Division Manager Sales Executive
Resume:
WALID
TRABELSI
Executive Director
*****.************@*****.***
http://linkedin.com/in/walid-trabelsi-
17a41347
TUNIS, TUNISIA
I am a highly motivated professional with more than 20 years of experience in the Luxury Hotel industry. I am looking for an international work experience in order to progress professionally and personally. From training and developing staff and overseeing profit and loss responsibilities to resolving customer issues and concerns, I excel at managing teams, propelling revenue enhancement, and stimulating maximum levels of guest service and satisfaction. I am genuinely interested to share my experience and to enjoy overcoming challenges. I am fluent in French and Arabic, with good level in English and intermediate level of Spanish
S U M M A R Y
E X P E R I E N C E
EXECUTIVE DIRECTOR
La Badira Hotel 5*, Member of LHW
04/2017 - 12/2020
130 suites, 03 restaurants, one bar and a Spa by Clarins. 220 employees. Responsible for leading and managing the hotel
Provide day to day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience and executing on brand standards Working closely with the Operations Managers and the Management Team to ensure the highest operation standards and hotel development
Ensure guest expectations are met. Helping them feel at ease by taking time to acknowledge them in a friendly way and deliver unique customer experience
Key Achievements:
Exceed Budget Revenue
Improved hotel raking on Tripadvisor : from second to first position within a single year by mobilizing team and providing remarkable service
Improve LQA score from 84% to 91%
Won the prestigious 2018 Villégiature Award: "Best Business Hotel in Africa"
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GENERAL MANAGER
Hotel Mirage Beach Club 4*, Hammamet, Tunisia
02/2016 - 03/2017
Reopening of the Hotel, 349 Rooms
Directly manage all aspects of operations
Completely restructured all quality and sales process Key Achievements:
We successfully changed our marketing mix due to tourism crash (terrorism attack) to local tourism segment We achieved our budget revenue in distressed market
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ROOM DIVISION MANAGER
The Russelior Hotel 5*, Hammamet, Tunisia
10/2010 - 03/2017
GENERAL MANAGER
The Russelior Hotel 5*, Hammamet, Tunisia
01/2012 - 11/2015
Opening of the Hotel, 237 Rooms, 4 Rooms, Spa and 230 employees Responsible for overseeing the management and operation of the hotel Generated new business through successful sales and marketing initiatives, resulting in increasing occupancy and profitability
Manage Human Resources duties: attract, retain and motivate employees
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Key Achievements:
Managing the Process of accommodation for ISO 9001 certification, version 2000 The first hotel in Tunisia to get the Room check deluxe level certification by Cristal International Exceed guest satisfaction scores over 90% in all criteria In 2011, restore confidence in employees and create a healthy and serene working climate after the delicate situation the hotel was going through (hotel under judicial administrator)
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DEPUTY GENERAL DIRECTOR
The Russelior Hotel 5*, Hammamet, Tunisia
02/2010 - 12/2011
ROOMS DIVISION MANAGER
Hotel Les Berges du LAC Concorde 5*, Tunis
03/2006 - 09/2009
Opening of the Hotel
Development of rooms and common premises
Train, motivate and coach all room division people
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FRONT OFFICE MANAGER
Hotel Les Berges du LAC Concorde 5*, Tunis
05/2005 - 02/2006
SALES MANAGER
Pastery of LENOTRE “, Goûts et Saveur”, Tunis
01/2002 - 12/2004
Opening of the first shop in Tunisia.
Implementing sale plans, defining a new range in French pastry, chocolate factory, bakery, pastry, ice cream, and catering. Responsible for brand development and sales and marketing strategies
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FRONT OFFICE SUPERVISOR
The Residence Hotel 5* Member of LHW, Tunis
01/2000 - 12/2002
In charge of the various services of the hotel front desk. Leading a team of receptionists, night audits, establishing and coordinating work schedules
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SALES EXECUTIVE
The Ritz Hotel, Palace Parisien, France
06/1999 - 12/2000
Joined as Trainee in 1999
Internship in “Management Training”, rotating in several departments and services. Sales executive in charge of the Middle East market.
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TRAINEE IN ACCOUNT SERVICE
Hotel Royal Monceau, Palace Parisien, France
01/1999 - 06/1999
• 06 month training at Cost Control, debit, purchase and savings service FRONT DESK OFFICER
Hotel Le Bristol, Palace Parisien, France, Member of LHW 05/1998 - 10/1998
• 05 months’ internship at the hotel Front Desk
E D U C A T I O N
VATEL INSTITUTE PARIS - Master’s Degree in Hotel and Restaurant Management Specialty Hotel Management
1999
HIGHER INSTITUTE OF HOTELS AND TOURISM SIDI DHRIF TUNIS - BTS Tourisme 1997 LYCEE HONORE DE BALZAC PARIS, FRANCE - French Baccalaureate, Economics Sciences 1993 3 / 3
Management and leading skil
ls Expert
Strong communication Expert
Customer Oriented Expert
Flexibility Expert
English Fluent
French Native
Arabic Native
Spanish Basic
S K I L L S
L A N G U A G E S
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