Office Assistant Contact Details
Resume:
Nokubonga Masiluve Ngozi
C** Isiphingo Road, KwaMashu
Durban
adn6g1@r.postjobfree.com
CAREER OVERVIEW
Energetic motivated Office Assistant and Admin Person who loves people and with ample knowledge of Admin duties. I am well-organized and dependable with excellent leadership skills.
COMPETENCY LIFE SKILLS
• Independent Worker
• Team Leader
• Good Communication Skills
• Report Writing Skills
• Time Management Skills
• Presentation Skills
• Well Groomed
• Interpersonal Skills
• Planning and Organisational Skills
• Fast Learner
PROFESSIONAL EXPERIENCE (Starting with Recent)
Current Employment
Syavaya Travel & Tours From 2015 to date
Designation Key Accounts Manager and Team Leader
I have been working at Syavaya for the past 04 years in various positions which include Team Leader, Key Accounts Manager, and Tour Host Specialist.
These designations include various duties that I am responsible for:
• Coordinate, manage and monitor the workings of various departments in the organization
• Admin duties (Filing, scanning, faxing, answering incoming calls)
• Explore and identify new business opportunities.
• Perform quality controls and monitor production KPI’s
• Marketing and Sales of the business.
• Suppliers, client and relationship management.
• Understanding various markets.
• Making itinerary and tour costing.
• Pre and post hosting of tours
• Overseeing all daily operations and the smooth running of all tours and transfers for MICE.
• Dealing with International agents and meeting their request for tours and transfers.
• Private and scheduled tours and transfer for Conferences and Summits
• Operating internationally and domestically.
• Organizing meetings with major clients
• Planning guests itineraries
• Co-ordinating daily Schedule and Fleet
• Quotations and Invoicing(SAGE)
• Cater to clients or personal concerns
• Contribute towards achievement of companies strategic and operational objectives
• Managing of numerous Syavaya Projects
• Contract Management with Suppliers especially the Hospitality Industry
At Syavaya Travel and Tours, I interact a lot with Government Entities and as a result have a fairly understanding of their regulatory requirements e.g. The PFMA, Treasury Regulations. These are meant to regulate financial management in Government to ensure that all revenue, assets, expenditure, assets and liabilities are managed efficiently and effectively.
I have vast experience in Project Management where I have hosted Groups as big as 500 0r more at a time especially for pre and post conference tours for domestic and international tourists.
Previous Experience
BRAM SHUTTLES 2013 to 2015
Designation
Bookings Officer:
• Confirming bookings
• Going through the booking system process
• Call clients to confirm their bookings and making changes
• Quotations
• Do quotations for different clients and making sure we offer services according to their budget
• Liaising with suppliers
-Keeping contact with our suppliers to make sure that they represent us well
EDUCATION & TRAINING
Highest Grade Passed Grade 12
School Ngqeleni High School
Tertiary Education
University Walter Sisulu University
Qualification National Diploma: Tourism Management
REFERENCES
Names and Contact Details
Ms Michelle Mbonambi General Manager
Syavaya Group
Mr Vilakazi Snothi Manager Bram Shuttles
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