KELLY R. BRETAN

adn5a4@r.postjobfree.com

** ****** **** **** · Shelton, CT 06484 · 203-***-****

Professional Experience

CALIFORNIA CLOSETS, Norwalk, CT July 2018- March 2020

An innovator of custom closets and personalized organization since 1984.

Customer Liaison (7/18-present)

Manages showroom making sure customers are greeted and informed of all products available.

•Ensured showroom is fully stocked and design center is kept looking its best for our customers.

•Uses company resources to review product information with clients.

•Schedules appointments with our Designers to give in home free estimates for closet designs.

ORONOQUE VILLAGE, Stratford, CT October 2012-February 2013

A premier Connecticut active adult condominium community.

Acting Office Manager/Office Assistant(10/12-2/13)

Temporary acting office manager and was hired as an office assistant.

• Responded to and documented residents calls and inquiries.

• Prepared excel spreadsheets needed for tracking completion of targeted work goals.

• Updated resident and condominium data into Oronoque specific tracking system.

• Assisted in the distribution of work so that resident issues could be resolved efficiently and effectively.

• Performed various office duties as assigned by Director.

FIRST HEALTH CORPORATION, Jacksonville, FL November 1997- September 2005

First Health is a national managed care company serving the group health, workers' compensation and state public program markets.

Customer Relations Manager (11/97 to 9/05)

Management of Customer Service/ Correspondence operational unit.

•Oversight of daily operations to ensure production goals and quality service indicators are met. Oversight includes the management of the scheduling and forecasting of our daily phone volumes using the AVAYA system.

•Project Management of multiple company initiatives assigned by Regional Vice President. Projects range from development of internal policies and procedures to system implementations and client interface.

•Account liaison between FH and United Behavioral Health. Assisted in transitioning the mental health business to UBH.

•Development work in company pilot to determine optimal organizational structure and establish performance measurements.

•Direct accountability for the operational budget and staffing.

•Leadership responsibility including chairing an employee steering committee responsible for company workflow and development.

•Provide leadership to 30-40 employees including counseling and evaluation of performance.

•Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.

•Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.

EDUCATION:

SAGE GRADUATE SCHOOL, Russell Sage College, Troy, New York Master of Arts, Community Psychology, December 1995

NEW YORK UNIVERSITY, New York, New York

Graduate Studies, Coursework included Counseling and Statistics

September 1990- January 1991

STATE UNIVERSITY OF NEW YORK AT BUFFALO

Bachelor of Arts, Psychology, May 1990

Contact this candidate