JACQUELINE OCRAN

Address: P.O. Box ****, Kaneshie –Accra.

Mobile: 024*******

E-mail: adn5qt@r.postjobfree.com

CAREER OBJECTIVE:

To challenge myself in a position to fully utilize my skills and training, and to also provide the absolute highest of quality services, for organizational growth and development.

EDUCATION:

Bachelor of Human Resource Management (2011-2015)

Methodist University College of Ghana, Dansoman.

Certificate, Senior High School.

(2005-2008)

Ahantaman Secondary School

EXPERIENCE:

GN SAVINGS, Kumasi.

Teller (January 2019 to August 2019)

Duties;

• Provide account services to customers by receiving deposits and loan payments; cashing

cheques; issuing savings withdrawals.

• Record all transactions by logging cashier's checks, traveler's checks, and other special

services; preparing currency transaction reports.

• Cross-sell bank products by answering inquiries; informing customers of new services and

product promotions; ascertaining customers' needs; directing customers to a branch

representative.

• Complete special requests by closing accounts; taking orders for cheques.

• Maintains customer confidence and protects bank operations by keeping information

confidential.

• Verify the customer’s identity and make sure there are funds in the customer’s account to cover transactions.

GN BANK, Kumasi.

Customer Service Representative

(September 2016 – December 2018).

Duties;

• Answer calls and respond to e-mails.

• Interact and provide customers with bank products and service information.

• Handle customer enquiries and research required information using available resources.

• Collate all information on customer related issues.

• Manage and resolve customer complaints and escalate them to the appropriate departments

for resolution according to standard operating procedures.

• Complete call logs.

• Document and supply management with reports on customer needs, problems, interests,

competitive activities, and potential for new products and services.

• Cross sell GN SAVINGS products & services.

• Establish, develop and maintain positive business and customer relationships.

• Verifying ATM application information.

• Manage the branch’s stationery stock and supplies, ensuring availability at all times.

GN BANK, Kumasi.

National Service (September 2015 – September 2016)

Sales Executive.

Duties;

• Present, promote and sell products to existing and prospective customers.

• Supply management with reports on customer needs, problems, interests, competitive

activities, and potential for new products and services.

• Reach out to customer leads through calls and e-mails.

• Visiting customers.

• Educate customers on product usage.

Logs and Lumber Company LTD, Kumasi.

Human Resource Administrative Assistant.

Internship - (June 2013 to August 2013)

Responsible for;

• Providing administrative support to ensure efficient operation of the office.

• Writing reports on training workshops and taking minutes for meetings.

• Responsible for confidential and time sensitive material.

• Support with maintaining computer and manual filing systems.

• Often served as the focal person for the Human Resource department: Receiving guests,

answering and directing calls to the appropriate departments and handling face to face

SKILLS AND ABILITIES

•Excellent interpersonal and communication skill.

•Great problem-solving skill.

•Experience in working night shifts.

•Possess great work ethics and superb team player.

•Ability to work in a highly dynamic environment and able to multi-task

•Smart, fast learner and result oriented mentality.

•Possess good and demonstrable administrative, office management and organizational skill.

•Good computer Skills: Microsoft Office Suite - Word, PowerPoint, Excel and the Internet.

•Ability to motivate and work under pressure.

•High sense of Courtesy, Loyalty, Integrity and Dedication to duty.

KEY ACCOPLISHMENTS

• Established good working relationships with customers hence earning me the award as the best regional customer service officer for the first quarter in 2018

REFERENCES

MRS. Stella Appiah

GN Bank – Branch Manager,Roman Hill- Kumasi.

E-mail:adn5qt@r.postjobfree.com.

Mobile: +233*********

Mr. Samuel Brew

Head of Economics Department

Methodist Unversity College of Ghana.

E-mail:adn5qt@r.postjobfree.com.

Mobile: +233*********

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