Industrial Training Engineering Supervisor

Wilfred Nicholas Onyancha

P.O Box 297**-*****, GPO, Nairobi

Email: **********@*****.***

Mobile No: +254-***-***-***

SUMMARY STATEMENT

An open team player, with excellent communication and technical report writing skills

, dedicated, hardworking, trustworthy, good initiator with skills and experience in transport, workshop management, administration and leadership. Holder of Bachelor’s Degree, Diploma and Certificates in Automotive Engineering and a proficiency certificate in computer applications with 11 years industrial work experience in motor vehicle industry

CAREEER OBJECTIVE

To obtain a position in automotive engineering and technology, in a challenging and dynamic

environment that utilizes team-work effort for researching, learning and development to achieve

the organizations’ goals and objectives

PROFESSIONAL EXPERIENCE

2017-Current Date: Kenya Bus Service Management Ltd

Service Advisor

Job summary / purpose:

Manage and lead the team in allocation of workload and managing daily operations in the workshop. Provide

leadership and supervision for staff to meet company targets. Client communication and coordination. Responsible

for planning, leading, organizing, and supervising general workforce, controlling the quality of repairs,

implementation of health and safety standards, and performance of staff appraisal. Ensure fleet, equipment and

machinery in the field are promptly maintained as per the schedule, repaired and serviced in accordance with

manufacturers’ specifications. Ensure all workshop and yard tasking operations are undertaken in a safe, efficient,

cost effective and professional manner.

Duties and Responsibilities:

Responsible for customer service, reliability and dependability by providing all fields with the technical assistance that they require from the department

Ensure that service and productivity are maintained in accordance with work schedules

Oversee engineering (workshop, stores/parts shop and fuel bay) operations.

Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.

Regularly report progress on each job and quickly communicate delays or concerns.

Plan and organize Preventive Maintenance System

Identify client’s needs and explain service requirements involving technical descriptions.

Supervise and follow up on actual progress of each individual repair job

Receive and review feedback from customers and follow up to ensure customer satisfaction.

Responsible for workshop and yard health and safety compliance.

Research, advice, forecast and order spare parts for stocking

Management of day to day troubleshooting decisions and actions.

Provide on-the-job training as well as coaching and mentoring to mechanics and apprentices.

Manage the maintenance of workshop facilities and fixed equipment.

Manage and coordinate the safety and compliance guidelines.

Ensure requisite supplies are ordered for each job.

Prepare quotations to customers and provide oversight by checking job estimates.

Investigate customer complaints and concerns arising from repairs and maintenance carried out and give appropriate solutions.

Develop and implement systems to record, file and store information.

Train and mentor staff to perform as expected level

Liaise with sales and marketing department, operations department and finance department and human resources department as required.

Increase revenue through labor and spare parts sales.

Ensure that job cards are closed on time and clients are accurately and promptly invoiced.

Receive, review and report on the KPIs of the department.

Responsible for the pre-preparation activities of the governmental and technical inspection.

Support and full comply with company and departmental policies and procedures

Offer advisory services to management on the company strategies and goal

2014 –2016: Ashok Leyland

Technical Sales Executive

Key Responsibilities:

Performing inspections to ensure total work quality, performance and standards as per the technical specification of the fleet

Conducting client field visits, assessment of their needs and advising as necessary

Identifying, negotiating and closing each particular client’s transport needs

Coordinating with other personnel to implement sales and maintain services programs

Monitoring repairs, maintenance and service of the clients

Establishing and retaining new clients for auto services and products

Making presentations on the company products and services

Advising and training clients and drivers on technical requirements of the fleet

Maintaining records to meet all requirements in vehicles performance

Monitoring budgets by ensuring allocations are accurate and funds are maximized

Participating in meetings, workshops and seminars and other marketing activities

Conducting assessments on required training, seminars and preparation of proposals

Ensuring that fleet performance meets established expectations and standards

Procurement and monitoring of fuel, oil, shop supplies, parts, consumables

Recommending policies, procedures, actions and directions to meet set goals

Attending to emergencies including breakdowns and addressing safety concerns

Scheduling services, repairs and maintenance programs and procedures

Assessing and recommending occupational, safety and healthy, standards

Responding to inquiries from a variety of internal and external parties

2011 – 2015: Abood Bus Service Ltd

Workshop Supervisor

Key responsibilities:

Established for the purposes of supervising workshop services and transport activities; overseeing assigned personnel; providing information to others; and scheduling work assignments within established time frames and standards.

