Subodh (Sonny) Bhatnagar

Atlanta, GA

646-***-****

adn5al@r.postjobfree.com

SUMMARY

•Product Owner experienced in financial services specifically merchant services with US Bank/Elavon

•Well-versed and knowledgeable Product SME

•Excellent analytical, problem solving, communication, and interpersonal skills.

•Business Requirement Document (BRD), Functional Specification Documents (FSD), Gap Analysis, Functional, Integration, Regression and Acceptance Testing in Agile and Waterfall models

•Experience Implementing Software Development Life Cycle (SDLC) as it relates to QA in an enterprise environment.

•Hands on expertise in moving apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.

EXPERIENCE

US Bank, Elavon (contract) April 2020 to Feb 2021

Product Owner/ QA/ BA

Worked on a project for US Bank/Elavon Merchant Services Portal

Owned, designed, and developed the product

Acted as a product SME

Worked directly with the development team and stakeholders to answer questions related to acceptance criteria and ensure that the work performed meets customer expectations

Created E2E User Journey User Stories for Features and Enablers or Grooming and PO Review

Created Differentiators for Product Bundles

Created workstreams/sprints for Cloud Merge and Service Features and Enablers

Created mockups/wireframes and getting HTML design ready before Sprint start.

Understanding and fixing issues product issues and creating Business Process and implementing workflows

Involved in Design Sessions with Development and Architecture /UI/UX teams to Finalize the flows and Subflows in Salesforce CPQ

Actively involved with the agile frameworks & scaling models, including iteration planning, backlog refinement, daily stand ups, iteration reviews and system demos, iteration retrospectives, PI Planning, Demos, Inspect & Adapt Workshops, Scrum-of-Scrums, PO Sync and ART Sync

Responsible for driving process improvements in an agile development environment

Created and managed features that can be turned into technical development stories for the development team

Worked with developers and QA to refine user stories, features, and assist with rapid user feedback on a team using an outside-in development methodology

Identified and implemented best practices and improvements to the product development process

Worked within an Agile framework to deliver product in sprints or hybrid sprints, prioritizing development team’s work with Scrum

Responsible for presenting metrics and updates for each PI Readiness Review with Stake Holders.

Tracked capital spending by development teams, and works with the team to ensure the project is completed within scope, on budget and on time

Managed Software Development and Configuration Management Environment

Anthem Inc (contract) August 2019 to 2020

Senior Salesforce Product Owner/ Consultant

Collaborated with the IT Architects, Delivery Team, and Competency Center to ensure business processes are aligned with enterprise architecture and application standards

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards for HMO plans

Created mockups/wireframes and getting HTML design ready before Sprint start.

Understood and fixed issues in Salesforce Creating Business Process and implementing workflows in Salesforce, product backlog, sprint backlog, bugs, and their assignments in Agile and Agilecraft/Cadence

Presented and conducted functional requirement reviews walkthroughs with the designers, developers, and stakeholders. Identified Use Cases from Business Requirements and created UML diagrams like use case diagram and activity diagram using MS-Visio for various stakeholders

Handled daily Scrum Meetings with Offshore Development team in Grooming the User Stories

Worked on E2E Implementation of Pilot Project from PI Planning to Development for Salesforce CPQ project for Insurance Broker Portal Utilizing NLP/JSON/KAFKAA/APIGEE

Worked with Product Owner/Stake Holders/Architecture/UI/UX Development Team for Created User Stories for Technical and Functional for the following Modules and Features:

Diya IT Solutions (contract) October 2005 to April 2019

Clients: Dentaquest, Healthplex, Fidelis, Atlanta GA / NY

Product Owner /Business Analyst

Managed (Hands-on) day-to-day activities of 3/3 onshore and offshore Team for Mobile and Web Based Dental Healthcare Insurance Applications Medicare and Medicaid (HMO, DHMO, PPO) Claims, EDI, EOB, CRM (Provider Relations), Charting, Codes Upgrades, Gap Analysis, ETL (Informatica), EHR (Electronic Health Records) in Oracle Cloud Based Database

Interacted with Stakeholders and Business teams for requirements gathering.

Analyzed and estimated requirements, wrote functional/technical documents

Creating and testing scripts Salesforce Workflows, Approval Processes, Validation Rules and Sharing & Security rules for Care Coordinator Dashboard (Case Creation, My Patient Task, Statistics, EHR, Patient Encounters, Member Plans, Benefits Coverage, Patient Detail Prescriptions, Report Generation, Files and Content Reports and more)

Devised and developed new requirements without disturbing existing implementation Communicated with Salesforce for approvals using web services

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, CPQ and Dashboards for the architecture, functional specification, technical design documentation, implementation, and support of CPQ processes Supported Production / Sandbox environment. Configured products, feature set.

Performed data migration using Informatica on demand and data loading using Data Loader, Import Wizard

Validated Data security and Sharing rules in Salesforce. Tested Users, Profiles, Role hierarches and Permission sets as per user profile and Public group.

Validated Reports and tested dashboard bases on roles and role hierarchies. Performed data-driven testing by developing data-driven tests to validate the same test with multiple sets of test data.

JP MORGAN CHASE - New York, NY March 2003 to August 2005

Senior QA Analyst

•Created complex test case scenarios, test plans, test strategies, for Functional, performance, Unit Testing, Regression, ORT, Deployment Validation, Environment Management, SOX Compliance, QA and UAT.

