CAREER OBJECTVE

Creative and innovative professional with sincere thoughts to lead

the operation. Interested to be a part of this Management to gain a good experience.

PROFESSIONAL EXPERIENCE

SINCE AUG ‘16,2018

W GOA

Talent Coach B& F

Have experienced in various outlets of B&F departments such as In room dining, All Day Dining restaurant & Fine dining restaurant (Spice Traders) as well, Also have served as personalized butler for various VIPs and Has been Event Sales Coordinator at W Goa attending Guest Calls, Giving information about the hotel, Sending proposals, Planning and Executing Show around the property with the Guest, Planning and further Execution of Events.

Assist in creating a warm and welcoming environment for our guests.

Ensure that guests are seated and provided with menus promptly.

Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times.

Familiarize self with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have.

Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and

accurately

Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times.

NAWAZ

SHERIFF

Talent CoachB& F

PERSONAL PROFILE

Date of Birth : 12/01/1998

Gender : Male

Nationality : Indian

Languages

Known : English,

Urdu, Tamil and Hindi.

NO. 36 P. V. Iyer Street,

Broadway,

Chennai-600001.

e-mail ID:

adn50p@r.postjobfree.com

Mobile: +91-994*-***-***

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Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.

Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required.

Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to

management.

Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures.

Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner

requirements as necessary.

Assist in the set up and preparation, and provide service duties for functions as required.

Support the kitchen staff as and when required and in accordance with hygiene and safety regulations.

Ensure that all front of house and guest areas are well maintained at all times.

Any other duties as directed by the Restaurant & Bar Manager or other member of the management team.

Screening, interviewing, hiring, and training restaurant staff.

Managing restaurant staff's work schedules.

Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and

sanitation are maintained.

Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.

Checking in on dining customers to enquire about food quality and service.

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Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.

Monitoring the restaurant’s cash flow and settling outstanding bills.

Reviewing customer surveys to develop and implement ways to improve customer service.

Resolving customer complaints in a professional manner. ACADEMIC QUALIFICATION

1. HSC with 76% March’2015

2. Graduated B. Sc HMCT (NCHMCT Affiliated) May2018 IGNOU (First Class)

SRM Institute of Hotel Management, Katangulathur.

ADDITIONAL QUALIFICATION

Opera (Hotel Management Software),

Basic Level Typewriting.

Operating Micros (Symphony Oracle)

ACHIEVEMENTS

Have been a part of IFR 2016 in Visakhapatnam serving Indian Navy associating with TAJ Group of Hotels.

Did IET (Industrial Exposure Training) in Atmosphere Kanifushi Maldives

For 4 months from Jan-01 to Apr26.

POSITIVES ABOUT SELF

Guest Interaction and Satisfaction

Has good profile in MEDALLIA

Personalized Service

Flexibility to work with team

HOBBIES

Travelling, Cooking, Reading, Surfing & Listening Music.

Contact this candidate