ONUKOGU NGOZI BLESSING

Phone : 080********

E-mail: adn5nj@r.postjobfree.com

Address: *, ******** *****, ******* ******, County, Ogba, Lagos State.

OBJECTIVE:

To enhance the output of any department I find myself within the organization and consequently help the company achieve its corporate goals.

SKILL AND COMPETENCE:

Proficient user of Microsoft word (all versions), Agility Care, SIEBEL CRM, CLM, CSP and AVAYA

Proficient user of Computer operating systems such as Linux OS, Windows XP, Windows 7, 8 and 10

PERSONAL DATA:

DATE OF BIRTH: 24th November, 1989

GENDER: Female

MARITAL STATUS: Single

NATIONALITY: Nigerian

EDUCATION:

(1) Future Leaders’ Academy, 1993 – 2001

Sabo, Abeokuta, Ogun State.

(2) Abeokuta Girls’ Grammar School, 2001 – 2007

Onikolobo, Abeokuta, Ogun State

(3) Moshood Abiola Polytechnic, 2011 – 2013

Ojere, Abeokuta, Ogun State.

QUALIFICATIONS:

(1) Future Leaders’ Academy 2001

(Primary School Leaving Certificate)

(2) Abeokuta Girls’ Grammar School 2007

(Senior Secondary Certificate Examination)

(3) West African Senior School Certificate 2009

(G.C.E)

(4) Moshood Abiola Polytechnic 2013

(National Diploma in Science Laboratory Technology)

WORK EXPERIENCE AND JOB FUNCTION:

BLUERIDGE MICROFINANCE BANK

Position: Customer Service Officer/Loan Recovery officer 2020 till date

Responsibilities

Identify customers’ needs, clarify information, research every issue and provide solutions.

Assisting Customers with any issue experienced with products & services

Education on products & services.

Provision of branded customer service experience & support.

Making outbound calls to customers for their loan repayment.

Confirmation and clearance of re-paid loans from customers.

ISON BPO INTERNATIONAL LIMITED

Position: Customer Service Representative (MTN Nigeria) 2015 – 2018

Responsibilities

Identify customers’ needs, clarify information, research every issue and provide solutions.

Assisting Customers with any technical issues experienced with product & services and escalate issues to Support Team appropriately.

Education, Marketing and Sales of Products & Services.

Provision of branded customer service experience & after sales support.

SKILLS:

Team work, Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

Good interpersonal skills and ability to perform account officer & support functions for customers.

Possess professional and friendly attitude and ability to quickly develop rapport with customers.

FUTURE LEADERS’ ACADEMY

Class Teacher 2014 - 2015

GOLDEN HERITAGE NURSERY AND PRIMARY SCHOOL

Administrator 2008 - 2011

PERSONAL QUALITIES:

Honesty

Discipline

Orderliness

Ability to multitask

Good human relationship skill.

Ability to work under little or no supervision.

LANGUAGE PROFICIENCY:

English

Igbo

Yoruba

HOBBIES:

Music, meeting new people and learning new things

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