Dear Hiring Manager,

Throughout the journey of my career I had the privilege and opportunity to work in capacities that leaned heavily on my strengths, benefited others, and contributed to my own growth. Such capacities are those of a manager, business analyst, and product owner. Clients, supervisors, and team members will testify to the quality with which I deliver my services. The ardent passion which I have for knowledge acquisition - combined with a strong drive for achievement - makes me an excellent manager/analyst. My experience is backed with many years of international supervisory as well as business-focused roles. The human and social aspects of my job would strongly qualify me for senior management and/or supervisory roles where delivering world class quality products/services on time and on budget is where I shine.

I have come to perceive myself as a hybrid, or someone who is deeply interested in a wide spectrum of academic disciplines, and some of their accompanied work domains. The result of my pluralistic interests is a unique ability to interface, liaise, and/or operate in the worlds of clients, management, and technical staff. My full potential is realized when I assume a corporate capacity for “vision formation”, “direction provisioning”, and “providing transformational change”.

It would be a pleasure to interview with you and I look forward to hearing from you soon. Sincerely,

Rami ELKady

Personal Data

Nationality : Egyptian Date of birth: 9th of April 1979

Marital Status: Married Military Service: Exempted Education:

M.Sc. in Computer Science (Automatic Schematic Generation of Database Queries), College of Engineering and Applied Sciences, Stony Brook University, NY, USA (2009).

B.Sc. Computer Science (Systems Software Development) College of Engineering and Applied Sciences, Stony Brook University, NY, USA (2001).

Bachelor of Commerce - Political Science, Faculty of Commerce, Alexandria University (2006).

- RAMI MOHAMAD ELKADY • adn55b@r.postjobfree.com Virtual Interview

Even though my professional focus is on project management / business analysis, I am a voracious reader.

My intellectual interests range from U.S. politics and the philosophy of ethics to quantum mechanics and cell biology.

Such a hobby made me an excellent university instructor in my spare time. Below are excerpts from some of the classes I taught in Zewail University and the American University in Cairo.

The videos bear witness to effective communication & organizational skills. A skillset of value in both the project management & business analysis worlds. An excerpt from a Computer Science class I delivered in Zewail University: https://www.youtube.com/watch?v=ppA8A8pjR8M

An excerpt from a CRM technical session I delivered in the American University in Cairo:

https://youtu.be/mE2QmP4xpXA

An excerpt from a workshop I did on success and leadership: https://www.youtube.com/watch?v=ZdoW4hohkIc&feature=youtu.be

- RAMI MOHAMAD ELKADY • adn55b@r.postjobfree.com R A M I M O H A M M A D E L K A D Y

Cairo, Egypt

• Cell: +20-100-***-****

• Email: adn55b@r.postjobfree.com

JOB TITLES

Experience Profile

Banking, Financial Management, CRM, Work Force, Data Analytics, Cloud, Education, Project Management, Scrum & Agile, Business Analysis, Product Ownership. Senior Business Analyst / Product Owner (current) (since January 2017) Upland Software, Austin Texas, U.S.A., Cairo.

Gather requirements from clients (financials, work force, projects, and data analytics cloud- based product).

Create detailed user’s stories and tasks. Participate in design sessions. Define features acceptance criteria.

Head of integration department (MS Dynamics, GP, Salesforce, QuickBooks, Sage, Conur, etc.)

Lead the direction of product development – a mix of clients as well as research and development focus. Manage product release process.

Product functional knowledge go-to person. Contribute to organization knowledge platform.

Supervise regression testing pre-deployment (test cases).

Scrum master, project management, provide client demo for product. Senior Software Project Manager (2016 - 2017)

Informatique Egypt.

Supervised the delivery of multiple/simultaneous large-scale software projects.

Introduced fundamental changes to the SDLC on an organizational level. Project Manager / Business Analyst / Product Owner

- RAMI MOHAMAD ELKADY • adn55b@r.postjobfree.com Project Manager / Product Owner (2012 - 2016)

VeriPark Egypt / Europe. Cairo, Egypt.

Microsoft Dynamics CRM 365 On-Premise / Online. Mainly banking & insurance clients. As a Project Manager my duties included:

Managing the development and delivery of large scale software international / national projects. Modules included: Customer 360, Analytics & NBA, Sales, Case Managements, Retail, and Corporate:

- AirPlus International (Belgium). - National Bank of Zambia (Zanaco).

- National Bank of Kuwait (NBK). - National Bank of Kuwait (NBK).

Achieving high customer satisfaction via proper client & stakeholders management (setting

& managing expectations, managing client’s requirements, establishing and maintaining relationships [kick off & status meetings]).

Managing project scope and budget (resources management, priorities setting, risks identification & mitigation).

Submitting regular status reports to service delivery director as well as clients.

Supervising client’s UATs & modules sign offs, training, and collection processes.

Presenting Company products to potential customers and creating proposed projects plans for RFPs.

Supervising projects during the initial phase of support.

Enforcing and contributing to PMO best practices. As a Product Owner my duties included:

Planning and prioritizing product backlog (incorporating feature requests into product roadmap).

Defining product vision, road-map and growth opportunities.

Assessing value, developing cases, and prioritizing stories, epics and themes to ensure work is focused on elements of maximum value - and is aligned with product strategy.

