Kingfisher Customer Service

BABALWA MATSHIKIZA

About me

076-***-**** I am a goal oriented individual who is more focusing

on bringing change in the organization as means of

adn40f@r.postjobfree.com achieving set objectives. My intention is to get a

suitable job opportunity with the aim of using my skills

7 Kingfisher Rhodesfield, to become a valuable asset within your company.

Kempton Park 1916

PERSONAL INFORMATION

Identity Number : 830-***-**** 084

Date of Birth : 22 March 1983

Gender : Female

Nationality : South African

Race : African

Language(s) : IsiXhosa, English & IsiZulu

Criminal record : None

Driver’s License : Code B

Availability : Immediately

EDUCATIONAL BACKGROUND

Nompumelelo High School : Grade 12 (2002)

Subjects Passed : Copy Attached

TERTIARY QUALIFICATION

Institution Qualification/Course Year Obtained

Walter Sisulu University of Technology Tourism Management 2007

SHORT COURSES

Institution Qualification/Course Year Obtained

Mbashe Local Municipality Attraction Audit 2005

South African Airways Airside Induction Training 2006

South African Airways Gui Training 2008

South African Airways Australian passport / Visa 2008

South African Airways Computer Literacy 2009

South African Airways Dangerous goods course 2010

South African Airways Cm Training 2010

SKILLS AND COMPETENCIES

• Effective communication (Written & Verbal)

• Teamwork & Collaboration

• Critical thinking & Problem-solving

• Enthusiastic & Willing to learn

• High work ethic

• Honesty & Reliability

• Ability to adapt to change

• Effective time management

• Honesty & Reliability

• Microsoft office

WORKING EXPERIENCE

Customer Service Agent at South African Airways “East London Airport” for 10 years

from 2010 until 2020

Job Description

• Responsible for rendering a variety of passenger handling duties on the ground efficiently and

effectively

• Ensuring that the passengers experience customer service that is ultimately contributing the

enhancement of image of the organization

• Conducting effective and efficient meet and greet, check in and boarding procedure in a

manner that enhances customer experience at the airport

• Meeting and assisting passengers arriving at airport

• Ensuring that passengers have the correct documentation for travel

• Assisting unaccompanied minors, elders and disabled passengers

• Conducting effective queue management

• Handling ad hoc customer queries in effectively

• Ensuring that passengers are informed about delays honestly, timeously and empathetically to

help alleviate anxiety and stress levels normally associated with such delays and are kept

updated of any changes subsequently

• Maintaining constant visibility to handle ongoing customer concerns and queries

• Resolve any problems that arise in lounges

• Ensuring customer expectations are met and exceeded

• Ensure professional and consistent one stop service

• Coordination of the provision of services such as cleaning, hosting food and beverages to

ensure excellent customer experience

• Manage switchboard operations professionally

• Procurement of stock from service providers

• Effective and efficient management of stock to ensure proper stock rotation and reduction of

waste

REFERENCES

Reference : South African Airways

Contact Person : Mr Mandulo M (Manager)

Contact Number : 083-***-****

Reference : South African Airways

Contact Person : Mr Moonfort A (Team Leader)

Contact Number : 071-***-****

Reference : South African Airways

Contact Person : Mr Polota R (Supervisor)

Contact Number : 083-***-****

DECLARATION

I Babalwa Matshikiza hereby declare that all the provided information and facts stated are

true, correct and complete to the best of my knowledge and belief.

Contact this candidate