Holly Siniard

Houston, TX ***** 281-***-**** adn6dn@r.postjobfree.com

Summary

Diligent office supporter offering 14 plus year record in customer service and strong aptitude for working with little

supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying

current on product and service updates. Highly empathetic and supportive team player.

Skills

Customer Support Quality Assurance

Inbound and Outbound Calling Call Center Operations

Verbal Communication Adaptive team player

Employee management Problem-solving abilities

Experience

SOLE CARETAKER OF SICK PARENT 03/2018 - 12/2020

Self employed - Spring, TX

Aided with mobility and independence for disabled individuals and continually monitored safety.

Monitored vital signs and medication use, documenting variances and concerning responses.

Laundered clothing and bedding to prevent infection.

Drove clients to shop for groceries, attend doctor appointments and run errands.

Led physical therapy activities to recover from (broken hip) and (breast cancer surgery). Help patients regain range of

motion, build muscle and heal injuries.

SALES ASSOCIATE/CASHIER 11/2018 - 01/2019

Specs Liquor And Bar Supply - Houston, TX

Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering

correct change and receipts.

Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with

different items.

Recommended companion items to increase sales and revenue.

LIVE- 03/2016 - 09/2016

Self employed - The Woodlands, TX

Hospice care for disabled veteran until his passing

COLLECTOR/CUSTOMER SERVICE ASSOCIATE 09/2011 - 01/2015

FMA Alliance - Houston, TX

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive

communication.

Assisted customers in making payments on accounts and setting up payment plans.

Relayed productive customer feedback to marketing teams.

Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.

Supported operational improvements and resolution of problems to deliver top-notch customer service.

BANK TELLER 11/2006 - 10/2008

Amegy Bank - Spring, TX

Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Served large number of customers during high volume shifts and remained composed and professional in stressful

situations.

Met or exceeded sales goals by promoting bank products and services in customer interactions.

Education and Training

Brecksville High School - Brecksville, OH High School Diploma

05/1993

Lone Star College System - Spring, TX Some College (No Degree)

Spanish/Math

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