Bacolod Development Company

Barza, Rasy

Goodyear, AZ

720-***-**** adn3pk@r.postjobfree.com

Profile

Flexible customer experience and hospitality candidate with extensive experience creating outstanding customer experiences. Committed employee with a passion for learning, customer satisfaction, and continual self-improvement.

Customer Experience Skills

• De-escalating Upset Customers

• Patience

• High Emotional IQ

• Empathy

• Clear Communication

• Positive Attitude

• Deep Product Knowledge

• Time Management

Experience

Marvin Development Company Bangkok, Thailand

Front Office Manager

01/2013 – 08/2014

• As the front office manager, I was responsible for empathizing with dissatisfied customers and finding positive alternative solutions.

• Reduced negative reviews by more than 50% with major online booking sites by addressing customer concerns when feedback was provided.

• Responded immediately during off hours to address urgent issues.

• Transformed employee mistakes or failures into positive feedback and learning opportunities.

• I value optimism and delightful presence as key components of our company culture. Accordingly, I cultivated a positive workplace environment and ensured camaraderie and a cheerful demeanor in my staff.

• Identified and swiftly resolved a potentially dangerous situation that involved a breach of privacy and physical hazard before it evolved into a liability for the hotel

Octopus Concepts & Franchise Pte Ltd Singapore

Management Trainee

06/2012 – 01/2013

• Recognized by management for being a quick learner and self-starter

• Optimized sales and product availability by proactively managing inventory

• Consistently surpassed target sales every month; exceeding that of other branches

• Reduced inventory loss by 70% by creating and enforcing an inventory tracking process which was later employed at other branches.

Philippine Airlines Bacolod, Philippines

On the Job Training (Airline Operations)

11/2011 – 03/2012

• Assisted customers in the airline check-in process at the airport

• Worked with customers to accept and ship cargo for air transportation

• Obtained knowledge in luggage operations by assisting with the transaction process

• Handled capital transactions and recorded them in the accounting software

• Provided customer support over the phone by addressing questions regarding flight status, lost luggage, and flight modifications

• Received first-hand knowledge of outstanding professionalism in the airline industry.

Bacolod Pavilion Resort Hotel Bacolod, Philippines

On the Job Training (Front Office / Restaurants / House Keeping)

• 02/2008 – 10/2011

• Learned all facets of Hotel operations during my tenure

• Acknowledged areas of need and took swift action to assist

• Recognized for my attention to detail and professionalism

• Excelled at interdepartmental communications and organization; making for a more effective team

Education

University of St. La Salle

2012 Bachelor of Science in Hospitality Management

Northern Negros State College of Science and Technology

2008 Associate of Hotel and Restaurant Management

Contact this candidate