Lisa Spoto

Denver, CO

adn63i@r.postjobfree.com 719-***-**** linkedin.com/in/lisaspoto

PROJECT MANAGER

Proactive and adaptable business professional who leads to succeed with integrity. Strategically coaches and collaborates with teams to effectively implement projects from initiation through project closure. Member of Project Management Institute (PMI). Known for strengths in communication, negotiation, and relationship building. Key skills include:

• Leadership

• Business, User and System Requirements

• Project Management

• Waterfall

• Agile

• Problem Solving

• SAAS

• Customer Service

• Change Management

• Budget Management

• User Acceptance Testing

• Risk Management

• User Interface (UI)

EXPERIENCE

America Auto Shield Service, Denver, CO September 2019 - November 2020 Facility and Service Manager

Successfully developed intra-office communication protocols, streamlining administrative procedures, inventory control, and supervising office staff. Efficient and effectively provided support services for 7 locations.

• Implemented COVID-19 CDC, WHO, State and Federal regulations and mandates, to close/reopen and prepare for 2nd and 3rd spread of the COVID virus. Created the COVID-19 Facility and Service Company Handbook.

• Worked with corporate controller and treasure on CAM reporting to align facilities expenses.

• Managed large project, moving 57 people from one site to multiple new locations.

• Selected by executive leadership team to work on the AAS team for leaders to address company’s areas of improvement.

• Drove the Performance Measurements initiative including meeting coordination, data analysis and organized goals into systematic spreadsheet to motivate employees to achieve the set goals. Prime Source, Denver, CO July 2019 - August 2019

Customer Service Representative for American Auto Shield Accelerated with learning the CSR skills and understanding system infrastructure with past knowledge. Client sought out these skills and offered a full-time position. Northwestern Mutual, Denver, CO July 2018 - March 2019 Sales Execution Team Coordinator

Assisted and coached new Financial Representative (FR). Ensured the FR’s where aware of process change taking place across the systems. A new planning system was migrated into the office. Promoted to an Assistance Finance Reprehensive in September.

• Received the Colorado State Financial Licensing for Life, Disability and Annuities September 2018. Name Phone/email Page Two

Sales Execution Team Coordinator, continued

• Processed Prospects Information into CRM and requested different Plans to best fit the Prospect’s needs, through the Northwestern Mutual Home Office.

• Completed illustrations for Finance Representative and client first closing meetings. Scheduled Medicals of the Clients and ensure all additional Requirements were met, enforcing the policies.

• Mastered NM primary software (CRM, CSS, MS Office – Outlook, Excel & Word, Docket, Link Net, etc.). Trans States Airlines (TSA) August 2016 - June 2018 Flight Crew

Accomplished 8 weeks of intendance training to receive my Federal Aviation Administration (FAA) License for a Flight Attendant.

• Managed safety for 1-50 passengers on the Embraer EMB145.

• Presented emergency equipment and instructed passengers on how to use this equipment.

• Provided exceptional customer care with a positive outlook. Colorado Springs School District 11 October 2015 - August 2016 Special Education PA

Assisted Teachers with managing their classrooms, and to help students manage their disabilities. The disabilities ranged from – emotional and behavioral disorders, learning disabilities, developmental delays, social disorders, communication impediments, and physical. Independent Event Consultant January 2013 - October 2015 Event Planner

Successfully planned and coordinated 3 major events for clients. Including contracts, etiquette, flowers, and music, day of services, marketing, industry business practices and application. Verizon Enterprise Solutions April 1996 - January 2013 Senior Project Manager/Business Analyst

Managed teams of 50+ working in telecommunication billing the Enterprise’s strategic infrastructure and transformation initiatives; managed 125 complex global projects with 200+ requirements from initiation to delivery. Led IT teams and user groups through process to integrate current and future workflows, while sustaining business as usual (BAU) process. Presented detailed status updates to Vice Presidents, executive managers, and key stakeholders. Project highlights included: Billing Transformation Program: Coordinated complex 5-year project with $2 million budget and more than 300 requirements that impacted business, telecommunications, and wireless units domestically and internationally. Managed multiple associated projects and release dates.

• Completed gap analysis to tackle undefined requirements, revised milestone dates based, and removed negative ROI requirements.

• Hosted internal biller JAD and follow-up sessions; examined gap analysis differences including customer, finance accrual, and portal invoice impacts; reviewed and approved updated business requirements. International Internal Hardware & Software Upgrade: Managed 100+ requirements for international internal biller’s move to US and future OS transition to Linux during 12-month project.

• Negotiated with Vice President to approve revised SOW budget; worked with internal procurement on commercial SOW.

• On-boarded development and test team for next project phase.

• Coordinated access for third-party team members for international internal biller.

• Continued upgrade/data segregation development and testing activities. Name Phone/email Page Three

7.0 Global Upgrade: Administered $150,000 budget and drove delivery of 75 requirements for domestic and international follow-on project.

• Managed upgrade/conversion for domestic and intentional systems to Linux. Commercial-Off-the-Shelf Migration: Oversaw planning and implementation of 75 requirements to complete final expansion of internal billing application; migrated from third-party biller operating in US and Canada.

• Managed $50,000 budget and met all project milestones (SOBR/BREQ/SREQ signoff, LOE, package and close, design/code, UAT, implementation) during 6-month initiative. Billing Migration Acceleration Program: Coordinated decommissioning of third-party billing system. Defined scope with multiple subordinate projects and release dates over 3 years.

• Directed efforts of 100+ personnel managing 200+ requirements supported by $800,000 budget.

• Took lead to resolve undefined requirements and incomplete gap analysis; facilitated JAD session and revised milestone dates based on newly defined requirements. Project Manager, Billing Systems (2004-2008)

United MCI and Verizon project management teams to support the merger and acquisition projects. Led the Program to integrate and then consolidate 300+ billing systems.

• Ensured all billing requirements (business, functional, and systems) were clearly defined and documented in Statement of Business Requirements (SOBRs). Coordinated closely with all impacted business teams to ensure user cases met billing criteria. Prepared and presented reports to executive leadership. ADDITIONAL RELEVANT EXPERIENCE

MCI/WorldCom/MCI

Production Support Manager/Lead, Billing Systems

CERTIFICATIONS AND LICENSES

Project Manager Professional, Boot Camp Completed – Exam in Progress Scrum Master, May 2012

Agile Certified, Current

Insurance License, September 2018 - September 2021 Strategic Thinking Certification, Current

Notary Certificate, September 2020 - 2024

Event Planner, Current

EDUCATION AND TRAINING

Credits in Business

University of Colorado at Colorado Springs - Colorado Springs, CO

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