MONICA LEDUFF EPPS

Baton Rouge, LA *****

adn53n@r.postjobfree.com 863-***-****

SUMMARY OF QUALIFICATIONS

Substantial experience in completing a variety of administrative and support duties, often of a confidential nature, including researching information and data, maintaining department records and filing system, and developing and producing reports.

Extensive experience in screening phone calls and where possible, immediately dealing with issues/requests on behalf of the Executive as authorized.

Outstanding record in maintaining a professional and friendly demeanor under pressure to all internal and external customers both in-person and on the phone.

Capable of managing calendars for Senior Executives effectively scheduling and re-scheduling key appointments and meetings applying expertise in prioritization and time management.

Skills: Legal Administration, Client Relationships, Telephone, Research, Computer, Verbal Communication, and Client Confidentiality. Soft skills: critical thinker, team player, organized, problem solver, work well with others, mentor, trainer, integrity, and a positive attitude.

PROFESSIONAL EXPERIENCE

IMTT, Geismer, LA (Temp Position-Contract) 02/2017– Present Customer Service Rep

Provide prompt and courteous service to CRS customers.

Logistics: scheduling all inbound and outbound shipments.

Ensures that trucks are properly positioned on scales for accurate weights.

Inspect loads and query drivers as required. Enter load information and customer/truck information into computer and operate computerized truck scale to determine weight of load.

Instruct the drivers to the appropriate tipping area (e.g. MRF tipping floor).

Redirect loads based upon load contents; specifically, do not accept loads containing hazardous or unauthorized waste, or other materials not in compliance with regulations for tipping at the facility. Operate computer to process proper charges to be assigned for each load, and generate bills and COA’s.

Perform and assist in clerical and other duties as directed.

Maintain all required records and reports accurately and timely.

Aramark, Baton Rouge, LA 05/2016– 08/2016

Administrative Assistant Part-time

Monitored compliance with federal and state requirements related to Aramark and general HR regulations and assisted with developing corrective action in areas that are not in compliance.

Troubleshooting issues and answering questions to assist clients and team members in timely manner.

Prepared payroll and personnel reports for various levels of management.

Handled and/or assisted with personnel issues such as employee discipline, attendance, growth, morale, etc.

Audited employee personnel files and HR reporting to ensure all necessary documentation is included and that all required forms are being used properly.

Developed and maintained employee on boarding and training programs and materials, and processed terminated employees.

Participated in or facilities team meetings, training, and coaching sessions.

Processed bi-weekly payroll for salaried and hourly employees ensuring while ensuring the accuracy of data entry.

Provided accounts receivable/payable.

Criterion, Port Allen, LA (Temp Position-6 Months Contract) 11/2015 – 4/2016 Receptionist

Assist plant manager in daily company operations, while assisting with meetings, events, scheduling, travel arrangements, etc.

Provides support to plant managers in typing/revision of complex reports, correspondence, spreadsheets, etc.

Answer phones, greet clients, and communicate with vendors; establish conference calls, assist clients, and plant management staff

Complete special projects by clarifying project objectives, setting timetables and schedules, conducting research, organizing information, and completing project within timelines established.

Perform general office duties associated with office equipment and supplies as well as mail distribution.

Lofton Staffing Services, Baton Rouge, LA (Temp Position) 4/2015 –11/2015 Receptionist/HR Assistant (Trinity ESE, Erwinville, LA)

Provide assistants with employment verification and process terminated employees

Requested background checks, random drug test,

Answer phones & greet visitors/vendors.

Prepared payroll for 6 plants.

Conducted new hire orientation, and assist with open enrollment.

Maintained employee information by entering and updating any status-change data

Schedules examinations by coordinating appointments / background check.

Hardaway & Associates P.A., Lakeland, Florida 11/2011 -12/2014

Case Coordinator

Provided legal assistance to attorney for all of the firm's criminal, probate and family law cases.

Responsible for all accounting for the criminal, probate and family law cases.

Prepared balance reports.

Maintained excellent client relation skills. Responsible for completing all new client intakes as well as communicating with clients in a timely manner either in person or via telephone and email.

Corresponded with judges and the circuit and county courts system staff, clients, and other attorneys.

Coordinated court dates and completed all time-sensitive filings via the Florida Courts E-filing portal.

Drafted and prepared legal documents.

Prepared attorney's letters and pleadings, requested discovery, and maintained, updated, and closed client files.

Prepared spreadsheets and monthly reports on all cases.

Proven ability to independently complete multiple tasks to move cases forward while enjoying to work within a team environment.

Minimal amount of PI/Auto Accident (requesting medical records, pleadings, requesting accident report, etc.)

Flowers Foods, Inc., Thomasville, Georgia 12/1999 – 6/2011

Legal Administrator III, 1999-2011

Reported directly to Vice President, Corporate Compliance/Assistant General Counsel as well as supported 2 in-house corporate counsels.

Managed all clerical tasks for legal office, coordinated travel arrangements, and processed all invoices from multiple outsourced law firms doing business on behalf of organization.

Provided first line of communication/assistance to outsourced law firms. Answered questions, processed requests, and furnished information as needed.

Provided paralegal support, legal research, and document filings with multiple Secretary of State (setting up new entities, name changes, dissolutions) on behalf of legal counsel.

Maintained records management for department. Recorded all corporate filings, EEOC complaints and resolutions, pending lawsuits, and Corporate Minute Books.

Ensured the delivery of garnishments/notices/tax liens to each entity in corporation. Created reporting system to confirm information was delivered and received in a timely manner.

Received Flowers' Annual Spirit Award. Recognized by the company's President for exemplifying the corporate spirit and character in both the work environment and community.

Supported Vice President of Purchasing. Immediately dealt with issues and requests on behalf of the Executive.

Participated on team charged with changing company's accounts receivable system from a decentralized system to a centralized system.

Responsible for preparing daily balances for New Orleans plant location.

EDUCATION

Thomas University, Thomasville, Georgia, 2006

Associates of Science, Paralegal Diploma. GPA: 3.87/4.0

References Available Upon Request

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