Career Profile:

Demonstrated leadership, supervision and analytical expertise; proficient in both Office Management and Human Resources environments.

Qualified in the retention of sensitive and confidential files and materials.

Streamlined various departmental protocols and processes, enhancing department workflow to increase productivity by 97%.

Education:

Geneva College, Bachelor of Science in Human Resources Management, Beaver Falls, PA; 2005

University of Pennsylvania (Wharton), Philadelphia, PA; 1978-1979

Technical Skills: Advanced computer literacy with certifications in Microsoft XP Word, Excel, PowerPoint, Outlook, Access, Visio, Photoshop, Softech, AppCheck, various HRIS systems, internet research and varied screening programs.

Work History:

Khepera Charter School, Philadelphia, PA 8/6/2016 – 6/30/19

Director, Human Resources Management

Provides direct assistance to all hired employees (benefits, payroll, time and attendance, re-credentialing, etc.)

Maintains all current employee/former employee personnel records.

School Custodian of Records (for insurance binders, contracts/agreements with external service providers, Board of Trustees’ meeting reports and minutes, online accounts established for the recruitment of staff, etc.).

Prepares monthly reports to the Board of Trustees regarding teacher certifications, staff resignations. Employee terminations, new hires and orientation, unemployment compensation, worker’s compensation, and other legal contracts.

Conducts routine personnel file audits to ensure compliance of employees (background clearances, health assessments, credentials/certifications, mandated professional development trainings, etc.).

Member of the administrative leadership team, participating in finance committee meetings as the Board liaison.

Officiates monthly Safety Committee meetings as required by insurance and OSHA mandatory regulations.

Oversees the bi-weekly payroll distribution process, time and attendance monitor, and employee liaison for employee-related financial concerns with the CFO.

Advocates on behalf of all employees regarding conflict resolution, and enforces the necessary steps of progressive discipline as appropriate.

Supervises two (2) Administrative Assistants and one (1) Human Resources Administrative Assistant.

Performs all routine, monthly, and annual reporting required by the School District of Philadelphia.

Conducts orientation and training for all newly hired staff.

Facilitates the transition of staff (e.g., terminations, resignations, or retirement) via informal exit interviews.

Coordinates annual medical enrollment/re-enrollment of all staff (medical and dental benefits package).

Initiates and oversees the Spring Internship Program for volunteer college students working with the teaching staff.

Attends numerous tri-state colleges and universities for the recruitment of highly qualified teachers and staff.

Liaison between staff and management, as well as between management and the Board of Trustees’ Chair.

Daily reports items of interest and areas to be addressed to the Board of Trustees’ Chair.

Verifies all unemployment compensation claims, and attends unemployment hearings when applicable.

Communicates with all staff regarding changes to any school policies or procedures.

Assists staff in knowing their rights, duties and responsibilities via current job description and the Employee Handbook/Collective Bargaining Agreement.

Reports directly to the Board of Trustees.

Created at-a-glance binders for each department of the school for access for the Board of Trustees.

Routinely attends all Board, leadership management, and staff meetings.

Active member of SHRM (Society for Human Resources Management), Philadelphia chapter.

Works in tandem with all operational departments of the School.

Fosters and encourages all staff toward increased efficiencies, morale, and professionalism by demonstration.

Benefits Allocation Systems, Inc., King of Prussia, PA 6/29/2015 – 10/23/2015

Benefits Manager (Contract)

Assisted clients with concerning their benefit plan (for active, terminated and retired employees).

Tracked data and ensure timely follow-up for outstanding items and maintained client’s employee benefits data in automated HRIS.

Upheld security and confidentiality of client and employee information per HIPAA, and interfaced with employers, brokers, health care providers, and clients toward resolution.

Utilized organizational and management techniques to expedite processes.

Created a database for all incoming client requests, documenting outcomes for follow-up and reporting.

VisionQuest, Inc., Philadelphia, PA 8/18/2014 – 02/16/2015

Regional Director of Human Resources

Monitored and maintained bi-monthly Payroll/Revenue reporting and coordinated local and regional recruiting, to include applicant screening, interviewing and selection of applicants for hire.

Maintained oversight of all staff training and orientation processes and conducted training in the area of staff evaluations to ensure overall quality assurance, specifically promotion and special evaluations.

Reviewed salary levels and submitted recommendations for proposed amendments and investigated allegations of employee misconduct, to include discrimination claims and recommended appropriate staff action, if necessary.

