Insurance Specialist Medical Billing
Resume:
Julia Rogers
Customer Accounts Manager, Sales Manager, Customer Service Represenative, Insurance Specialist, Office Coordinator
Baldwin, GA 30511
**********@*****.*** Responsible for total store operations and hitting weekly and monthly sales and revenue goals. Inventory control, ordering new merchandise and ensuring inventory levels fall within company standards. Store cleanliness and pricing of all merchandise in accordance with company guidelines. Create schedules for all associates to ensure that customer service is at the highest level. Scheduling all deliveries and returns of merchandise and restoring all merchandise to the original condition for resale. Review p & l monthly for opportunities to increase profitability.
Authorized to work in the US for any employer
Work Experience
General Manager
Aaron's Lease To Own - Cleveland, GA
September 2020 - Present
Responsible for total store operations and hitting weekly and monthly sales and revenue goals. Inventory control, ordering new merchandise and ensuring inventory levels fall within company standards. Store cleanliness and pricing of all merchandise in accordance with company guidelines. Create schedules for all associates to ensure that customer service is at the highest level. Scheduling all deliveries and returns of merchandise and restoring all merchandise to the original condition for resale. Review p & l monthly for opportunities to increase profitability. General Manager
Aaron's Lease To Own - Cornelia, GA
November 2019 - September 2020
Responsible for total store operations and hitting weekly and monthly sales and revenue goals. Inventory control, ordering new merchandise and ensuring inventory levels fall within company standards. Store cleanliness and pricing of all merchandise in accordance with company guidelines. Create schedules for all associates to ensure that customer service is at the highest level. Scheduling all deliveries and returns of merchandise and restoring all merchandise to the original condition for resale. Review p & l monthly for opportunities to increase profitability. Customer Accounts Manager
Aaron's Lease To Own - Cornelia, GA
October 2018 to November 2019
4th Quarter
Exceeded goals of: Percent Collected
Projected Revenue
Projected Charge
Off
Top 5 in Accounts
Customer Account Manager:
Maintain customer accounts, renewal dates, work with customers to reach ownership of products, field visiting, account calls, set and check goals daily.
Customer Service Representative
Aarons - Cornelia, GA
July 2015 to Present
As a csr my duties include but are not limited to sales, daily filing, daily deposit, pricing inventory, accounts payable/receivable, marketing, sales calls, and customer service. During my time at CSR position I became the Top CSR. Sales Manager
Aarons Lease to Own - Cornelia, GA
January 2017 to October 2018
Manage technicians/driver's, csr, staging showroom floor, store growth, marketing, reconciliation of deposit, accounts receivable, scheduling service needs of customers, 2cd up to do inventory when GM is out. Oversee QA of products. Sales, schedule renewal appointment, pricing of all products. First 3 Quarters
Exceeded in EZ Pay goal,
Gap 2.0,
Club,
Net Revenue,
Adjusted Profit %
Top 5 in Sales/ Sales Manager
Kitchen Aide, Food Preparation
Mickey Piggs Barbeque - Alto, GA
May 2013 to April 2015
Part time position
Supervised food preparation and kitchen personal. Resolved customer complaints regarding food or service. Trained workers in food preparation, safety and sanitation procedures. Inspected supplies, equipment, work areas. Ensured quick, efficient service. Upheld company image and quality customer experience. Ensured that federal regulations regarding cleanliness and food preparation were met. Upheld company standards for food quality and service. Consulted with other managers as appropriate. Created procedures to prevent losses.Certified in Serve Safe with state of Georgia.
Medical Office Coordinator
Professional Therapy Services, LLC - Demorest, GA
April 2001 to October 2012
Oversee the administrative personnel in
Scheduling of appointments. Compiled and recorded medical charts, correspondence. Directed calls to appropriate staff. Greeted visitors. Completed insurance and other claim forms. Registered patients. Served as a liaison between doctors and patients. Operated spreadsheets, Microsoft software. Prepared reports, medical records. Interviewed patients to verify documents, create intake and insurance forms. Updated professional affiliations. Knowledge sets include: patient charts, CPT codes for diagnosis and treatments, Calls to Physicians, ICD9, insurance billing, medical billing,
medical terminology, scheduling appointments.
My director and myself started this clinic from the ground up and became the 2cd largest clinic in the 8 clinics that we're with Professional Therapy.
Front Office Medical Assistant
Habersham Medical Center - Demorest, GA
January 1994 to April 2001
30535
Supervised office staff. Explained work procedures and company policies to staff. Ensured policies and procedures were followed. Scheduled staff. Directed billing and office support duties. Identified and resolved system problems. Monitored and ordered office supplies. Prepared inventory control reports. Maintained excellent communication within department Maintained office records. Provided status updates of office activities to senior management. Prepared monthly A/R reports, Modality Reports, made sure we were following OSHA Guidelines. Skills
Billing, Patient Files & RX, Communication Skills, CPT Coding, Executive Management, Forms, Imaging, Insurance, Inventory Management, Medical Billing, Medical Terminology, Microsoft, Microsoft Office, Policy Analysis, Quality, Quick, Safety, Spreadsheets, Telephone Skills.
Education
High school or equivalent
Skills
Key Holder,, sales, training, marketing, retail sales, Management, powerpoint
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