Gulf Coast Service Manager
Resume:
Lorraine Collins
Team Lead
Contact
Panama City, FL 32401
***********@*****.***
Objective
Seeking to work in an environment that will challenge me further, while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my managerial and training experience to a growing industry.
Education
Shenandoah High School
Shenandoah, IA
Graduated: 1984
Gulf Coast State College
Panama City, FL
Graduated: 2000 with AA
Florida State University Panama City
Panama City, FL
Graduated: TBD
Key Skills
Communication
Management
Payroll
Skill Training
Customer Service
Experience
August 1992 – August 2021
Walmart (Panama City, Florida)
Team Lead
Oversee team of 25 employees. Interview & hire employees. Oversee computer-based trainings. Manage customer pick up department. Coach for performance-based needs. Handle customer facing issues. Assist various departments with managerial needs. Ensure inventory is properly stocked.
Electronics Associate
Assist customer with photo prints. Ensure customers newly purchased devices are properly set-up. Answered customer questions about various electronic products. Handled customer payments via cash, credit cards, Walmart Pay & checks.
Department Manager
Ensure shelves are properly stocked. Managed price changes & corrections. Keep employees up to date on current policies for the department. Reset Mods as needed. Ensure chain of command is followed should any issues or needs arise.
Customer Service Manager
Oversee the Service Desk, Money Center & cash registers. Handled returns properly based on company policy. Audit registers & handle any discrepancies. Manage register cash drops & cash register loans. Store key holder.
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