Office Assistant Administrative
Resume:
Jennifer White
***** ******* **, ***** ** *****/ C: 402-***-****/ Email: adn5an@r.postjobfree.com
Career Overview
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. With 20+ years of experience Flexible and hardworking with the drive to succeed. Dedicated and motivated to maintain high customer satisfaction and contribute to company success where I can maximize my people-oriented experience, communication, and problem solving abilities.
Core Strengths
Proofreading
Self-directed
Schedule management
Time management
Resourceful
Professional and mature
Dedicated team player
Self-starter
Strong interpersonal skills
Microsoft Office proficiency
AS/400
Reliable
Strong Organizational Skills
Active listening skills
courteous demeanor
Energetic work attitude
Invoice Processing
Filing
Scanning
Faxing
Data Entry 8560 key Strokes Per HR
Email experience
Type 36 WPM
Research skill
Office Setting
Invoice Processing
Microsoft Excel (some)
Microsoft Word
Package handler
Mailings
Customer Service
Work Experience
Office Assistant Paula Anderson and Associates, Omaha NE
August 2014 to November 8th 2019:
Job Title: Office Assistant
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and screened high volume of internal and external communications, including email and mail.
Scheduled appointments for staff to keep office operations smooth and efficient.
Routed agreements, contracts and invoices through the signature process.
Maintained business records by updating customer information.
Designed electronic file systems and maintained electronic and paper files.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
Managed the daily calendar.
Automated office operations, managing client correspondence, record tracking and data communications.
Dispersed incoming mail to correct recipients throughout the office.
Wrote reports and correspondence from dictation and handwritten notes.
Created and maintained paperwork for a client review.
Research Associate Info Group, Papillion NE
June 2006 to March 2014
Researched Customer Inquiries and provided resolution in a timely manner.
Verified existing database information added, deleted, and modified existing information in the database by making phone calls to businesses.
Investigated company websites.
Created and maintained internal production -driven environment.
Maintained inventory, equipment and materials in an organized fashion.
Outlined key research in documents, spreadsheets and reports.
Improved Web base AS 400 System by uncovering relevant and actionable information.
Used databases, physical records and digital resources to complete deep AS 400 System research.
Assisted in the monitoring and reporting on website traffic and performance.
Reviewed, analyzed, and recommended software solutions that would be an ideal fit for project specifications.
Customer Service Representative: EMS. Omaha Ne
August 2004 to June 2006
Cross-trained and provided back-up for other customer service representatives when needed.
Assisted customers with store and product complaints.
Consulted with customers with issues to determine best methods to resolve service issues in a professional and courteous manner.
Developed empathetic client relationships and earned reputation for exceeding sales goals.
Provided customer service for Variety of clients in inbound and outbound call center.
Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts.
Generated leads for new sales through telephone and email contact with customers.
Answered customers' questions and addressed problems and complaints in person and via phone.
Interacted with customers and retail buyers to expedite orders.
Created new processes and systems for increasing customer service satisfaction.
Investigated and resolved billing and service discrepancies.
Sought opportunities to up-sell and add-on additional merchandise.
Handled over 100 incoming calls and emails per day from customers.
Guaranteed positive customer experiences and resolved all customer complaints.
Communicated all merchandise needs or issues to appropriate supervisors.
Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Resolved escalated customer issues quickly to drive client retention.
Cashier Customer Service: Stan Olson Auto Center, Omaha NE
November 2004 to March 2005
Provided professional and courteous service at all times.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Analyzed customer interactions to identify needs, provide resources and promote excellent service.
Provided telephone reception for important and time-sensitive calls.
Assisted customers with store and product complaints.
Gathered, collated and maintained information for dissemination to staff service members.
Issued receipts for purchases and gifts.
Composed and routed correspondence in a timely and accurate manner.
Kept the showroom clean and maintained neat, orderly product displays.
Confirmed that appropriate changes were made to resolve customers' problems.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Computed accurate sales prices for purchase transactions.
Cross-trained and provided back-up for other customer service representatives when needed.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Guaranteed positive customer experiences and resolved all customer complaints.
Worked as team member, performing cashier duties, product assistance and cleaning.
Processed shipments and maintained organized stock shelves.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Logged all daily shipping and receiving orders.
Customer Service Representative: Diggers Hotline, Omaha Ne
January 2001 to November 2003
Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts.
Assisted customers by answering questions and solving problems.
Guaranteed positive customer experiences and resolved all customer complaints.
Replenished inventory with focus on addressing customer needs.
Consulted with customers with issues to determine best methods to resolve service issues in a professional and courteous manner.
Verify Customer Information
Located dig site on a generated map.
Work with local Utilities departments for emergency calls of someone digging and hitting a power line or a gas line.
Answer E-mails and phone calls from Contractors and home owners that will be digging and will need locate to find all underground wires or lines.
Data Entry
Map Reading
Obtained information to resolve customer inquiries.
Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Handled over 50 incoming calls and emails per day from customers
Education:
Papillion La vista High School GED 2001
Accomplishments:
Achieved recognition by management for friendly and responsive service.
Training successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Received my diploma.
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