Gloria Martinez

**** **** ** ******, ******** ***10

720-***-****

adn496@r.postjobfree.com

PROFESSIONAL SUMMARY

Management professional with over 6 years of experience in leading and developing a staff of up to 40, while ensuring that multiple projects are completed timely and safe.

Career highlights include receiving recognition for HCAAPS improvements and continual goals met

Background focuses on Environmental Service quality and HCAAPS

RELEVANT SKILLS

Excellent team leader while making decisions to benefit the staff and organization

Strong and clear communicator when training staff on new policies and procedures to ensure a smooth transition

Detail oriented with the ability to multi-task.

Computer specific all Microsoft programs through school and experience.

Experience with CARES, AIDET, HCAAPS, Press Gainey, safety and gold check audits as well as JCAHO.

EDUCATION 2016

Emily Griffith Technical School Denver, CO

GED

PROFESSIONAL EXPERIENCE October 2016- Present

Manager of Environmental Services Lakewood, CO

Sodexo at Lutheran Hospital

Manage a staff of 40 employees in the areas of floor care and housekeeping

Conduct scheduling with time management and insert payroll when needed

Trained managers on site and in other facilities on the regulatory procedures of management and the Environmental procedures

Ensure timely and detailed completion of projects and duties within a 1,000,000sq/ft. facility as well as 10 smaller Medical Pavilions on a 100acre campus.

Implemented new systems and procedures for HCAAPS to ensure patient satisfaction through cleanliness of the environment

Pull Press Gainey reports quarterly with graphs and Yearly reports in order to monitor trends and implement plans

Oversee all HCAAPS patient care units within the facility

Ensure all associates use AIDET through 3 touch task sheets and by following census and meeting with patients daily

Conduct weekly Safety huddles and weekly HCAAPS meetings

Round monthly with all unit Managers

Member of the monthly safety committee

Lead for Environmental Services February 2012–October 2016

Denver Health Medical Denver, CO

Lead dispatcher for 3rd shift; responsible for 21 FTEs w/in a 477 bed facility.

Responsibilities include QA, Backlight and tracking for operational consistency, ensuring proper staffing, and oversight of PM floor care program

Assisted in onboarding salaried managers for our 3rd shift department

Assigning tasks, ensuring timely and detailed completion by rounding for outcomes

Experience in both Epic and Tele-tracking bed management software

Assisted with HCAAPS in all patient care areas with action plans while creating reports and monitoring trends

Lead Dispatch Hospice Tech 2010–2013

Denver Hospice Homecare Denver, CO

Lead position for multiple hospice patients throughout Denver metro area

Coordinated and dispatched teams to take care of patients

Cared for patients that could no longer take care of themselves by feeding, bathing, and cleaning for them.

Participated in planning and executing proper care for the patients homes

VOLUNTEER WORK

Received multiple awards for volunteer work at Ashley Elementary

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