HARITHA NAIDU

*: adn59s@r.postjobfree.com : +91-962*-***-***

: https://www.linkedin.com/in/adwaitjagtap/

PROFILE

ITIL Certified Senior System Engineer with over seven years of extensive experience in SharePoint, Teams, o365 suite, service desk, remote desktop, messaging and mobility services with a key focus on incident management, change management, SharePoint administration, service desk & data centre management, configuration & maintenance, troubleshooting, user security management, customer support, and IT operations management

Competent in planning, installing, configuring, optimizing, and maintaining the IT infrastructure to achieve high availability and performance

Dexterous in gathering, analyzing, documenting and reporting system requirements for end-to-end delivery of systems and maintenance of existing systems

Proven ability in end-to-end process management, designing IT solutions, assisting end-users & developing technical staff to achieve performance objectives

Sound cognizance of ITIL Framework, ServiceNow application, C and C++ power shell basic SAL

A strong motivator and team player with effective leadership, communication, decision making, problem-solving and interpersonal skills, together with a bottom-line corporate focus and a results-driven attitude

AREAS OF EXPERTISE

Installation

Configuration & Maintenance

Troubleshooting

User Security Management

Service Desk

Data Center Management

Change & Problem Management

Incident Management

SharePoint Administration

Quality Management

Performance Management

Customer Support

IT Operations Management

CAREER HISTORY

@ Tata Consultancy Services, India Aug 2015 - Till Date

Dec 2018 - Till Date Senior System Engineer

Aug 2016 - Nov 2018 System Engineer

Aug 2015 - Jul 2016 Graduate Trainee

OVERALL KEY DELIVERABLES

Implementing end-to-end change management deliverables like impact assessments, communication plans, and sustainment plans

Handling incidents/ updating the customers about the changes/ incidents/ outrages and collaborating with different teams and hosting Incident Bridge to rectify the incidents

Managing the service request from various customers via phone/ticketing tool for supervision and installing/ maintaining computer systems

Assisting project teams to integrate the change management and training activities also collaborating with internal teams to translate business requirements into software changes

Conducting change advisory board meetings, preparing/maintaining metrics and process documentation

Providing technical support, addressing customer issues and managing queries/calls & complaints of the same

KEY PROJECTS DELIVERED

Title #1: Kimberly Clark (KC) Role: Technical Support Client: Kimberly Clark (KC), US (Dallas) Duration: Jun 2007 - Till Date

Process : ITIL Methodology Environment: KC build up applications, service now, sensiple, office365

Key Deliverables:

Played a vital role as SharePoint Analyst and Platform Analyst

Utilized cloud process to maintain the user mailbox with O365 concept

Installed various process like mobile iron and Cisco workday fully KC based applications

Managed data center activities by maintaining the user's data through server end and handled entire server

Oversaw wide range of computer security process by creating/deleting of ID’s and assist with proxy/fire wall

SCHOLASTIC & ACCREDITATION

2018 Master of Business Administration

Anna University, India

2015 Bachelor of Computer Applications

Vellore Institute of Technology, India

Certifications

AWS Certified solution Architect

SharePoint Certification

Office 365 (o365) Certification

Azure Certification

ITIL Certification

KEY ACCOLADES

Attained Best Performer Award at TCS

Received multiple client appreciations and internal appreciations, reward points at TCS

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