Essential Functions

Advising on service requirements and quality as per established procedures

Coordinate with other workers to implement and maintain service programs.

Direct operations and activities of the department

Maintain personnel, fleet and machinery records and other information

Monitor workshop budget ensuring that allocations are maximized

Participate in meetings, workshops and seminars

Perform administrative functions and enhancing productivity

Prepare a variety of reports for the purpose of documenting information

Assist in procurement of fuel, oil/lube, shop supplies, parts, etc.

Recommend policies, procedures and/or actions to provide directions

Attend to emergencies including breakdowns and address such concerns.

Respond to inquiries from a variety of internal and external partners

Schedule repairs and maintenance to ensure all vehicles availability.

Arrange for substitutes and stand-by staff to cover operational needs

Assess incidents, complaints or accidents and recommend resolutions

2010 : Kenya Bus Service Management Ltd

Engineering Supervisor

Key responsibilities:

Manage workshop department and its staff.

Analyze daily revenue from engineering department

Coordinates with the external stakeholders

Supervise and ensure that the repairs are completed in time.

Handle all customer complaints

Evaluate and monitor staff performance and set targets

Administer and manage company policies

Allocate work to all the staff through the team leaders

Control quality of work being done at the workshop.

Provide technical assistance and train the junior staff

Engineering budget development and implementation

Writing and analyzing workshop reports

2008 - 2009 : Auto Engineering Ltd

Workshop Technician

Key responsibilities:

Receive and diagnose vehicle defects and carry out repairs

Prepare work estimates

Raise requisitions of spare parts

Control company tools and ensure their safety

Open job cards and ensure they are invoiced

Charge all spare parts used to repair the vehicle

Record all work done on vehicles

2006: DT Dobie & Co. (K) Ltd

Service Technician

Key responsibilities:

Fault diagnostics and repair works

Performing and ensuring delivery of quality service

Carrying out daily scheduled Service and maintenance tasks

PROFESSIONAL COURSES/SEMINARS

22nd – 23rd July / 2010: Yatzak associates ltd

Certificate course in management and supervisory skills development 21st – 22nd January / 2011: Yatzak associates ltd

Certificate course in strategic management

6th – 9th November / 2012: Abood Bus ltd

Certificate course in occupational safety and health in work place

RELEVANT SKILLS

Computer Skills: Kings Bridge computer college - Nairobi

Successfully completed a Certificate course in computer applications:

Windows; 95, 98, 2000, XP, MS Office, PowerPoint etc

Languages: Excellent both written and spoken English and Swahili

Management Skills: Team management, Event organization, Training and facilitation,

Project management and Evaluation

PROFESSIONAL QUALIFICATIONS

2004 - 2008: Egerton University

Bachelor of Industrial Technology

(Automotive and Prime Movers Engineering)

2000 - 2003 : Nairobi Technical Training Institute

Diploma in Motor Vehicle Engineering

1999 – 2000: Nairobi Industrial Training Institute

Certificate in Motor Vehicle Mechanics and Motor Vehicle Electricals

EDUATION BACKGROUND

1994 – 1997: Secondary Education: St. Augustine’s Otamba Secondary School: C (Plain)

1985 – 1993: Primary Education: Kebabe D.E.B Primary School: B (Plain)

INTERESTS AND HOBBIES

Reading, Writing, Christian fellowship, traveling, listening music, playing games,

Volunteer services and participating in community development projects

PERSONAL ATTRIBUTES

i. Leadership, management and organizational ability

ii. Good initiator and open team player

iii. Good customer service and interpersonal skills

iv. Proficiency in computers

v. Excellent communication and writing skills

COMPETENCIES

Ability in relationship building and coordination

Negotiation skills

Communication and interpersonal skills

Problem solving skills

Market intelligence and feedback provision

Analytical skills

REFEREES

Mrs. Josephine Maangi, Advocate,

Maangi and associates,

P.O. Box 29722, 00100 Nairobi.

Tel: +254-***-***-***

Email: ***************@*****.***

Mr. Meshack Manyisa, manager,

Demonte Ltd,

PO Box 147. 01000, Thika. +254-*********

Tel: +254-***-***-***

Email:********@*******.***

Mr. Jesai Misiani,

Business man,

P.O Box 350**-*****, Nairobi

Tel: +254-***-***-***

Email: ********@*****.***

Contact this candidate