Intake Specialist Administrative Assistant

Name: Joanne M. Parr

Phone: 810-***-****

Address: **** **** **

Lexington, MI 48450

E-mail: **************@*****.***

Skills:

•Able to type 85 WPM with 100 % accuracy

•Telephone etiquette

•Able to troubleshoot/problem solve computer issues

•Verify Insurance Benefits

•Registration/Scheduling intake appointments

•Generating reports for month end statistics

•Customer Service

Software Known:

•Microsoft Office 365 (Word, Excel, Powerpoint)

•CareCloud (Electronic Health Record system for medical records)

•OASIS/Region 10 Mix (Community Mental Health computer systems)

•Google Workspace and Google Voice

•Adobe Reader/Acrobat

•VTiger (CRM software)

Education:

•Associates Degree in Applied Arts and Science (General Business) from St. Clair County Community College. Graduated 2011

•High School Diploma from Port Huron High School. Graduated 1993

Experience:

•2012-Present: Employed with Professional Counseling Center

Duties include:

Front office staff: general clerical duties (Phone, checking in patients, collecting copayments, faxing and typing) Customer Service.

Administrative Assistant: Coordinate meetings, take minutes and type them into a format for distribution. Type and send letters. Scheduling of appointments. Organize and keep files. Compile data to produce monthly reports for statistics.

Intake Specialist: Acquire client demographic and insurance information in a professional and caring manner. Verify insurance benefits and schedule initial intake appointment with suitable clinician. Determine, through different contracts, including Department of Health and Human Services, Community Mental Health and Employee Assistance Programs benefits and contract compliance. Input all information into CareCloud computer system for clinician to review once client arrives. Scan any intake paperwork into the system to comply with electronic health records. Verify any new insurance a client may receive in the course of treatment.

IT Systems Assistant: (Current position) Help users with computer related problems. Problem solve and come up with solutions to malfunctioning software/hardware. Helped to implement CareCloud as outpatient electronic health records software as well as EmailPros as an overall agency E-mail provider. Implemented and structured Vtiger for use as a records management system for Family Preservation Programs which is contracted through the State of Michigan. Project manager for the agency wide implementation and set up of Google Workspace and Google Voice.

Misc. Tasks:

HIPAA Committee

Meaningful Use Committee

IT Team Meetings

Auditing Charts

Multiple research projects for new software and government incentive programs

•2011-2012 St John's River District Hospital

Duties included:

•Housekeeper: General housekeeping and paperwork

Reason for leaving: Employment with Professional Counseling Center

•2005-2008 HP Pelzer

Duties included:

•Production Tech: General production and paperwork.

Reason for leaving: Laid off

Contact this candidate