KAVITA CH

Certified Salesforce Administrator (Cred ID – 18615251)

Certified Salesforce Platform Developer (Cred ID – 20470516)

adn472@r.postjobfree.com

469-***-****

PROFILE SUMMARY:

•Certified Salesforce Admin & Certified Platform developer with good knowledge in implementing, customizing and maintaining Salesforce solutions.

•Expertise in SFDC Development using Lightning Application, Good knowledge in designing of custom objects, custom fields, custom page layouts, workflows, dependent pick lists, and role-based page layouts, work flow alerts, validation rules, approval processes, custom reports, custom tabs, report folders, record types, formula fields and email generation.

•Ability to write Apex Classes, Apex Triggers, developing Visual Force pages using standard, custom and extension controllers.

•Familiar in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.

•Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy

•Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.

•Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills

•Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades

•Experienced with Salesforce Service Cloud and Experience with Agile Development methodology.

•Understand Sandbox architecture and Salesforce application release management.

•Good understanding of Project life cycle and Development methodologies.

•Used eclipse as IDE.

•Good understanding of agile tools (JIRA, bit bucket ).

Location:

Frisco, TX

Certification’s

Certified Salesforce Administrator

Certified Salesforce Platform Developer 1

Areas Of Experties

Administration

Development

Education

Master of Science (M.sc), 2002- 2004 from Chaudhary Charan Singh University.

TECHNICAL SKILLS:

CRM Tools: Salesforce.com

Salesforce Technologies: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages,

Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

Salesforce APT Tools: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

Languages: C, C++, Java, PL/SQL, Apex, Ajax, C#

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008,

Macintosh, Linux, Unix

Web Technologies: Web Services, XML, HTML, XHTML, CSS Dreamweaver, Java Script, PHP,

Servlet, Bootstrap, jQuery, OOD

Version Control Tools: CVS, Clear Case, Subversion, VSS

Web services: SOAP, Cast Iron, WSDL, XML, JSON, REST

Databases: MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access

Professional Experience:

The Guyana Economic Development Trust, NY, USA May 2018 – Current

Senior Salesforce Developer / Admin

The Guyana Economic Development Trust, an independent philanthropic organization, incubates and supports projects that develop the workforce and boost the private sector of Guyana.

Responsibilities:

Interacted with various business team members to gather the requirements and documented the requirements.

Performed the role of Salesforce Developer in the Organization.

Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.

Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface

Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.

Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.

Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.

Familiar with Salesforce latest product launches including Wave Analytic.

Developed wave dashboards using Salesforce platform as the backend.

Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.

Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.

Worked on salesforce standard objects (accounts, contacts, leads, opportunities).

Created Custom objects, formula fields and design validation rules page layouts, workflow rules.

Maintenance of CRM functionality implementing SFDC.

Creating SFDC reports (functional and technical documents).

Create profiles, roles and configure permissions according to organizational hierarchy requirement.

Developed applications using Agile methodology.

Created Workflows for automated lead routing and lead escalation.

Developed Apex classes and Triggers and linked them to manage the workflows.

Experience in configuring price quote(CPQ) with Apptus.

Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.

Used more than 55% of Apex for development.

Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.

Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects

Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.

Integrated applications with salesforce.com using SOAP web services API.

Used Informatica Power Exchange for integrating the SFDC with legacy system.

Implemented communities and built external pages.

Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.

Used ANT tool to migrate from Dev to QA

Deployed Change Sets from Sandbox to production.

Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.

Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.

Developed Visual Force pages which rendered based on salesforce1 app.

Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.

Designed salesforce service cloud console to enhance productivity with dashboard like interface.

Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure)

Responsible for writing SOQL and SOSL queries.

Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation

Environment: Salesforce.com IDE, Service Cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers,CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Marketing Cloud.

Capital One, Richmond, VA Jun 2016 - April 2018

Senior Salesforce Developer / Admin

Capital One Financial Corporation, incorporated is a diversified banking company focused primarily on consumer and commercial lending and deposit origination. Its principal business segments are Local Banking and National Lending. Local Banking includes consumer, small business and commercial deposits, and lending conducted within its branch network. The National Lending segment consists of three sub-segments: the U.S. Card sub-segment, which consists of domestic consumer credit and debit card activities; the Auto Finance sub-segment, which includes automobile and other motor vehicle financing activities, and the Global Financial Services sub-segment consisting of international lending activities, small business lending, installment loans, home loans, healthcare financing and other diversified activities.

Responsibilities:

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.

Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.

Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.

Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Developing BDD test scripts in cucumber using selenium Web Driver (Using page object model) and integration tests.

Used field level security along with page layouts in Lightning to manage access to certain fields.

Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

Familiar with Cucumber and BDD test automation frameworks.

Used refined global search in Lightning by developing Apex classes and Controllers.

Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST, Agile/Scrum.

Opensource Technologies, India Feb 2014 – April 2016

Salesforce Developer / Admin

Responsibility:

Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Developed APEX triggers, classes, Visual Force pages.

Used agile methodology to achieve high performance.

Guided colleagues how to overcome the complex scenarios when they are experiencing some critical issues like duplicating of records, bug fixes in coding etc.

Developing Test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing.

Documented test cases, test results, test procedure and reported to client and also coordinated with development team for Bug fixing.

Performed fields mapping of Salesforce and Legacy CRM systems.

Involved in systemintegration using Call Outs, Triggers and outbound messaging.

Performed data migration into Salesforce application using apex data loader through CSVfiles.

Created custom controllers implementing complex code for retrieval from Salesforce to VISUALFORCE pages.

Developed Apex class and triggers to format phone/fax/zip code in account object.

Extensively used REST APIs for integrationbetween Salesforce and on premise systems.

Developed and maintained SFDC analytical reports and dashboards for management review.

Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)

Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).

Involved in Configuring Campaign Management, Lead Conversion and Case Management Process.

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Created Price books and also migrated the active Products from these Price books.

Created Workflows and Approval processes and developed validation rules.

Imported accounts and contacts data through Import Wizard.

Involved in UNIT testing and Integrationtesting.

Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.

Customized tabs for different business user’s groups and business centers.

Created the workflows for automated lead routing, lead escalation, alerts and action items.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Created the workflows and Reports.

Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.

Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader.

Created and updated users, reports and dashboards to track pipeline/stages for management visibility.

Managed ongoing support request and administrative needs of users

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Conga Composer, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls

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