Curriculum vitae of Kanya Mqayi

Personal details

Surname: Mqayi

First name: Kanya

Date of Birth: 26 November 1999

Drivers Licence: Yes. Code 8

Residential address: 44 Summit Road

Beacon Bay

East London

5201

Email : adn5qg@r.postjobfree.com

Cell phone number: 078*******

Languages: English and IsiXhosa

Nationality : South African

Educational Qualifications

Name of institution: Hudson Park High School

Degree completed: Grade 12

Date of Completion: 2017

Subjects: Geography, English, Mathematical literacy, Accounting, Business Studies, IsiXhosa

Employment Experience

Company: KGI Holdings

Position: Call Centre Agent

Duties: Answer incoming calls and respond to customer’s queries and emails

Resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned to the call centre agent

Duration: February 2018 – March 2020

Reason for leaving: Company had to close down due to Covid 19 Skills and competencies: Microsoft Office

Customer Service Skills

Good listener

Fast learner

Team Player

References

Name: Nokuzola Mfenyana

Position: Call Centre Supervisor

Contact number: 062-*******

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