Resources Specialist Customer Service

Cassandra Cardenas

**** ******* ****** ***. ****, Belton, Texas, 76513 • (979) 997- 8771 • *************@*****.***

PROFESSIONAL SUMMARY

Highly capable of planning and leading activities for both youth and adults, as well as cultivating meaningful relationships with community partners and increasing community engagement.

Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Dependable

Reliable

Hardworking

With care and attention to detail, dependable in meeting patient healthcare and personal needs.

SKILLS

Community resources specialist • Sales

Behavior management techniques • Communication skills

Bilingual • Fast learner

Team Leadership • Maintaining a safe environment

Child development • Project Planning

Emergency procedures • Supervision and training

Cheerful • Follows directions

EDUCATION

Nursing- Some college (No degree)

University of Mary Hardin-Baylor- Belton, Texas

I am a Junior at UMHB and am presently submitting an application for a nursing program in the hopes of being admitted.

I'm presently studying prerequisites and will retake the TEAS test in order to apply to the nursing school.

WORK HISTORY

Telecounselor- November 2019 to Present

University of Mary Hardin-Baylor- Belton, Texas

Point students in the right direction for submitting the papers they'll need to be accepted into the university.

As a lead Tele counselor, I was responsible for keeping track of others' call volume and ensuring that they stayed on target.

Answered inquiries about the university from students and parents, directing them to the appropriate department if I didn't know the answer

oReference: Nicholas Jones 214-***-****

Cashier- November 2017 to August 2019

Wild West BBQ- Angleton, Texas

While polishing customer service and verbal communication skills, I interacted with consumers, oversaw product transactions, resolving customer conflicts, and answered inquiries.

Immediately informed the manager of any accidents, injuries, or unsafe working conditions.

Trained team members to work as cashiers in accordance with company policies and procedures.

Looked over weekly sales circulars and kept track of price changes.

Counted cash in the register drawer to keep the register balanced at the start and end of each shift.

Was in charge of arranging and stocking [Type] merchandise.

Greeted them and gave them product information as customers entered.

oReference: Sergio Alvarez 832-***-****

Babysitter- June 2016 to August 2018

Adriana Cardenas- Dallas, Texas

Weekends, breaks, and evenings were spent caring for children, and I specialized in providing entertaining and instructive activities that helped the children develop problem-solving and multitasking abilities.

Helped children with homework assignments and special projects in a variety of subjects in order to help them succeed academically.

Provided nurturing and positive environments for children's social and emotional development

oReference: Adriana Cardenas 832-***-****

Patient Care Technician- August 2018 to May 2019

Angleton High School (UTMB)- Angleton, Texas

Reduced the risk of infection for patients and healthcare team members with a thorough cleaning and sanitizing of rooms, equipment, and devices.

I shadowed nurses and physicians to enhance my knowledge of patient care.

Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery.

Immediately informed nurses of any unusual or urgent circumstances in the patients' condition or environment.

Certifications

CPR certified through American Heart Association

PCT certified

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