CURRICULUM

VITAE

OF

THANDEKA PRETTY MTSHALI

PERSONAL DETAILS

SURNAME: MTSHALI

FRIST NAME: THANDKEA PRETTY

CELLPHONE NUMBER: 072-***-****

DATE OF BIRTH:

RACE: AFRICA

NATIONALITY: SOUTH AFRICAN

MARITAL STATUS: SINGLE

HEALTH: EXCELLENT

QUALIFICATION

SECONDARY SCHOOL: Reservoir Hill Secondary School

YEAR MATRICULATED: 2015

WORK EXPERIENCE

COMPANY: Active Mind Student Development- NGO

POSITION: Secretary

DUTIES: Writing minutes of the meeting, filing and answering call, welcoming guests.

PRERIOD: 2 years

REFERENCE: Ndunduzo Miya - 084*******

COMPANY: CCI- MetroPCS

POSITION: Customer service agent

DUTIES: HANDLING INBOUND CUSTOMER CARE CALL FOR AN INTERNATION CAMPAING.

PERIOD: 6 months

REFERENCE: HR- 031-***-****

COMPANY: CCI-SA CALL INSIGHT.

POSITION: QUALITY ASSESSOR.

PERIOD: 3 years

DUTIES: Listening to agents calls and assisting them, coaching with agents, writing minutes on meetings, speaking to clients, doing calibration.

REFERENCE: Ashen Mayes 062*******

ADDITION EXPERIENCE:

• Excellent communication skills

• Good track record of attendance and time keeping

• Self-motivated

• Fluent in English and Zulu

*Never afraid to learn

Contact this candidate