customer service experience, CNA, student

Sheridian Wacker

*********.******@*****.*** / 336-***-**** / Raeford, North Carolina

Summary

Army wife that just returned to North Carolina after being stationed in Japan since 2019. Dedicated and hardworking, with a passion for helping others. Current student in Western Governors University's Bachelor of Science in Health Care Coordination program. I have Six years of experience in customer service and Two years of experience working in the medical field; including hands-on patient care, hospital patient registration, and making appointments for patients. Experience

Bartender

Pinehurst Country Club

05/2021 - Present

Welcomed all members in a warm, friendly manner

Called in beverage orders

Maintain inventory log and restock supplies as needed Prepare and serve alcoholic and non-alcoholic drinks consistent with recipe cards and requests Maintain a curteous demeanor, even in high-stress situations Bartender

NASHVILLE COUNTRY BAR AND GRILL • Okinawa

10/2019 - 11/2020

Served bar and restaurant guest drinks, including beer, wine, liquors, and mixed beverages. Utilized Strong level knowledge of cocktails, beer, and wines to provide drinks to guest in a time-efficient manner Maintained all sanitation procedures and food safety guidelines Created a welcoming environment for guests while providing a memorable experience Maintained all sanitation procedures and food safety guidelines Demonstrated ability to keep the bar organized, stocked and clean Monitored cash registers and collected payments for drinks and food Provided outstanding hospitality to customers to gain appreciation, satisfaction and return service CNA - Certified Nursing Assistant/Unit Secretary

JACOBS CREEK NURSING AND REHABILITATION • Madison, North Carolina 02/2018 - 07/2019

Coordinate all communications between patients and doctor offices Document patient behaviors and report abnormalities to supervisor Administer basic medications in accordance with doctor's treatment plan Assist with personal hygiene maintenance, including bathing and showering Manage client schedules and accompany them to appointments Call insurance companies to confirm patient coverage Check in patients visitors

Hostess

Bravo Cucina Italiana • Greensboro, North Carolina 10/2014 - 04/2018

Develop relationships with regular customers to promote top customer service standards Carefully managed reservation schedule and balanced seating capacity with available staff to ensure optimal customer experience

Escort customers to their tables, bringing menus, silverware and water Check in with servers before seating a new table in their section, reducing server complaints [what %] Answer phone and enter dinner reservations into system, answer questions about hours or menu and book private room for special events

Multi-tasked in a fast-paced environment, checking on tables regularly to address any customer needs Greeted customers and offered coat check services

Skills

Education

Bachelor's of Science in Health Care Coordination

Western Governors University

Languages

Computer Literacy Nursing Home Experience Phone Etiquette Customer Service

English

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