Summary:

An experienced Scrum Master Project Manager with over 15 years of using Agile, Scrum and Waterfall methodologies in the areas of business management, application implementations, hardware management and financial services.

Effectively communicate with consultants, technicians, internal and external clients. Effortlessly work with senior management, sponsors, and stakeholders. Consistently exceeding the expectations of the client as well as proficiently handling multiple projects. Adapt in accessing unique client systems environments and producing effective solutions.

Implemented change management and disaster recovery systems/business continuity plans as well as written technical documentation applying quality control management adhering to the principles of ITIL.

Certifications:

Certified Scrum Master

Lean Six Sigma Green Belt

ITIL

Skills:

Crystal Reports

MS CRM

MS OneNote

SharePoint

Google Products

Crystal Reports

SQL Query Analyzer

SQL Enterprise Manager

Java

HTML

PowerBuilder

Plan Plus (similar to Jira)

Data Center Migration

Change Management

MS Office Products

MS Visio

WAN

MS Project

LAN

Disaster Recovery

Business Analysis

SDLC

PLDC

Agile

2nd Level Help Desk

Education:

Bachelor of Arts in Computer Science, Minor in Business, North Central College, Naperville, IL 1996

Associate of Arts in Business, Miami Dade Community College, Miami, FL 1987

Experience:

United Airlines /NexZenTek, Inc. Chicago, IL August 2018 – April 2020

US-Project Manager/Scrum Master

Coordination of all aspects of a project with high complexity, priority and risk working with department management to clearly define project scope and deliverables.

Develop detailed estimates for projects.

Create project plans based upon requirements and deliverables.

Escalate problems as necessary to ensure awareness and determine its resolution.

Help motivate and mentor team members to ensure projects are delivered on-time and within budget.

Act as a liaison between the project team and the business stakeholders

Prepare and present progress reports to management team.

Conducted daily scrum meetings with team.

Use TFS to maintain Epics, Features, User Stories, and tasks. Use Plan Plus to manage Projects.

Freedom Services Financial Group, LLC., (Remote), Lake Geneva, WI August 2018 – July 2019

Master Servicer/Accounting Manager (Part-time Contractor (Clients: System Capital (HAVI, Martin Brower, Golden State Foods, and Keystone Foods) and Hallmark)

Manage the accounting and financial functions for clients (includes journal entries, general ledger reconciliation and producing P&L statements).

Managed client portfolios with assets from $100 million to $750 million.

Worked with capital markets to place commercial paper, term notes and asset back securities.

Created reports for bank groups and rating agencies to validate compliance according to Bank Agreement Contract.

Convert loan transaction data from the various client banks for importing into the financial system.

Maintain data conversions, change management and disaster recovery systems.

Artech Information Solutions, Inc., Morristown, NJ September 2017 – February 2018

US-Project Manager-2 - Application Recovery Plan (Client: United Airlines) (Contracted to HPE/DXC Chicago, IL)

Lead Application Teams of United Airlines to enhance and/or write their application recovery plans for recovery from the Charlotte data center to the Tulsa data center in case of business interruption at the Charlotte center.

Disaster Recovery subject matter experts (SME) validated application recovery plans by defining scope, network components, network diagram, infrastructure servers/hardware peripherals (over 800), application/database (over 3500) recovery tasks, application/database recovery validation and ensuring the appropriate United Airline personnel recovery groups were listed with emergency contact information.

Responsible for maintaining and granting the appropriate users VPN access to the Tulsa data center during the testing bubble which was recorded on the change management issue log.

Lead tabletop Application Recovery Plans with United Airlines App owners to simulate that the mechanics of their recovery plan worked from one datacenter to another.

Coordinating the activities of technology resources with key business units.

Perform post-mortem lessons learned and coordinate the remediation of issues found during testing.

Created and maintained an Access database on each application attaching the applicable assets to its application.

Maintained the application schedule using MS Project.

Prime Software, Inc., Lisle, IL February 2016 – September 2017

Project Manager (Clients: Nicor, McDonald’s, Hyatt Hotels) validate

Conduct software design reviews to ensure technical accuracy and compliance to mitigate risks and cost following the Kanban system.

Develop testing scenarios and checklists for enhancements to the client’s proprietary software (UAT).

Lead TEST teams handled multiple projects concurrently and represented QA efforts to Project Leads on scheduled release plans according to the findings and subtle relationship in data using MS Project.

Document defects, bugs, and enhancements according to established change management standards

Validate converted data by developing reports in Crystal Reports to compare to client’s original data. Used Excel for table (field) mapping to import into SQL database.

Improve the documentation for testing practices to standardize best practices saving time and money using ITIL methodology.

Utilized MS Visio for infrastructure diagrams, database relationships, application processes and organizational charts.

Support developers with the design of SQL databases and coding in PowerBuilder

Facilitate business requirements with new clients to support application migrations for the development team.

