Environmental Services Croda

TRACEY W. BRAY *********@*****.***

** ****** ****** ********, ** 19962 302-***-****

PROFESSIONAL EXPERIENCE/ESSENTIAL DUTIES AND RESPONSIBILITIES

Christiana Care Wilmington Hospital., Wilmington, DE 2021 – Present

Environmental Services Manager

Schedule team of 30 service assistants to maintain efficient staff levels during peak periods, including holidays.

Increase employee loyalty and reduce turnover by implementing innovative operational practices, including reward program.

Sustained safety protocols to support proper and cost-effective equipment and material usage.

Established hands-on, proactive management style to facilitate improvements to work flow and room turnover.

Lead and facilitate weekly meetings with Director of Operations, Team Leads and Service Assistants to ensure KPIs are met/exceeded.

Recognize, evaluate and implement policies and procedures to assure awareness of and compliance with environmental requirements of Christiana Care, Wilmington Hospital.

Develop training programs to build employee performance, improve employee engagement and increase employee retention.

Create schedules, shift reports and other business documentation to coordinate service assistant needs.

Submit repair request to maintenance team to reduce operating costs and improve energy saving strategy.

Schedule staff on specific shifts and room assignments based on abilities and daily requirements.

Manage supply chain and monitor all logistics functions for the department.

Reduce process lags and trained team members on best practices and protocols.

Capitalize on existing talent while facilitating recruitment and development of new talent.

Monitor and control costs associated with environmental services and compliance.

Assist Director of Operations in monitoring operational programs assuring that buildings and units are maintained in a safe, clean and operationally effective condition.

Analyze operations and needs to determine potential developments and improvements to the department’s operational procedures.

Supervise safety and fire protection and prevention programs by inspecting work areas and equipment weekly.

Elaborate on company policies, processes and procedures, new product demonstration and mandatory education to promote employee development.

Ability to exercise judgement, tact and diplomacy with Director, Managers, Supervisors, Team Leaders and Service Assistants and remaining Wilmington Hospital staff members

Christiana Care Health Services., Christiana, DE 2020 – 2021

Environmental Services Training Supervisor

Supervise work in progress; schedule and assign work to subordinate personnel ensuring completion of tasks.

Develop and conduct on-boarding process. Participate in the Performance Improvement Program, Patient Satisfaction Program, Management Systems Program and Benchmarking program to improve departmental operations and promote employee and patient satisfaction.

Elaborate on company policies, processes and procedures, new product demonstration and mandatory education to promote employee development.

Ability to use SAP and Windows Suite including but not limited to Access, Payroll, Word, Excel, Outlook, Powerpoint, Bed Tracking Management System and Environmental Services Computerized Management System. Create and Monitor individual training and competency assessments for compliance, consistency and best practices to determine instructional effectiveness of individual training.

Facilitate training sessions covering specified areas of training education program: Soft Skills, Work/Life Skills, Leadership Skills, Working Relationships, Problem Solving, Conflict Resolution, to improve employee performance.

Facilitate weekly and monthly staff meetings customer service and departmental demands.

Ability to exercise judgement, tact and diplomacy with Managers, Supervisors, Service Leaders, Assistants and Christiana Care Hospital staff members

TRACEY W. BRAY Page 2

CRODA INC., New Castle, DE 2007 – 2019

Training Executive

Facilitated interviewing and selection process of all new team personnel.

Analyzed departmental training needs and developed new training programs based on analysis. Presented training information via role playing, simulations and team exercises.

Align job classifications with external market trends and ensure classifications match work to be performed.

Provided a foundation for strategic workforce planning and development to meet the company’s needs and priorities. Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.

Delivered monthly classroom, one-on-one and on-the-job training and instruction on a wide variety of technical and non-technical courses. Created and distributed facility-wide safety communications, safety toolbox, stand downs, and weekly briefs for 280 employees. This included Team Leaders, Departmental Supervisors and Upper Management.

Evaluated the effectiveness of training programs and recommended improvements to upper management. Possess strong public speaking skills necessary to properly conduct training sessions and accomplished maximum retention by trainees. Facilitated in succession planning.

Responsible for new employee onboarding for contractual employees, union operators, unit leaders, unit supervisors, administrative support and upper management. Served as an extension as well as co-facilitate with Human Resources on employee and management development/motivational seminars and workshops.

Trained new hires to perform cross-training exercises with experienced personnel. Created departmental training matrices, written tests and field evaluations. Utilized Microsoft Project to schedule employee training progression. Monitored and proctored written tests and field evaluations.

Certified Train The Trainer Material Handler Equipment Trainer. Trained and certified union employees on various material handling equipment.

Created and updated annual SOP and ISO documentation for Operations Department to include procedures, operating and training manuals. Insured compliance with QA, GMP, SOP, 5S and labor standards. Tracked and communicated monthly, quarterly and year-to-date training metrics. Responsible for conducting process safety management training for outside contractors working in PSM areas and maintaining a database to ensure contractual personnel are retrained every three (3) years to comply with PSM regulations.

Ability to use SAP and Windows Suite including but not limited to Access, Payroll, Word, Excel, Outlook and Powerpoint.

Strong relationship with experts in training field and other agencies such as DEDO (Delaware Economic Development Office) and DEMEP (Delaware Manufacturing Extension Partnership). Served as liaison between Croda Inc. and the State of Delaware Department of Labor Apprenticeship Program. Facilitated monthly meetings with Apprenticeship Committee. Responsible for monitoring weekly apprenticeship hours, payroll and database recordkeeping.

Conducted and reviewed job safety analysis of work areas and identify safety, health and environmental issues. Recommended improvements and standardization to practices and procedures to ensure safe and healthy work conditions for employees. Provide compliance advice to eliminate exposure to occupational health risks. Conducted monthly OSHA, Safety, Security, Health and Environmental training.

Assisted with investigations of occupational incidents, accidents, illnesses and near misses to determine unsafe conditions and key factors and learnings of each incident and recommend improvements to prevent recurrence. Work with existing systems for report writing and trend analysis.

Participated in external audits ensuring conformance with ISO 9001-2015, ISO 14001, OHSAS 18001 EFfCI (European Federation for Cosmetic Industry) EXIPACT, Responsible Care and Corporate SHE requirements.

EDUCATIONAL EXPERIENCE:

2015 Masters Business Administration, Delaware State University, Dover Delaware

1987 Bachelors of Arts, Marketing/Business Administration, Delaware State University, Dover, Delaware

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CERTIFICATIONS:

Train The Trainer Material Handling Equipment Certification

State of Delaware Emergency Medical Responder Certification

ISO 9001:2008 Standard Overview Certification

ISO 9001-2015 Standard Overview Certification

OSHA 30-Hour Certification For General Industry

Labor Relations Training Certification

Anti-Bribery Training Certification

Chemical-Terrorism Vulnerability Information Authorized User Certification

ServSafe Manager Certification

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