CURRICULUM VITAE

EUGENIA WILLIAMS

PERSONAL DETAILS:

SURNAME : WILLIAMS

FIRST NAME : EUGENIA

GENDER : FEMALE

DATE OF BIRTH : 18 JANUARY 1979

DRIVERS LICENSE : CODE 8

LANGUAGES : ENGLISH AND AFRIKAANS

CELL PHONE NUMBER : 082-*******

EMAIL ADRESS : adn668@r.postjobfree.com

EDUCATION HISTORY SECONDARY SCHOOL

SCHOOL ATTENDED: CORRONATIONVILLE HIGH SECONDARY (1999)

JOHANNESBURG

ACADEMIC QUALIFICATIONS

COLLEGE: IT INTELLECT (JOHANNESBURG) – HIGHER EDUCATION AND

TRAINING – MICT SETA, NATIONAL CERTIFICATE: INFORMATION

TECHNOLOGY: SYSTEMS SUPPORT NQF LEVEL 5 - ACCREDITED BY

SAQA

EMPLOYMENT EXPERIENCES AND SKILLS OBTAINED

COMPANY : iBurst - JOHANNESBURG (INTERNET SERVICE PROVIDER)

POSITION HELD : IT CALL CENTRE

ASSIST CLIENTS ON SETTING UP THEIR iBurst INTERNET CONNECTION. TROUBLESHOOTING. PREPARE WEEKLY AND DAILY STATS OF CALL CENTRE DEPARTMENT. MONITOR TICKETS LOGGED BY THE CALL CENTRE AGENTS HAVE BEEN RESOLVED AND CLOSED.

DURATION: JULY 2005 - SEPTEMBER 2006 (TEMP)

COMPANY : iBurst INTERNET SERVICE PROVIDER

POSITION HELD : CREDIT VETTING AND MIGRATION OFFICER

EVALUATE CUSTOMER CREDIT APPLICATION. VETTING APPLICATIONS USING ITC.

PROCESS NEW ACCOUNT APPLICATIONS. MIGRATIONS CLERK ACTION. DOWNGRADE OR UPGRADE CLIENTS PACKAGES ON CLIENTS REQUEST. ASSISTING ACCOUNTS CALL CENTRE DEPARTMENT WITH OVERFLOW OF CALLS RESOLVING QUERIES ON THEIR ACCOUNTS. LOG TICKETS INCASE FURTHER INVESTIGATION NEEDED ON CLIENTS ACCOUNT. DEACTIVATING ACCOUNTS THAT’S IN ARREARS.

DURATION: OCTOBER 2006 – SEPTEMBER 2007

COMPANY : iBurst - JOHANNESBURG (INTERNET SERVICE PROVIDER)

POSITION HELD : HARDWARE AND CORPORATE CREDIT CONTROLLER

MANAGE RESELLERS AND SERVICE PROVIDERS CORPORATE ACCOUNTS. COLLECT MONEY DUE ON CLIENTS ACCOUNTS. SENDING REMINDERS FOR PAYMENTS. PROCESSING CREDIT NOTES. RECONCILE ACCOUNTS. ENSURE PAYMENTS RECEIVED AND ALLOCATED. EMAIL STATEMENTS AND INVOICES. ORDERING STATIONERY AND MANAGING THEM FOR CREDIT AND RISK DEPARTMENT.

DURATION: OCTOBER 2008 –MARCH 2010

COMPANY : iBurst – JOHANNESBURG (INTERNET SERVICE PROVIDER)

POSITION HELD : COMMISSION ADMINISTRATOR

EMAIL COMMISSION, PREPAID AND UNPAID REPORTS TO AGENTS. ENSURE THAT TIERS AND PERCENTAGES ARE ACCORDINGLY AS PER CONTRACT AGREEMENT. RESOLVE QUERIES. ENSURE INVOICES ARE SIGNED OFF BY MANAGER AND HEAD OF DEPARTMENT. ENSURE THAT RESELLES AND SERVICE PROVIDERS BANK DETAILS ARE ON INVOICES AND IS PAID ACCORDINGLY. PROVIDE MANAGER WITH MONTHLY REPORT AND ACCRUALS. FILE INVOICES.