Freedom Services Financial Group, LLC., Lake Geneva, WI August 2015 – November 2015

Project Manager (Client: Hallmark)

Integrated a new client into existing the Financial System using the agile/scrum methodology.

Conceptualized the development of the application for the client’s business objectives and incorporating them into the current Financial System using PowerBuilder and MS SQL.

Well versed in Banking, Finance, and various levels of Business Application Knowledge. This includes derivatives on variable rate loans, high level reports for upper management, dealing with rating agencies and Bank Groups.

Managed the work processes and workflow mapping using data capture feature in MS Visio for SQL mapping.

Analyzed business, user and technical requirements for proposed system providing solutions according to agile/scrum methodology.

Established a quality assurance system to integrated solutions into Financial system to mitigate risks.

Projects were completed on-time, on-budget and acclaimed “go-live” implementations for the client’s users after the acceptance from stakeholders testing.

Common Sense Solutions, LLC., Lombard, IL December 2014 – July 2015

Project Manager (Clients: Age Options, Girl Scouts of America, County Tax Law Firm, All-Tech Decorating)

Migrated 2 clients from Windows XP to Windows 7

Implemented MS Outlook to Outlook 365 in the cloud (275 users)

Administered change control procedures for proprietary software written for legal client.

Extracted and converted data from homogeneous or heterogeneous data sources for importing using Excel and imported using SQL.

Assisted in the implementation of ComputerEase and PSA for new clients using agile/scrum methodology.

Maintained a detailed project schedule, milestones based on client’s business objectives using ConnectWise.

Freedom Services Financial Group, LLC., Elgin, IL March 2006 – December 2014

Project Manager (Clients: DuPont/Bunge, Prodizar, and System Capital)

Used the agile/scrum methodology to handle application developments of various financial concepts.

Managed and scheduled 5 hardware consultants to handle the implementation of the infrastructure using Waterfall based of a Visio Diagram.

Responsible for converting client’s data to accommodate requirements for the Financial System.

Spearheaded and scheduled 4 software consultants for software development using PowerBuilder for the proprietary Financial System.

Managed 4 technicians including 2 software consultants in developing the company website and its brochure.

Managed a technically diverse staff of 5 responsible for providing first and second level help desk support in a consistent, timely and courteous manner.

All application projects were maintained using MS Project and Excel.

Handled sophisticated asset-backed credit financing through commercial paper for clients financial borrowing needs.

Negotiated with Capital Markets on tenor and rate for commercial paper.

Conducted daily statistical reporting, accruals, reconciliations, and accounting operations for clients.

Executed a testing applet to satisfy rating agencies that clients had enough assets to back up their loans.

Planned, migrated, and manage the move of the company’s infrastructure from Downers Grove to Elgin

System Capital Corporation, Downers Grove, IL October 2001 – March 2006 Project Manager (Client: McDonald’s, OSI, East Balt Bakery, HAVI, Martin Brower, Golden State Foods, and Keystone Foods)

Project manager for the Financial System project, using Excel to scope out application elements and flowcharts.

Handled various financial concepts for McDonald’s and 7 large suppliers which included land leases and loans for franchises and company owned stores.

Spearheaded and scheduled 5 software consultants for developing the Financial System.

Developed a comprehensive disaster recovery and change management plan based on ITIL principles which was tested annually.

Handled sophisticated asset-backed credit financing for System Capital to ensure compliance with rating agencies.

Established derivatives for McDonald Franchisees who secured variable rate loans.

Negotiated with Capital Markets on tenor and rate for commercial paper.

Managed a staff of 4 accountants to handle general ledger processing for Parent and Subsidiaries.

Finalized the general ledger reconciling and financial statements for five American and two foreign entities.

Prepared and filed state/local income taxes and annual reports for 45 states and their applicable jurisdictions.

Planned, migrated, and manage the move of the company’s infrastructure from Chicago to Downers Grove

OAG WorldWide, Oak Brook, IL May 1999 – October 2001

Manager, Global Service Center & Computer Operations (Client: End User)

Managed a 24x7 U.S. service center and computer operations with a staff of twenty-five that provided support for all IT-related inquires covering the full span of technologies for 750 employees located in offices in England, the US and Asia

Identified, developed, and implemented a change management system as well as the point of contact for all change requests according to the ITIL methodology.

Developed a comprehensive disaster recovery system for the US and England which was tested bi-annually.

Managed SLA’s, benchmarked results and reported the outcome to upper management on a quarterly basis.

Quality improvements to the Remedy System was incorporated based on results for benchmarks in the US and England.

McDonald’s Corporation, Oak Brook, IL January 1990 – February 1999

Operations Manager (Client: End User)

Lead the project to develop a Claim's Management and Risk Management System.

The Claim’s System encompassed workman compensation, general liability and property claims.

Assisting in the development of the Claims Management System included working with the various states for health code requirements.

Worked with various banks to handle printing of claim checks inhouse.

Responsible for user help desk.

Handled claim transactions tapes from various insurance companies to maintain claim data for the Risk Management System.

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