Travel Agent Billing Specialist
Resume:
ADAM THOMAS
HOUSTON, TX *****
adn3ng@r.postjobfree.com
Customer-focused travel agent seeking to transition into the airline industry for an organization that will maximize use of my extensive experience and foster future career development opportunities to help collectively ensure air travel experiences that always exceed passengers’ expectations.
IATA-licensed commercial travel reservations and transportation ticketing agent, clerk 5 years
IATA-licensed travel agent for international and domestic destinations. 4 years
Bookeeping, accounting, and auditing clerk 5 years, 6 months
Certified in fundamentals of baking and sanitation and safety for commercial kitchens
AAA-Texas LLC, Houston, Texas
Travel advisor July 5, 2017 – Present
Consistently surpasses management goals for sales of international and domestic luxury travel packages—including cruises, air, hotel, and tour itineraries—to self-cultivated and fiercely loyal clientele consisting of AAA club members and nonmembers.
Excels at tailoring leisure travel experiences that exceed clients’ pretravel expectations by gaining extensive knowledge of individual client needs and aspirations, which ensures 100% client satisfaction, as well as secures future referrals and repeat business.
Regularly engages in ongoing career development opportunities such as destination familiarization trips, property visits, partner-vendor showcase events, and industry certification courses to guarantee delivery of superior service and advice to clients during travel planning.
Cross sells applicable AAA products such as the AAA Member Rewards credit card to maximize benefits and perks available to clients during their travels.
Maintains extensive records—both digital and written—of client preferences, past travel itineraries, future travel itineraries, vendor quotations for future travel, and client-authorized payment information to ensure clients receive expedited service before, anytime during, and after their travel experiences.
Twice outsold all travel agents in the company’s southern region—including those with 30-years+ experience—to win all-expenses-paid international vacations in agent-incentivizing competitions offered by vendors ahead of the COVID-19 pandemic.
Tax Associates of Houston, Houston, Texas
Tax accounting associate Nov. 02, 2015 – Oct. 15, 2016
Managed accounts payable & receivable.
Reconciled all bank statements with general ledger.
Maintained accounting databases, including data entry and processing backups.
Verified financial reports manually and via performance analysis software program.
Determined value of appreciable assets using depreciation software program.
Protected organization's value by keeping information confidential.
Accomplished accounting and organization mission via prompt turnaround of reports that fully complied with US tax regulations, ensuring complete conformity with fiscal rules and industry standards.
Travel Leaders / WTA Houston Express, Houston, Texas
Houston Express reservations and accounting agent May 01, 2012 - May 31, 2015
Checked-in passengers for international travel via computerized systems, including verifying passenger international documentation and credentials for travel eligibility.
Processed tickets, monitored carry-on baggage for size and quantity; collected checked-baggage fees; and communicated information to passengers on arrival-departure times, boarding procedures, gate changes, and luggage regulations at airport.
Co-planned with supervisor to determine staffing needs for gate and ground operations, including ticketing counters and baggage services.
Addressed and promptly resolved customer billing, ticketing, booking, and baggage issues.
Communicated and regularly briefed desk agents on changes in company accounting rules and procedures. Regularly mentored and trained desk agents on ways to improve billing performance and efficiency.
Reinforced and monitored compliance with FAA and airport regulations.
Fundamentals of baking February 2021
Sanitation and safety for industrial kitchens February 2021
Typing speed: 50 wpm
Accounting: Peachtree, Quickbooks, etc.)
Travel: SAP, Apollo, Trams, and Tams
Presentation: Microsoft PowerPoint
Spreadsheet: Microsoft Excel
Word processing: Microsoft Word
State of Texas, Class C (Standard Driver's License)
Tim Whitmore Former Employer, owner
Tax Associates of Houston
713-***-**** adn3ng@r.postjobfree.com
James Ernst
Neighbor
Contract billing Specialist
Caroline Caldarera
Travel client
Associate vice-president, Western enterprise sales
CyrusOne
adn3ng@r.postjobfree.com
Jennifer Rhoden
Friend
Dental Assistant
Cosmetic Dentistry of Austin
adn3ng@r.postjobfree.com
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