INTERACTING WITH BILLING, MARKETING AND SYSTEMS WITH PRICING OF HARDWARE. ALL DOCUMENTATIONS FROM SALES AND RESELLERS ARE BATCHED NEATLY AND SEND FOR STORAGE. ALL CONTRACTS TO BE RICA COMPLIANT ACCORDING TO COMPANY POLICY. SETTING UP MEETINGS WITH RESELLERS. INITIATE PROCESSES TO BE SIMPLIFIED.

ORDERING STATIONERY AND MANAGING THEM FOR CREDIT AND RISK DEPARTMENT. ORGANISING EVENTS WITHIN THE DEPARTMENT UPON MANAGERS REQUEST.

KNOWLEDGE OF THE FOLLOWING SOFTWARE: SAGE, SALESLOGIX AND CACTUS.

AWARDED: 6 YEARS OF EXCELLENT SERVICE.

DURATION: APRIL 2010 - DECEMBER 2012

TRAVELLED ABROAD USA CHICARGO IN THE YEAR 2013 RETURNED JANUARY 2014 MOVED FROM JOHANNESBURG TO DURBAN

COMPANY : THE UNLIMITED -FRANCHISE DEVELOPMENT PROGRAMME (DURBAN)

POSITION HELD : PROMOTED MYSELF TO A TRAINER

COLD CALLING ACCIDENT CASH BENEFIT POLICY.

GETTING LEADS REFERRALS.

DURATION: OCTOBER 2014 – 9 APRIL 2015

COMPANY : SEESA (DURBAN) - BEE AND PAYTIME DIVISION (DURBAN)

POSITION : TELEMARKETER

COLD CALLING AND GETTING LEADS REFERRALS.

SETTING UP APPOINTMENTS FOR CONSULTANTS TO CLOSE DEALS.

CUSTOMER SERVICE.

MANAGING THE CONSULTANTS DIARY.

PLANNING COUNTRY TRIPS.

AWARDED BEE TELEMARKETER JUNE 2017

DURATION: APRIL 2015 – 14 DECEMBER 2018

COMPANY : REHABTRONICS - AGILITY PHYSICAL REHABILITATION CENTRE

(DURBAN)

POSITION : ADMIN ASSISTANT

ATTEND TO CALLS AND TRANSFER TO CORRECT DEPARTMENT.

CORRESPOND WITH CLIENTS VIA EMAIL. CUSTOMER SERVICE.

FILLING. SCANNING. DATA CAPTURING. SPEEDPOINT PAYMENT TRANSACTIONS.

OPEN MEDICAL FILES FOR PATIENTS, DO BENEFIT CHECK FOR PATIENTS WITH

VARIOUS MEDICAL AIDS PURCHASING MEDICAL EQUIPMENTS. ATTENDING TO

WALK IN CLIENTS. MANAGE AND MONITOR PATIENTS ADULT AND CHILDREN IN

HYPERBARIC OXYGEN TANK. GENERATE INVOICES FOR THERAPIST MANUALY.

FOLLOWUP ON OUTSTANDING INVOICES.

SCEDULE PACKAGE COLLECTION AND DELIVERIES WITH COURIER COMPANIES.

DURATION: 18 DECEMBER 2018 – 06 JANUARY 2020

RETRENCHED IN JANUARY 2020 CURRENTLY JOB HUNTING

REFERENCE:

iBurst (JOHANNESBURG) HENRY DLADLA MANAGER IT CALL CENTRE

CELL : 082-***-****

iBurst (JOHANNESBURG) JACKIE SNOOKE MANAGER, CREDIT AND RISK DEPARTMENT

CELL : 079-***-**** / 087-***-****

THE UNLIMITED (DURBAN) CHRISTY PRATT (OWNER)

CELL : 079-***-****

SEESA (DURBAN ) MALCOLM ARMITAGE (REGIONAL MANAGER)

CELL : 082-***-****

REHABTRONICS & AGILITY SELENA REDDY

PHYSICAL REHABILITATION 084-***-****

CENTRE (DURBAN)

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