Jyoti .

Date of birth: * Mar **** Nationality: Indian Gender Female +91-750*******

(+65) 84056353 adn42r@r.postjobfree.com

https://www.linkedin.com/in/jyoti-vin-3225231a9/ Whatsapp Messenger: +65-840*****-**, Victoria Enclave, 141001, Ludhiana, India

About me: Hotel housekeeping employee looking to leverage 3 + years of experience in the available managerial role in your hotel. Management and training skills, deep familiarity with all cleaning materials and tools, bilingual ability and a strong work ethic.continually aim to maintain professionalism and a positive attitude to all guests. DEC 2016 – MAR 2019 – Ludhiana, India

GUEST SERVICE ASSOCIATE – HYATT REGENCY

Assist guests with all inquiries, both hotel and non- hotel related. Provide brief introductory tours to guest.

Prepare for new guests arrival's with complete room cleaning, restocking and complimentary supplies. Train and mentor new housekeeping staff to ensure maximum performance and efficiency. Receives housekeeping and maintenance request or work orders and contacts proper departmental personal. Performs daily auditing procedures to ensure that all guest and owner charges are properly balance with the property revenue and expenses transactions.

Provide customer service to guests with various needs and inquires. Performs housekeeping duties including vacuuming, cleaning, dusting and polishing (mirrors, fixtures, cash wraps, displays, carpeting, or other surfaces).

Assist with checking owners and guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay.

Answering guest questions and resolve guest issues. 2020 – CURRENT – Ludhiana, India

HOUSE KEEPING – RADISSON BLU HOTEL

Maintained and updated list to 40 above vacant rooms hat required housekeeping attention before the arrival of their next occupants.

Responding at all times in a friendly, helpful manner to guests and other colleagues. Clean and stock rooms according to established quality standards duties include replacing used towels and linen, making beds, vacuuming room carpet, washing floors, and restocking guestroom and bathroom items. Inspect Vacant rooms for missing items, malfunctioning equipment, damage and report problems to management.

Report and follow up on any maintenance defects or other issue. Receiving of new linen for rooms as well as all outlets of the hotel. Snagging of rooms as well as public area with the help of engineering team. Ensuring that cleaning duties are carried out in accordance with a cleaning schedule. Receiving of OS&E and FF&E items from vendors.

Reporting of all the maintenance same time when receiving the handover of room from contractors. Get rooms ready for the sleep test.

WORK EXPERIENCE

Achievements

Awarded as associate of the year in Radisson Blu hotel. Elected as a department Trainer to train new colleagues. Awarded by the room division manager for getting recognized in "trip advisor". Recognition from management for continuous cooperation and support within the department and many more guest positive feedback's.

Strong ability to handle work and staff pressures in a fast-paced environment. Additional

Team player with excellent interpersonal and customer service. Strong written and verbal communications.

Certified Executive housekeeper.

Excellent interpersonal and customer services.

Functions well in high stress atmosphere.

Ability to lead, guide and motivate people at all levels. Problem solving.

Time management.

2012 – 2016 – Ludhiana, India

BACHELOR OF COMPUTER SCIENCE – Lovely professional university 2019 – 2020 – Singapore, Singapore

DIPLOMA OF HOSPITALITY& TOURISM MANAGEMENT – TMC Academy https://www.tmc.edu.sg/

Microsoft Office Microsoft Word Microsoft Excel Microsoft Powerpoint Social Media Outlook Mother tongue(s): HINDI

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ENGLISH B2 B2 B1 B1 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user COMMUNICATION AND INTERPERSONAL SKILLS

EDUCATION AND TRAINING

DIGITAL SKILLS

LANGUAGE SKILLS

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