•Involved in full life cycle testing, E2E, UAT, SIT, UNIT, Black &White box Testing, Database Testing, Automated Testing using multiple tools

•Performed UAT testing of the Credit Card application, communicated results to the Business and Leadership, and worked with the data admins and developers to ensure defect resolution based on ALM assigned dates.

•Reviewed requirements, created scenarios, test cases, uploaded into JIRA and ALM QC, managed requirement traceability to test cases, generated Requirement Traceability, and gained sign off from Steering Committee.

•Uploaded test cases into ALM, performed requirement traceability from the Requirements Module tothe Test Plan Module, and created the folder structure in all ALM Modules to allow for correct reporting to Leadership and all stakeholders.

•Was recognized for being the key driver in formulating testing scope and objectives, project charter, compiling all data, facilitating work plan development, coordinated day-to-day execution of the test work plans, and reported progress to all stakeholders.

•Organized and conducted JAD sessions with the Business, IT and UI stakeholders to brainstorm waysof testing.

•Worked in an Agile environment to define Performance, Unit Testing, Regression, ORT, Deployment Validation, Environment Management, SOX Compliance, QA and UAT testing Entry and Exit criteria as per VHA PMO and governance.

Accenture /Bell South - Atlanta, GA August 2001 to February 2003

Senior QA Engineer

•Involved in full life cycle testing, E2E, UAT, SIT, UNIT, Black &White box Testing, Database Testing, WinRunner and Load Runner, Automated Testing using multiple tools

•Performed Quality Assurance Testing of Siebel and custom applications.

•Attended work requirements and design walk-through meetings with Developers and Business Analyst to review requirements and design specifications.

•Developed test scripts based on work requirements and business functionalities.

•Performed User Acceptance, and Regression testing to support enhancement implementations prior to release.

•Identified, logged, and reported defects to QA Lead.

•Followed-up with programmers to ensure resolution of errors.

•Maintained and updated Issues Tracking Database.

•Utilized Mercury Test Director to log and track defect items

Ernst & Young - Atlanta, GA 2000 to 2001

QA Analyst

•Prepared automation test strategy for by identifying the current state and gathering the information on future state

•Involved in full life cycle testing, E2E, UAT, SIT, UNIT, Black &White box Testing, Database Testing,

WinRunner and Load Runner, Automated Testing using multiple tools

•Test strategy preparation for merging of two implementations into one implementation.

•Understanding of client's applications, processes, and infrastructure

•Coordinated test planning and execution across all business segments, manage overall test schedule and execution metrics, and communicate test plans and status to program owners and leadership.

•Identified issues with program architecture and deployment approach given and Identified test planning, operations, and conversion strategy.

•Facilitated business test resource planning, allocation, and resource management for impacted business functional areas and across segments, identify, estimate, and monitor testing costs • Establish and manage defect triage and resolution processes to ensure post deployment quality metrics are attained.

•Communicated test strategies, scope, schedule, status, and execution metrics to program leadership • Scripting, Executing, and Analyzing performance tests and solutions through business, functional and technical expertise

•Implemented all actions required to deploy an application performance test, including test environment configuration, test tool setup and configuration, and test data management Building, managing and foster a team-oriented environment

•Put together a plan for future testing, including areas for development, hardware/lab requirements, and staffing requirements, to obtain specific results.

Southern Company - Atlanta, GA 1999 to 2000

QA Engineer

•Actively involved in analyzing the business requirements within Change Requests, creating Test Suites, Test Plans and Test Cases with (parameters for multiple iterations) using Test Manager.

•Involved in full life cycle testing, E2E, UAT, SIT, UNIT, Black &White box Testing, Database Testing, Automated Testing using multiple tools

•Executed the test cases in Test Manager and create issue reports on TFS, for a follow-up with development team to get them fixed and re-validated.

•Was involved in executing the regression testing on new Builds.

•Participated in various meetings and discussed Enhancement and Modification request issues.

•Interacted with (Offshore)Team providing valid test cases through business requirements.

•Worked with Test Analyst to ensure the defects are tracked and documented and results communicated to developers and stakeholders.

AutoTrader.com - Atlanta, GA 1997 to 1999

QA Analyst

•Involved in full life cycle testing, E2E, UAT, SIT, UNIT, Black &White box Testing, Database Testing,

•Worked on a delivery team comprised of software engineers, user interface engineers and QA

•Updated team on story progress during daily stand ups

•Helped guide Software Engineers in Test (SETs) on test coverage for current stories and for regression

•Validated automation test coverage by conducting code reviews Wrote automated scripts in Java

•Worked closely with program team to investigate and troubleshoot when production issues were discovered Demonstrated new features and functionality as well as defect fixes to stakeholders in order to gain acceptance

•Developed test strategy and test cases which were used for automation coverage Executed manual and visual testing in multiple browsers

•Tracked story progress using VersionOne; created QA tasks, tracked, and closed tasks Updated Quality Center with information about features ready for release

•Monitored status of features being deployed during the production release Participated in all Release and Project Management Sprints

EDUCATION

MS in Computer Science

Johnson & Wales University - Providence, RI July 1998

BS in Computer Science

Osmania University - Hyderabad, Telangana

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