● Gather personal and insurance information.

● Hand out employee applications.

● Arrange appointments.

● Cash out people when necessary.

● Give visitors badges and direct them to where they can sign in.

● Collect and distribute parcels and other mail.

● Perform basic bookkeeping, filing, and clerical duties.

● Prepare travel vouchers.

● Take and relay messages.

● Update appointment calendars.

● Schedule follow-up appointments.

Education

Emilio Aguinaldo College BS. Criminology 2016 - 2017 Holy Name University Assoc. Computer Science 2004 - 2008 Saint Paul Academy Secondary Education 2001 - 2004 Saint Paul Academy Primary 1995 - 2001

Personal Information

Birthdate: Feb 26, 1989

Religion: Catholic

Civil Status: Single

Gender: Female

Permanent Address: Inabangga, Bohol, Philippines

Languages Spoken: Chinese, Japanese, English, Bisaya, Filipino

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