Debbie Chioma Anajemba

*** **** ****** ** *** *E* Calgary

780-***-**** E-mail: adn486@r.postjobfree.com

PROFILE

Creative, patient, team player, an energetic and fast learner, resourceful and organized. Highly motivated and enthusiastic. Recognize and manage sensitive interpersonal situations. Able to work independently, determination and consideration for others, effective communication and effective time management skills, superior interpersonal, great listening skills and ability to understand customer’s needs, to take right decision and demonstrate judgement and excellent customer service skills. Ability to work under pressure, minimal supervision and pay attention to details.

EDUCATION

Keyano College, FortMcmurray, Alberta Graduate 2015

Human Resources Management

Seneca College, Toronto, Ontario 2014

Green Business Management

Babcock University, Ogun State, Nigeria 2011

Bachelor of Banking and Finance

Major: Banks performance in Nigeria

New Horizon, Lagos, Nigeria 2011

Customer Relationship Management Certificate

St. John Ambulance, Calgary, Alberta 2018

Standard First Aid-Level C CPR/AED

PROFESSIONAL EXPERIENCE

Big Brothers and Big Sisters of Calgary, Volunteer 2018

Administrative Assistant

Acting as an ambassador by welcoming people to our organization, screen phone calls, providing administrative support and directing client traffic throughout the day.

Resolve customer requests and inquiries

Provide general administrative and clerical support including mailing, scanning and copying to management

Open sort and distribute incoming correspondence

Maintain office supplies for department

Schedule and coordinate meetings and appointment

Fido Wireless World Solutions 2017

Customer Representative

Services existing account, obtain orders, establish new account

Make presentations on the products and services to ensure customers satisfaction

Able to take inventories and receive orders

Assist customers in making payments

Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly and annual territory analyses/reports

Resolves customer complaints by investigating problems, developing solutions, preparing reports making recommendations to management

Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks

Provides historical records by maintaining records on area and customer sales

Contributes to team effort by accomplishing related results as needed

Scan items and collect payments and maintain clean and tidy checkout areas

Heritage and Praise Holdings 2015

Office Clerk

Assist in managing accurate billing, petty cash and other transactions

Answer telephones and relay messages to appropriate recipients

Check orders and write bills to customers

Help in organization of office activities

Create and maintain meaningful liaison with vendors and suppliers

Perform data entry

Seneca College, Toronto, Ontario

STUDENT REPRESENTATIVE, Volunteer 2014

Assisted Seneca Staffs in arranging and collaborating with activities for international students’ office, such as multicultural shows, sports games, and other trips

Receive and forward telephone enquiries and provide general information to students

Greet visitors warmly and make sure they are comfortable

Maintained relationships with staffs and students

Organized the design of different documents needed for promotion of these events and activities

Helped in managing payments/refund from international students, issue receipts, refund, change of ticket, and pleasantly deal with students to ensure maximum satisfaction

Coached/trained new students

VOLUNTEER 2014

Live Green, Toronto, Ontario

MARKETER

Increased public awareness on local environmental issues and challenges

National Youth Service Corps Lagos, Nigeria 2013

Primary and Secondary Education

INSTRUCTOR

Demonstrated effectiveness with the full range of student abilities in their classrooms regardless of the academic diversity of the students

Create a learning environment that encourages student involvement and participation

Document students’ attendance and academic progress by giving and grading assignments, projects, quizzes and /or examinations that lead to final grade

Prepares Class sessions and assignments to help students grasp course content and how it integrates with overall student learning outcomes for the course

Maintains posted office hours and when possible participates in chapel and other school related

Decan Concepts Limited Lagos, Nigeria

CUSTOMER SERVICE 2012

Delivered outstanding services and build long-term loyalty

Helped customers identify services/products that best suited their needs

Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders

Access electronic and paper cataloging systems to look up product information and availability.

Maintained solid customer relationships by handling questions and concerns with speed and professionalism

COMPUTER SKILLS 2011

Microsoft Office (Word, Excel), CompTIA Project+

Contact this candidate