Objective:

Seeking a position in a team-based environment, where I can utilize my experience in the laboratory and hospital setting, and customer service skills.

Geisinger Medical Center, Danville, PA

Laboratory Assistant:

Receive specimens from in-house locations and prepare for testing

oIncludes separating plasma and serum from blood cells, pour off urine specimens in appropriate preservative containers and separate fluid specimens for various departments

Receive specimens from outpatient locations, separate and take to appropriate testing areas

Restock supplies at the work station

Communicate with the team and pass along appropriate information to incoming shift

Upon end of shift, review logs for missing and pending tests, locate specimens and take to the technologist in testing area

Ensure all tests requested are properly received and taken to the testing department

Work directly with other lab assistants, help them finish their projects if they are nearing the end of their shift

Answer phones from inpatient locations and assist nurses and doctors with pending tests or add-on test requests

Unload courier shipments from outpatient locations, separate types of specimen and deliver to the appropriate receiving department

Use Sunquest and Epic hospital software programs for day-to-day tasks

Evangelical Hospital, Lewisburg, PA September 2007 to 2018

Lab Assistant:

Perform various routine laboratory functions in a precise and accurate fashion to assist the laboratory professional staff and to facilitate production.

Assist with monitoring the pending and overdue lists, which includes, searching, locating, following up and filing appropriate documentation (e.g. Test Not Performed (TNP), Missing Specimen (MSP), Quality not Sufficient (QNS), and tracking notes).

Responds promptly to needs/concerns of patients, visitors, and staff - and follows through.

Promote positive customer service and work atmosphere.

Complete schedules for laboratory assistants with assigned job functions.

Order laboratory supplies and make sure we do not run out, before getting a new shipment, and make sure supplies are properly stored.

Review and transfer test from doctor’s orders to lab requisition.

Strictly adhere to federal HIPPA laws and requirement.

Handle specimen/blood components safely. Identify suitability and acceptability, initiating recollection process as appropriate.

Recognize discrepancy on patient orders/blood invoices. Resolve and report problems and solutions as appropriate. Work with Client Services to verify physician’s orders when the test requests are unclear.

Perform and maintain computer logs, quality control, disinfection procedures, and departmental assigned duties.

Manage phone inquiries and provides information regarding specimen collection, transport, and patient results as appropriate.

Navigate and accesses multiple computer applications (Patcom, TdSnergy, TD Webb, Allscripts, Imed, Email, Rasi, Halfpenny, Beacon, Touchworks).

Assist in the training and orientation of new employees.

Participate in educational activities to maintain current knowledge in the field.

FAMILY PRACTICE CENTER March 2006 to July 2009

Medical Assistant:

Prepare patients for their visit by documenting vital signs and verify the patient and their medications and allergies.

Constantly balancing several tasks at one.

Comfortable and efficient with in person and phone communication.

Able to maintain universal safely and health precautions when cleaning patient rooms and going between different patients.

Compassionate, professional, and empathetic when handling patient complaints and concerns while remaining focused on providing a positive patient experience.

Familiar with medical terminology, take nurse notes on EMR, perform basic laboratory duties and preventative maintenance.

Maintain exam rooms between patients, stock exam room supplies, and equipment.

Community Health Center of Snohomish County August 1995 to December 2005

Lead Receptionist:

Make receptionist schedules.

Polite and courteous when answering phones; schedule and cancel appointments for the patients, and verify insurance and patient referrals.

Order patient laboratory tests.

Inventory supplies and reorder them when necessary.

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