Joyce Jones
**** ******** **** ************,** **306
808-***-**** (cell), *************@*****.***
Objective
Dependable Medical Assistant seeking a position where I can utilize my passion for helping people with my customer service experience to provide exceptional health care
Education
Medical Assistant Diploma, Kaplan Career Institute, Nashville, TN
Data Entry Diploma, Phillip Jr. College, Memphis, TN
Nurses Assistant Certification, Forrest Memorial Tech, Forrest City, AR
Certifications / Awards
• First Aid and CPR Certified – American Heart Association
• HIPAA Trained
• OSHA Trained
• Excellent Attendance Awards
Work Experience
HomeInstead Senior Care Fayetteville NC 28306
12/21/2018 Until current
Assist patient with they healthcare:
• sit with patient
• Give Medication
• Lite house cleaning
Supervisor,8/2016 To: 09/28/2018 Aafes,Fort Irwin,CA 92310
• Customer Service
• Inventory
• Supervising others
• Receiving and inputting inventory
• Various reports(opening and closing)
• Cash,check, and credit card handling for customers
Customer Service Advocate Teleperformance, Killeen, TX
• Answering inbound calls
• Assisting with healthcare Insurance
• Scheduling doctor appointments
• Customer Service
Cashier/Supervisor, 09/13-10/15 Aafes, Fort Hood, TX
• Customer Service
• Inventory
• Supervising others
• Receiving and inputting inventory
• Various reports(opening and closing)
• Cash,check, and credit card handling for customers
Caregiver/Medical Assistant, 11/10 - Present Public Partnership, Inc., Nashville, TN
• Administer medications through central tube and/or G-tube
• Provide wound care, knowledgeable of wound-vac, pelvic tube,
• Measure vital signs, perform glucose counts
• Lift and provide basic skin care
Medical Assistant Extern, 02/10 - 03/10 Meharry Family Medical OB/GYN, Nashville, TN
• Measured patients vitals, charted chief complaint
• Performed phlebotomy and finger sticks
• Gave patients injections, performed nose swabs and throat swaps
• Assisted with minor office procedures, pap smears, and colpo’s, assisted with infant examsf.f15
• Prepared exam rooms and treatment areas, set up sterile trays for pap smears
• Faxed prescriptions to pharmacy, delivered incoming medications to requesting doctor
• Trained on Autoclave and centrifuge
Cashier/Customer Service Rep, 01/09 - Present Exxon on the Run, Nashville, TN
• Stock merchandise
• Check customers out at cash register
• Assist customers with merchandise
Cashier/Food Server, 07/08 - 12/08 Popeye’s AFB, McChord AFB, WA
• Provided customer service
• Took and delivered food orders
Childcare Provider, 12/07 - 07/08 Loving Hand Childcare, Spanaway, WA
• Prepared food for up to 10 children
• Organized daily routines and activities for the children
Customer Solution Representative, 09/06 - 02/07 Convergys Corp, Clarksville, TN
• Answered telephones
• Troubleshot phone problems
• Educated customers about phones
• Processed payments
Sales Associate, 12/00 - 03/04 Dillard’s, Memphis, TN
• Prepared end-shift reports
• Educated customers about clothing line, provided customer service
• Performed audits and store inventory
• Rang customers out at register
• Answered telephones