Truckee Meadows Active Directory
Resume:
MARION FRANCES
Reno, Nevada 89503 ************@*****.***
SUMMARY OF QUALIFICATIONS
Results-driven technical support expert with extensive experience in managing help desk teams and providing comprehensive deskside support. Possesses the following broad-based proficiencies: NETWORK SUPPORT
END-USER SUPPORT
CUSTOMER SERVICE
MANAGE
TECHNICAL INSTRUCTION
HELP DESK OPERATIONS
CHANGE MANAGEMENT
PROCESS ANALYSIS
PERFORMANCE TUNING
PROJECT MANAGEMENT
Superior ability to work rapidly, effectively and productively with little or no ongoing supervision.
Outstanding mentoring skills, coaching junior personnel through technical issues that increase growth and confidence among team members.
Outstanding class room trainer of MSOffice Pro 2003, XP/WIN2K, remote access
Adept at evaluating technical and business processes and recommending efficiency improvements.
Highly motivated by acquisition of knowledge and skills, continually striving to broaden personal abilities.
Consummate professional whose dedication to quality service has resulted in award-winning performance.
TECHNICAL EXPERTISE
Highly experienced in multiple facets of software engineering, including expertise in the following technologies: Operating Systems: MS Windows XP, Windows 7/8, Windows2003/2008 Server, Networks: TCP/IP, LAN/Wireless
Software: MSOffice,XP, MSOfficePro2003/2007/2010/2013/18 VPN, Norton Antivirus, McAfee, Symantec, Veritas Backup exec, Track It!, VMWare, SQL Server 2005, AS400, Enterprise Server;Exchange 2003/2010, Ghost 11.5
Hardware: Dell, HP, IBM, Toshiba 32bit/64bit, all printers, iPhone, iPad, Android PROFESSIONAL EXPERIENCE
NVENERGY - Reno, Nevada 6/2019 – 4/2020
IT Service Desk Support Tech II
Image/Configure/Deliver new HP PCs to employees
Copy data from old computer to new one
Maintain department process for tracking/disposing of old PCs CORPORATE HOUSING COMPANY - Reno, Nevada
IT Specialist 2013 - 2018
Desktop Support includes all MS applications
Set up new PCs
Manage backup of all computers to cloud (Opendrive)
Troubleshoot Network issues on all devices
Install/maintain/troubleshoot Printers
Configure/train/maintain iPhones
Support individual email on Outlook 2013 via GoDaddy MARION FRANCES
950 Williams Ave 775-***-****
Reno, Nevada 89503 ************@*****.***
GRAND SIERRA RESORT AND CASINO - Reno, Nevada
IS Support Tech III 2006-2013
Troubleshoot and fix network, hardware, software, printer, PDA problems
Write logon scripts for departments. Set up new users, groups, dist lists, contacts in AD.
Reimage Dell/HP PC’s. Create Ghost boot disks and images
Install, administer, train on Trackit Call Tracking System
Create Crystal Reports; Administer SQL Server for Trackit
Support 500 users with Desktops/Laptops/Printers/PDA’s.
Responsible for Blackberry setup and support for 100 users
Administer Blackberry Enterprise Server
Prepare and execute classroom training on Microsoft Office Suite (2003)
Document and publish processes
Troubleshoot PC/Printer/Network/PDA/POS systems.
Lead project to remove Novell from 500 PC’s on property and move user files to AD
Lead project to install VPN on 500 PC’s on property
Write documentation for and train Help Desk Agents MOOR+SOUTH PIER MANAGEMENT COMPANY - San Francisco, California 2003–2006 IT Specialist
Troubleshoot and fix network, hardware, software, printer, PDA problems
Provide deskside training for President and VP’s
Project – Install, document and support wireless network for PIER 39
Rebuild old PC’s for reuse - reimage hard drive, add memory, install WIN2K or XP, Norton antivirus software, MS Suite, ACT, Hot Sync, and required software for department.
Install and administer Trackit Call Tracking System
Coordinate/delegate Trackit calls to 3 (including myself) techs for resolution.
Support 150 users with desktops, laptops, Treo’s at various levels of PC skills
Prepare and execute classroom training on Microsoft Office Suite (2002/2003), XP, Trackit
Document and publish new processes, i.e., new employee packet, DRP, installation of new software
Install/configure MS Small Business Server 2003 OS. Hewlett Packard Company – PALO ALTO, CALIFORNIA 1988 – 2002 Member of NT Server Support Team
Chosen for superior technical analysis and troubleshooting abilities to provide NT administrative and support services. Responsible for administering user accounts and for resolving Tier 3 issues. Duties included providing after hours support of HP NetServers and monitoring and recovering shared network space. Key player in standardizing processes for managing accounts, naming conventions and capacity monitoring. MARION FRANCES
950 Williams Ave 775-***-****
Reno, Nevada 89503 ************@*****.***
CERTIFICATIONS
Microsoft Certified Systems Engineer (MCSE) 2000 2000 EDUCATION AND PROFESSIONAL TRAINING
TRUCKEE MEADOWS COMMNUNITY COLLEGE – Reno, Nevada
Windows 2003 Active Directory Infrastructure 2009
Implementing, Managing, Maintaining 2003 Network Infrastructure 2008 COLLEGE OF SAN MATEO – San Mateo, California
Networking Essentials 2000
Basic Programming 1996
UNIVERSITY OF CALIFORNIA, BERKELEY EXTENSION – San Francisco, California
Concepts in Database Management 1988
Systems Analysis and Design 1989
FOOTHILL COLLEGE – Mountain View, California
Intro to Unix and C 1995
DE ANZA COLLEGE - Cupertino, California
COBOL Programming 1994
PASCAL Programming 1995
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