CYNTHIA WEAVIN

MINYADE MUDI

D E T A I L S

PHONE

072******* / 079*******

EMAIL

adn3qe@r.postjobfree.com

S K I L L S

Good time management

Leadership Skills

Culinary Arts

Customer Service

Cash Handling

H O B B I E S

Cooking, Travelling, Baking,

Basketball

P R O F I L E

Dedicated and customer-focused in terms of Cashiering, Customer service, Culinary arts and Food and Beverage Operations with a successful background in leading highly performing teams to meet objectives. A tactical and inspiring team builder, with experience in training, team development and delivering excellence.

E M P L O Y M E N T H I S T O R Y

Cashier, Tamarind Tree Hotel Nairobi

Present

• Responded to customer phone calls and assisted them with answers to their questions, and processed orders.

• Provided assistance to customers to find appropriate products, answered questions and provided solutions for issues.

• Counted cash drawers at the beginning and end of shifts, reconciled records of purchases and receipts.

• Maintained inventory by ordering products as needed.

• Assisted customers in finding products, answered their questions, and offered product information to help them make choices.

• Made suggestions to customers for specific purchases and increased company sales.

• Ensured stations remained attractive by keeping check-out areas clean, organized, and well stocked.

• Received training to step into roles in other departments to provide assistance when needed.

• Processed cash, credit, debit and voucher payments for customers in an efficient and accurate manner and achieved high productivity ratings.

• Assessed availability of products in store, on shelves, and on order to provide accurate information to customers.

• When processing refunds, followed company return policies by inspecting merchandise for wear or damage.

• Used Point-of-Sale system to accurately process cash, check, debit, and credit card payments.

• Reconciled accounting records and cash drawer daily and found and rectified all discrepancies.

• Verify customer identification for alcohol and tobacco purchases to comply with regulations and laws.

Responsible for training new employees in the use of cash registers, handling stock and providing superior customer service.

• Followed department plans and stock rotation policies when placing new merchandise on shelves.

• Collaborated and assisted front-end staff to provide service to customers.

• Ensured work stations was adequately stocked with cutlery, straws, napkings and condiments.

Cashier/Hostess, Tamarind Tree Hotel Nairobi

Aug 2017 — Jun 2018

• Greet incoming guests, escorting them to assigned dining areas and present menus.

• Answering incoming calls to the restaurant and providing appropriate service in accordance with the hotel standards.

• Process all payments in accordance with the hotel policies.

• Ensure the float is correct at the beginning of the shift and there is sufficient change.

• Receive payments in the outlets in the form of cash, mpesa and credit cards.

• Process in-house guest bills and submit to the reception for final billing.

• Calculate and reconcile all payments at the end of the shift and report any discrepancies.

• Ensuring the reservation diary is up to date with all guest information and special requests highlighted.

• Assist service team with opening and closing duties such as stock taking and organizing side stations.

• Ensure cleanliness at all working stations.

• Update service team about guests with special requests.

• Checking of menus to ensure they are current, clean and wrinkle free. Arranging tables, resetting and organizing seating for groups with special requests.pecial requests.

• Advise guests who their assigned waiter/waitress will be serving them.

• Manage flow of guests in the dining area, providing accurate waiting time to the incoming guests.

• Issuing dining charges and verifying orders for to go orders.

• Resolve guest concerns in a prompt manner.

• Manage and optimize lunch and dinner covers through control of bookings.

• Collect and organize comment cards and relay feedback to management. Commis Chef, Spur Steak Ranches Nairobi

Jan 2017 — Jul 2017

• Sourced local ingredients to use in cooking dishes appropriate for the season and to represent local events.

• Every shift conducted inventory count and ordered items to keep supplies sufficient.

• To protect people with food allergies and gluten intolerance, ensured utensils, preparation surfaces, and pots were kept separate to prevent cross-contamination from other items and foods.

• Enable efficient preparation of signature dishes by preparing ingredients beforehand.and monitor food stocks and stock movement

• Ensure minimum kitchen wastage.

• Learn and record skills and recipes from the chef de parties.

• Follow the cleaning schedules for the kitchen and clean the section and other areas as directed.

• Ensure stock is controlled and rotated. Accept and store deliveries.

• Report any maintenance issues to the operations manager immediately.

• Comply with all Spur Steak Ranch policies to ensure that all statutory regulations are observed.

• Assisting the Senior Chef on duty with storage, preparation and cooking all food items whilst adhering to all health and food safety standards.

• Stepping in and helping other stations during peak times. Cashier, Big Square Nairobi

Jul 2015 — Apr 2016

• Processed all payment transactions and accurately made change.• Processed all payment transactions and accurately made change.

• Performed duties according to safety standards when carrying food containers to and from work stations, and from stove and refrigerators.

• To prevent contamination and the spread of viruses and bacteria, cleaned and sanitized all kitchen equipment, service and dining areas.

• Promoted efficiency of the store by performing opening, closing, and shift change tasks.

• Managed the dispensing and mixing of all drinks and water, soft drinks and alcohol beverages.

• Supervised inventory and cash control procedures to ensure compliance with all company service requirements.

• Maximized efficiency by keeping all customer areas and food preparation areas clean and organized.

• Addressed and resolved customer complaints with food or service in order to maximumize customer satisfaction.

• Took stock of food and supplies so they could be reordered as needed.

• Arranged food items on serving trays and packaged carry-out containers for delivery to customers.

• Provided list of menu items so that patients and family members could place their orders.

• Provided customers with resolutions to their issues and provided supervisor with pertinent information.

• Ensured food was stored properly including wrapping, dating items and following rotation and safety guidelines.

• Ensured orders were correct and packaged items for safe transport.

• To follow safety standards and to protect customers, washed and sanitized dishes and cutlery after every use.

• Collaborated with my colleagues in order to handle customers' needs and promote brand loyalty.

C E R T I F I C A T I O N S

Food and Beverage Operations, Tamarind Tree Hotel

Sep 2017 — Sep 2017

Hygiene and Food Safety Training, Tamarind Group

Oct 2017 — Oct 2017

Customer Service Training, Mayaka Management

and Consultancy Ltf

Oct 2015 — Oct 2015

I N T E R N S H I P S

Commis Chef, Baobab Beach Resort and Spa Mombasa

Aug 2014 — Dec 2014

E D U C A T I O N

Higher National Diploma, International Hotel &

Tourism Institute

Nairobi

Jan 2014 — Oct 2015

Higher National Diploma, Alliançe Française Nairobi Apr 2013 — Dec 2013

High School, Carlile College

Jan 2012 — Nov 2012

High School, St.Lucie Kiriri

Jan 2009 — Nov 2011

R E F E R E N C E S

Philip Kyule from Tamarind Tree Hotel

adn3qe@r.postjobfree.com +254*********

Antony Kimaru from Spur Steak Ranches

adn3qe@r.postjobfree.com +254*********

Trizah Nyiha from Big Square

adn3qe@r.postjobfree.com +254*********

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