Goals and Interest

The opportunity to work for a quality organization that would enhance my interpersonal and analytical skills and help me applies what I have learned in College and would further lead to my fulfillment as an individual.

Qualifications

Educational Attainments

Tertiary : Far Eastern University

B.S. Math major in Computer Science 2005

Secondary: Philippine Sun Yat Sen high school 2000

Primary : Chiang Kai Shek College 1994

Personal Data

Employment history

Harte Hanks

16/F Five E-Com Center, Harbor Dr, Pasay, 1300 Metro Manila

Tel # 800-***-****

Customer Service Representative – Apr _, 2018 – Sept _, 2018

Responsible for assisting customer in making purchases, verifying orders, and disputes.

FTD (Florists Transworld Delivery) Seasonal account 1 month

ALORICA Philippines Inc. 5F Alphaland Southgate Tower EDSA cor. Chino Roces Ave, Makati Manila 1232

Tel # (02) 884 5200

Customer Service Representative – Jan 19, 2017 – Feb 19, 2017

Responsible for assisting customer in making purchases, verifying orders, and disputes.

TPG (The peripheral group)

OCSI (Orchid Cybertech Service Inc) 16 flr I-square Bldg, Meralco ave. Ortigas center Pasig city

Tel # 632-***-****

Technical Support Specialist – Apr 14, 2016 – Oct 17, 2016

Responsible for assisting trouble shooting internet and home phone issues, and other technical issues.

ePerformax

2/F BPI Buendia center, Sen. Gil Puyat Makati City 1200

Tel # 632-***-****

Technical Support Specialist – Jan 15, 2013 – Feb 16 2016

Responsible for assisting trouble shooting PayPal button problem, and other technical issues.

AEGIS People Support

Aegis People Support Center, Ayala Avenue corner Sen. Gil Puyat Avenue, Makati City

Tel # 632-***-****

Technical Support Specialist – July 8, 2011 – Jan 14, 2013

Responsible for assisting customers with their website problems and other technical issues.

SMART Communications, Inc. ICON

Universal Tower, 1487 Quezon Avenue Quezon City 1104.

Tel # 848-8888

BIU (Billed Investigation Unit Officer) – Feb 16, 2009 – July 8, 2011

Responsible for validating subscribers’ request if valid for appeasement or reversal (for pre-paid concern);

Admin. Assistant (Smart Broadband Outbound agent) – July 04, 2007 – Feb 15, 2009

Responsible for making outbound calls to client that are for termination of their Smart Broadband subscription then schedule them for the pull out of the unit.

Ultra Mega Multi Sales 888 Brgy. Tunasan, Muntinlupa City

Tel # 862-0032 / 862-0031

Sept. 14, 2006 – Feb. 28, 2007

Officer - Sept. 14, 2006 – Feb. 28, 2007

Responsible for ensuring that the store is always fully displayed; that the stocks are always fresh; And the Merchandiser are working properly.

Checker - Sept. 14, 2006 – Feb. 28, 2007

Responsible for receiving and checking the deliveries items for the grocery store, to ensure that the bad order stocks are well organized, maintained and ready for pick up to be returned for charge back to the suppliers.

Ratsky Malate 1663 J. Bocobo St. Malate, Manila

Tel # (02) 5238608 / 5238609 / Fax # (02) 5238639

Auditor / Office staff – Oct. 4, 2005 – Mar. 11, 2006

Responsible for rechecking, re-computation and inventory of the sales transaction for the previous day; to ensure that all transactions are properly documented and filed.

Training and Seminars

Smart Bro Voice Training

Data logs training

Over all positions

OJT

Seminar

Character References

I hereby certify that the information stated above is true and correct to the best of my knowledge.

Michael L. Ho

331 Jaboneros St.Binondo Manila 1006

Cell # 090******** / Tel # (02) 2419397

E-mail add: adn5lr@r.postjobfree.com

Adaptive to change, patient, hardworking, willing to learn, efficient and productive despite minimal supervision, customer service oriented and can work under pressure.

Basic knowledge of C, C++,COBOL, and JAVA, familiar with UNIX and Visual Basic 6.0

Birth Date : April 28, 1980

Citizenship : Filipino

Civil status : Single

Height : 5’3”

Weight : 100 lbs

SMART Communications, Inc. ICON

Jan 24, 2011

SMART Communications, Inc. ICON

Sept 29, 2010

Ultra Mega Multi Sales (Baliwag)

June 12, 2006 – Sept. #, 2006

Philippine National Bank (Binondo Branch)

Nov. 30, 2004 – June 6, 2005

Personality Development and Communication Skills

Heizel Baculio

Team mate

AEGIS People Support

094********

Eric Villanueva

Supervisor

AEGIS People Support

091********

Gladys Marie Cruz

Team leader

SMART ICON / BIU

094********

Myra Shiela Alejo

Team leader

SMART ICON / BIU

091********

Algier Martin

Team leader

SMART ICON / BIU

092********

Ashley John Villaroman

Team leader

SMART ICON / BSE /Admin Assistant

091********

Ms. Julie Lim

Purchasing Manager

Ultra Mega Multi Sales

Tel # (02) 862-00-32

Ron Angeles

Human Resources Dept.

Ratsky Malate

Tel # (02) 523-8608/ 523-8609

Applicant

Michael Lim Ho

Contact this candidate