Processed Workers’ Compensation claims and completion of documentation.

Assessed program needs for training, benefits, wages, labor and employee relations, communicating recommendations to all levels of management.

Identified potential employee relations/problems, providing direction to management when requested, resolving queries, problems and/or disputes.

Third Eternal Baptist Church, Philadelphia, PA 10/1/2013 – 8/15/2014

Office Manager/Executive Assistant to the Senior Pastor

Maintained electronic and manual database systems for all church records, vendors, contracts, policies and procedures.

Implemented and maintained an up-to-date database and registry for active Church members, monitoring statistical and

personal information, departmental protocols, and routine administrative processes.

Assisted the Financial Director in maintaining accounting and financial ledgers.

Acted as liaison with community and external partnerships/vendors, fostering ongoing professional work relationships

and contractual compliance.

Generated weekly and monthly programs and reports for all facets of the administrative Church staff (e.g., department

policies and procedures, directives and teaching/training documentation, etc.).

Coordinated Church calendared events, maintaining daily appointments, schedules, and calendar of the Senior Pastor.

Prepared weekly bulletins, brochures, letters, and additional documents as required.

Philadelphia Technician Training, Philadelphia, PA 5/8/2012 – 10/20/2013

Business Development Associate (Contractual)

Primary advocate of the facility; responsible to secure ongoing recruitment of students.

Regularly attended job fairs and workshops, facilitating the need to increase enrollment; successful student enrollment and retention rate of 85%.

Initiated daily research online to obtain current job opportunities and vacancies for upcoming graduates.

Maintained student records; student application, personal identification, entrance assessment test scores, photo I.D., and

other licensure and/or certifications.

Provided job readiness training (e.g., resume preparation, communication and interviewing skills, and “Dress for Success”

instruction to enforce professional protocols, etc.).

Wordsworth Academy, Philadelphia, PA 12/03/2009 – 12/18/2010

Human Resources Manager

Provided regulatory assistance for the Residential Treatment Facility, in coordination with the Executive Director, Directors and Managers, respectively.

Ensured state compliance, as mandated, providing direct management and retention of 150 staff records.

Conducted routine applicant interviews for various levels of employment. Developed job announcements for internal and external posting.

Provided information to all staff regarding their employee rights and benefits, and facilitated with presentations at the monthly new hire orientations and attended routine unemployment hearings.

Participated at monthly SHRM meetings and conferences,

Generated weekly and monthly programs and reports for all facets of the administrative Church staff (e.g., department policies and procedures, directives and teaching/training documentation, etc.).

Coordinated Church calendared events, maintaining daily appointments, schedules, and calendar of the Senior Pastor. Prepared weekly bulletins, brochures, letters, and additional documents as required.

Concorde, Inc., Philadelphia, PA 3/4/2007 – 8/21/2009

Regional Employment Coordinator (PA/NJ)

Assisted the Director of Compliance and National Employment Administrator of the Employee Screening Services

Department.

Provided background screening services for Customer applicants, to facilitate the hiring process and established departmental protocols and procedural manual, to aid in the training of new hires.

Interfaced with Customers, vendors, and interoffice departments, providing expeditious verifications and certifications,

ensuring receipt of confirmations.

U.S. Secret Service, Philadelphia, PA 4/7/2005 –3/1/2007

Investigative Assistant

Provided administrative support to the Financial Crimes Squad, maintaining case control of forged checks and bonds, as

well as miscellaneous financial crime cases.

Coordinated the Electronic Crimes Task Force and Office Communications Center.

Ensured administrative support to the Protective Intelligence Squad (case control of intelligence reporting, monitored White House and foreign dignitary visits, and maintained recruitment files for agent applicants).

Legalgard, Inc., Philadelphia, PA 6/29/2003 – 4/4/2005

Assistant Office Manager

Supervised seven (7) administrative assistants in the Bill Resolution Unit and created and implemented 75-page procedural manual outlining daily and routine work processes for the administrative staff.

Assisted the Office Manager in the interviewing and hiring processes, and the Human Resources Department.

Provided assistance to staff attorneys and paralegals in the retention of confidential and sensitive insurance files, correspondence, and billing.

Established and maintained centralized client files to monitor the activity of over 40 client accounts; control increased productivity to 95%.

Researched and prepared year-end reporting for compliance, and responsible for maintaining all company office equipment and repairs.

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