Writing tasks acceptance / tests, providing iteration & sprint planning, and elaboration on user stories. Following progress of work and addressing production issues during sprints.

Ensuring the team always has an adequate amount of prepared tasks to work on. Refining our agile methodology based on results and client feedback.

Researching and analyzing the market (keeping track of industry trends), users, and the roadmap for the product - for enhancement purposes.

- RAMI MOHAMAD ELKADY • adn55b@r.postjobfree.com Software Project Manager / Business Analyst (2011 - 2012) Zewail University. 6

th

of October, Egypt.

Led a team of developers through the analysis, design, and implementation phases of various internal and external projects.

Worked as a business analyst / product owner for various technology pyramid projects. Business Analyst / Product Owner (2007 - 2011)

Cognizant Technology Solutions. New Jersey, U.S.A.

Utilized different models – BPM – to automate Wells Fargo loan origination division processes, retail & corporate account openings, board meetings, and trade finance operations.

Started and completed a gap analysis process of Bank of America to analyze the bank’s operational processes against TOGAF / BIAN standards – and then produced the gap.

Wrote user stories for HFC Capital One for a new loan origination system.

Was involved in U.S. Postal Service modernization project. An agile project, where I was responsible for:

- Interviewing stakeholders for eliciting requirements.

- Developing change request and incident documents.

- Giving business opinions about the industry best practices (consultancy).

Was in charge of product ownership of various accounts like AT&T, T-Mobile, and PepsiCo. Business Analyst / Project Manager (2003 - 2007)

Procentrix Financial Solutions. Manhattan, N.Y. City, USA.

Demonstrating Company’s solution (Genesis) to clients in both banking and insurance domains.

Gathering requirements from clients, by conducting requirements gathering sessions.

Analyzing requirements and building Requirement Traceability Matrix.

Writing SRS documents to present to clients for the sake of signing them off.

Participating in the business analysis activities for on-going CRM implementation projects.

Supervising the implementation & delivery of large scale financial software projects – some of our clients included: Atlantic Bank of New York, Green Point Bank, and Metropolitan Commercial Bank.

- RAMI MOHAMAD ELKADY • adn55b@r.postjobfree.com Business Internal Process Analyst (2001 - 2003)

Citibank N.Y, U.S.A / Egypt.

Responsible for launching a new system for the bank's branches in U.S. and Egypt - including Teller and Customer Service modules, which acted as interfaces for core banking system (phoenix).

The project included the following tasks:

- Getting training from the IT Company (Procentrix) responsible for the project implementation.

- Developing test cases for the system modules.

- Making sure that the system matches the branches' business needs through the developed business cases.

- Informing the IT Company in charge, with the system bugs, and following up fixing them.

- Training the branch employees on the new system.

- Making sure that the system outcomes (such as the statement of balance) are matching with those produced by the branch.

- Providing on job support to employees during the launch of the new system in the branches.

- Preparing a manual for the branch operations.

- Doing Reconciliation for bank accounts whenever needed.

Helped in launching a new e-banking system.

Participated in a project of creating a new GL chart of accounts for the bank by testing the mapping between the old and the newly created GLs.

Participated in testing of a new loan system formula that helped collecting more interest from loan customers, and fixing the first payment date of car loans to be the 2nd of each month and the personal loans to be the 5th of each month.

Implemented branches' interface system (ETHIX Branches) and core banking system (ETHIX core) project.

Implemented an upgrade project for e-banking system where transactions were activated to include both online transactions and offline requests.

- RAMI MOHAMAD ELKADY • adn55b@r.postjobfree.com Certificates

Certificates

Oracle Certified Professional Developer / Administrator.

Project Management Professional PMP (Technical and Vocational Training Corporation). Selected Software Development Projects (Management / Analysis): AirPlus International [Subsidiary of Lufthansa], Neu-Isenburg, Belgium. (2018) Implementation and training of multiple modules of Microsoft Dynamics CRM solution. Zambia National Bank [Zanaco Bank], Zambia. (2018) Implementation, integration with core systems, and training of multiple modules of Microsoft Dynamics CRM solution.

National Bank of Kuwait [NBK], Cairo, Egypt. (2018) Implementation & upgrade of different modules of Microsoft Dynamics CRM solution. Misr for Life Insurance, Cairo, Egypt. (2017)

Implementation & Integration of multiple modules Microsoft Dynamics CRM solution. VeriPark Egypt & Europe. (2017)

Production as well as delivery of CRM video training (link provided in first page). Coldwell Banker Real Estate LCC, New Jersey, USA. (2014) Property management solution and integrations with franchise branches. CVS Health, Virginia, USA. (2013)

Java based solution for nationwide inventory management and integration. LaGuardia community college, Long Island, NY, USA. (2013) Implementation of LaGuardia Oracle HRMS system.

Metropolitan Commercial Bank, Manhattan, NY, USA. (2011) Implementation & Integration of insurance management CRM solution modules. Green Point Bank, Brooklyn, NY, USA. (2007)

Migrating core banking system from legacy to BFB banking solution. Atlantic Bank of New York, Manhattan, NY, USA. (2007) Implementation & Integration of Loan Origination and Management Systems.

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